Fastpass Enforcement coming?

[Sammie]

Methinks some you are taking this way too seriously. This is like the never ending song, it just goes on and on and on.

 

[KellyNY]

....I'm speechless...

Promise?

 

[vacationclub]

I realize I'm arguing semantics here

So why are you doing it? It's pointless and off topic.

Promise?

 

[doconeill]

Promise?

Honestly, I'm not sure how a statement that "A policy concerning FP is not a FP policy" could be made like that.

But I'm bowing out of this useless back and forth again.

 

[Reddog1134]

So why are you doing it? It's pointless and off topic.

Because its my thread.

 

[KellyNY]

Honestly, I'm not sure how a statement that "A policy concerning FP is not a FP policy" could be made like that.

But I'm bowing out of this useless back and forth again.

Because policy on how to deal with people who failed Official FP Policy somehow has nothing to do with Official FP policy itself. I really doubt that someone like you can not see the difference. You are too smart for that and this is probably why you cannot miss a chance to try to catch me...

 

[vacationclub]

Because its my thread.

Oh, in that case, argue semantics all you want

...rule, policy, law, decree, action, approach, code, course, custom, guideline, plan, practice, procedure, program, protocol, rule, scheme, stratagem, theory.................

Regardless of what you call it...they were allowing for flex in this (insert word here). They are now allowing much less flex due to possible discovery of excessive exploitation and the side effects of that growing exploitation, or perhaps in preparation for something else...

Only those that knew the special secret of Disney's weak spot will feel the difference here, as they must adhere to the actual public policy.

 

[doconeill]

Because policy on how to deal with people who failed Official FP Policy somehow has nothing to do with Official FP policy itself. I really doubt that someone like you can not see the difference. You are too smart for that and this is probably why you cannot miss a chance to try to catch me...

Well, thank you for the complement, at least

It is different to say it is not "Official FP Policy" than "FP Policy". It is a policy; it deals with Fastpass; in English, it can be said to be a Fastpass policy. Your statement basically said, "It's a pair of Mickey ears, and they are blue, but they are not blue Mickey ears."

We could debate what the "official" policy is as well, but it matters not.

By the way, pertaining to posts from, I don't know, 50+ pages ago, I finally found the link to a study of (among other things) virtual queuing systems, and specifically Fastpass, done in 2006 by Cornell University.

Managing Real and Virtual Waits in Hospitality and Service Organizations (PDF File)


It talks specifically about Fastpass and Disney starting on page 63...it is an interesting read, talking about theory and practice. It doesn't really mention about "late FP" use, but it does say why the one hour window was there instead of just a return time.

Another interesting tidbit from it - according to them,

Lower perceived wait times have led to higher customer-satisfaction levels, and at the same time Disney officials have seen increases in spending per person on food and merchandise.

It then references a couple of articles from the OC Register and LA Times from 2000, but their archives don't go back that far to see what they said. So, if Fastpass is seen as a complete failure now, it doesn't appear to have been the case early on, at least in Disneyland.

 

[doconeill]

Oh, in that case, argue semantics all you want

...rule, policy, law, decree, action, approach, code, course, custom, guideline, plan, practice, procedure, program, protocol, rule, scheme, stratagem, theory.................

Regardless of what you call it...they were allowing for flex in this (insert word here). They are now allowing much less flex due to possible discovery of excessive exploitation and the side effects of that growing exploitation, or perhaps in preparation for something else...

Only those that knew the special secret of Disney's weak spot will feel the difference here, as they must adhere to the actual public policy.

Hey, for the most part that's what I've been trying to say all along...

It isn't definitively due to "excessive exploitation", or for the new system. My money, based on all the available information, is that it is due to the latter, which we will be seeing more details about soon.

 

[vacationclub]

We could debate what the "official" policy is as well, but it matters not.

No, you can debate the meaning of the term policy, and think up new synonyms to replace that term with, but you can't debate which is the official policy. That's iron clad. The official policy is whatever Disney says it is. That's very evident to anyone looking at their official website, holding an official fast pass ticket in their hand or looking up at an official fast pass return sign.
Everyone of those Disney publications show printed evidence of their policy. No room for debate on if it's "official". You can debate if it's "practiced".

 

[doconeill]

No, you can debate the meaning of the term policy, and think up new synonyms to replace that term with, but you can't debate which is the official policy. That's iron clad. The official policy is whatever Disney says it is. That's very evident to anyone looking at their official website, holding an official fast pass ticket in their hand or looking up at am offcial fast pass return sign.
Everyone of those Disney publications show printed evidence of their policy. No room for debate on if it's "official". You can debate if it's "practiced".

You ARE right - Disney says what the official policy is. We can still debate if what is on the web site, or the pass, is even technically a policy, or a rule, or an instruction, and if we REALLY want to rewind this thread, we can debate as to whether the language on any of that precludes the ability to use them late, but again, it serves no purpose to continue.

