Extras £££££s

[princess jackson]

Well just been on the phone to virgin.

We have a flydrive booked, and in the brochure "NEW FOR 2006", next day pick up. Dollar collect you and take you to your car.

So i ring to see if we can collect our car the next day, as we are using ME service from Disney.

The call taker states it will cost us more money to collect the following day as it is not a flydrive holiday then!

So to change our holiday to flydrive without the car, (not a flight only)
Confused i am, it will cost us £150 extra.

So basically we have to take the car when we land. Hmmm

Will it be cheaper to pre book the insurance with virgin or cut the middle man and pay for insurance at the dollar desk?

 

[Claire L]

Ummm did you get the Indian Call Center by any chance?

I would point out this page to them -

http://www.virginholidays.co.uk/florida/flydrive/cars.asp

It is clearly for flydrives and then says 'collect car next day' in a little box to the side!!

Claire

 

[JohnnySharp2]

We may have a similar problem in August then, we are actually spending the 1st night at the Hyatt MCO hotel and were going to collect the next day - guess we cannot do that now then - I did email Dollar, never received a reply.

 

[princess jackson]

Yes the Indian call centre.

I also got the same centre when trying to book our seats online, and hit a lot of problems.

Asked to speak to a supervisor this is when DH took over, and by this time we were both frustrated.

 

[AnitaCB]

We had similar problems with the Indian call centre who swore blind that we could not have a free coach transfer from Orlando airport to our hotel and pick up the car the next day - even though it is clearly advertised on page 6 of the Virgin Florida and Caribbean brochure for this year. Luckily we had a great advisor at Thomson who really had a go at the man at the call centre and eventually, after 4 tries (!) we got it sorted. We made sure they put it in writing though! We are picking up our car the next day from the Dollar office in Kissimmee. We were originally told, by the same call centre, that there was no office in Kissimmee, only I Drive. However having printed out the address and directions for the Kiss. office we managed to get them to believe us in the end! The Thomson rep said they are having a lot of trouble with this call centre because of the language barrier and because the call centre reps just don't seem to understand what they are selling or dealing with. It's very frustrating when you know an offer exists but the company selling it don't seem to believe you!

 

[princess jackson]

Yes i know, we are having trouble with this and having trouble with trying to pre book our seats, online.

The same call centre, saying you can only book your seats when the tickets have been issued! BUT IN THE BOUCHURE it states you can book your seats 336 days before your return journey!!!

This is a problem on our side apparently as our BA connection flight times have changed so we are unable to book (CONFUSED) yep we are too.

So i think i need to get our travel agent to have a go. (WISH US LUCK!)

 

[Claire L]

If you are a Frequent Virgin Club member then email them, I did with a query re car upgrade and got a repy within half an hour a couple of weeks ago!

Claire