 

[KellyNY]

Well, thank you for the complement, at least

It is different to say it is not "Official FP Policy" than "FP Policy". It is a policy; it deals with Fastpass; in English, it can be said to be a Fastpass policy. Your statement basically said, "It's a pair of Mickey ears, and they are blue, but they are not blue Mickey ears."

We could debate what the "official" policy is as well, but it matters not.

By the way, pertaining to posts from, I don't know, 50+ pages ago, I finally found the link to a study of (among other things) virtual queuing systems, and specifically Fastpass, done in 2006 by Cornell University.

Managing Real and Virtual Waits in Hospitality and Service Organizations (PDF File)


It talks specifically about Fastpass and Disney starting on page 63...it is an interesting read, talking about theory and practice. It doesn't really mention about "late FP" use, but it does say why the one hour window was there instead of just a return time.

Another interesting tidbit from it - according to them,



It then references a couple of articles from the OC Register and LA Times from 2000, but their archives don't go back that far to see what they said. So, if Fastpass is seen as a complete failure now, it doesn't appear to have been the case early on, at least in Disneyland.

Thanks for the link, I'll check it, must be interesting read.
As for Policy, I see it as 2 different policies, while internal policy is about FPs it is actually a policy on how to handle people using FP, call it whatever you want but it is not Official FP policy on how to use FP, printed for visitors and it does contradict it. I am sure Disney has a lot of policies like that how to handle if someone dropped ice cream for example, does not mean you can pay for one ice cream and get 2, but if you drop it you will get second for no charge.

 

[MELSMICE]

There are 2 policies here. FP print out shows how CM suppose to handle different situations and it has nothing to do with FP Official Policy, the one for visitor use, the one Ofiicially printed on FP, their site, clock, planning DVD, Disney movie about parks played at every room...

How do we know which one is the "official policy"

I realize I'm arguing semantics here but you can't have 2 policies that contradict each other. You can have a policy to circumvent a rule which I think is what we are discussing here.

The rule would be "to return during the printed time". That hasn't changed. The policy is "to allow late guests to enter the line". That policy changes on March 7th.

That is the way I view it.

No, you can debate the meaning of the term policy, and think up new synonyms to replace that term with, but you can't debate which is the official policy. That's iron clad. The official policy is whatever Disney says it is. That's very evident to anyone looking at their official website, holding an official fast pass ticket in their hand or looking up at an official fast pass return sign.
Everyone of those Disney publications show printed evidence of their policy. No room for debate on if it's "official". You can debate if it's "practiced".

Again, maybe I missed something, but which is the "official policy"? Is it what's printed on the website & FP ticket or is it the internal memo? I might have missed it, but I don't remember seeing anything written on either one of them that said, "official policy".

 

[vacationclub]

How do we know which one is the "official policy"


That is the way I view it.


Again, maybe I missed something, but which is the "official policy"? Is it what's printed on the website & FP ticket or is it the internal memo? I might have missed it, but I don't remember seeing anything written on either one of them that said, "official policy".

As I mentioned above, the official policy is whatever Disney says it is.
Official policy is clearly published to the public. That's what makes it official. But just because it's official doesn't make it the actual "practiced" policy.

An internal memo (can it get any more underground than that?) is not an official policy.

 

[Wadecool]

Wow, the old thesaurus has been put to good use in the past few pages , hasn't it?

It's about time for some more movie quotes...

I'll start:

It's 106 miles to Chicago, we got a full tank of gas, half a pack of cigarettes, it's dark, and we're wearing sunglasses.

 

[KellyNY]

As I mentioned above, the official policy is whatever Disney says it is.
Official policy is clearly published to the public. That's what makes it official. But just because it's official doesn't make it the actual "practiced" policy.

An internal memo (can it get any more underground than that?) is not an official policy.

 

[MELSMICE]

As I mentioned above, the official policy is whatever Disney says it is.
Official policy is clearly published to the public. That's what makes it official. But just because it's official doesn't make it the actual "practiced" policy.

An internal memo (can it get any more underground than that?) is not an official policy.

Then in that case the "official policy" was clearly that FP's could be used after their expire as that is what Disney said by the actions of their CM's & what they told their CM's to do. Clearly some guests were not aware of that policy so it wasn't clearly published to the public.

Seems to me that the internal memo held more clout than what was written on the FP's.

I don't understand the thinking that an internal memo is "underground". I don't share with my clients everything I talk to my employees about, what I write to them in a memo or how to handle situations that arise.

 

[hookedonears]

My gosh! doconeill, do y'all live on this thread. Don't y'all have a life?

 

[WillAustin]

We can still debate if what is on the web site, or the pass, is even technically a policy, or a rule, or an instruction, and if we REALLY want to rewind this thread, we can debate as to whether the language on any of that precludes the ability to use them late, but again, it serves no purpose to continue.

And we already know what was actually happening anyway, whether it was a policy, a rule, or a law.

 

[doris1976]

I agree with the new policy. The system was put in place so you wouldn't have to stand in line a long time plus it makes things go smoother.

At Universal you had to pay for this.