Expiring Tickets

[tweetykl]

We purchased WDW tickets from a company not WDW.com for June 2020. They expire September 2001. The next time we are going to go is April 2023. How do we use our expired e-ticket to get new tickets?

 

[CarolynFH]

Keep a record of the ticket numbers, because they'll disappear from your MDE after they expire (but Disney will still be able to see them). If you have actual physical tickets, keep them in a safe place. When you know your actual dates, if you had them linked to your MDE you can call Disney and pay the difference between Disney's online price when you bought them and Disney's price at the time you're updating them for the tickets you want. If they weren't linked to MDE, you may have to do it in person.

 

[tweetykl]

I have them linked with MDE right now. I just reprinted the e-ticket and will put a copy of it in OneNote.

 

[sharonmickey]

Our tickets expire in September, we are planning a trip in November. When my daughter called to ask about extending the tickets until November she was told we had to do that in person at Guest Services - they cannot do it over the phone or online. We will have to stop at Guest Services before going into a park.

 

[CarolynFH]

Our tickets expire in September, we are planning a trip in November. When my daughter called to ask about extending the tickets until November she was told we had to do that in person at Guest Services - they cannot do it over the phone or online. We will have to stop at Guest Services before going into a park.

Hmm, there are multiple posts here in the Ticket sticky about being able to apply the cost of expired tickets when buying new tickets. It's not really extending the tickets, it's exchanging them or upgrading them and paying the difference in cost.

 

[tweetykl]

Our tickets expire in September, we are planning a trip in November. When my daughter called to ask about extending the tickets until November she was told we had to do that in person at Guest Services - they cannot do it over the phone or online. We will have to stop at Guest Services before going into a park.

How would you do this with the park reservation system? I’m a 6 hour plane ride away.

 

[CarolynFH]

How would you do this with the park reservation system? I’m a 6 hour plane ride away.

See my post above yours.

 

[Sandisw]

Our tickets expire in September, we are planning a trip in November. When my daughter called to ask about extending the tickets until November she was told we had to do that in person at Guest Services - they cannot do it over the phone or online. We will have to stop at Guest Services before going into a park.

I was able to do it over the phone. I needed to change dates and it was easy.

 

[sharonmickey]

Hmm, there are multiple posts here in the Ticket sticky about being able to apply the cost of expired tickets when buying new tickets. It's not really extending the tickets, it's exchanging them or upgrading them and paying the difference in cost.

That's not what we were told. Maybe the difference is we have 6 day military tickets from 2020, we've used one day but there are five unused days. The current tickets we have are set to expire in September. DD went to the base ticket office, they told her to call Disney, Disney told her to go to the base. She spent hours on the phone with Disney and finally they told her to go to Guest Services when we arrive.

Tweetykl - we are a three hour plane ride away so I guess we will have to stop at GS on the way in to the parks. Maybe it is different with unused tickets?

 

[CarolynFH]

That's not what we were told. Maybe the difference is we have 6 day military tickets from 2020, we've used one day but there are five unused days. The current tickets we have are set to expire in September. DD went to the base ticket office, they told her to call Disney, Disney told her to go to the base. She spent hours on the phone with Disney and finally they told her to go to Guest Services when we arrive.

Tweetykl - we are a three hour plane ride away so I guess we will have to stop at GS on the way in to the parks. Maybe it is different with unused tickets?

Yes, the fact that your tickets are partially used changes things. Sorry, didn't mean to confuse the issue. Completely unused tickets don't lose their value and can be changed for new tickets, but partially used tickets are controlled by different rules.

 

[SkyGuy]

That's not what we were told. Maybe the difference is we have 6 day military tickets from 2020, we've used one day but there are five unused days. The current tickets we have are set to expire in September. DD went to the base ticket office, they told her to call Disney, Disney told her to go to the base. She spent hours on the phone with Disney and finally they told her to go to Guest Services when we arrive.

Tweetykl - we are a three hour plane ride away so I guess we will have to stop at GS on the way in to the parks. Maybe it is different with unused tickets?

Yes, if you have used a day, you have to go to guest services. We had tickets on our account, but we’re AP (long story), and we were just going to use those toward renewing our AP when we were in our window. We had a trip before that window, and for some reason the IT system hit my son’s ticket one day instead of the AP - we’d had four trips with those tickets on our acct with no issue. Guest Services had no clue why it happened but said we’d have to come back to either change the ticket to a future date or renew his AP in person. It could not be done over the phone. I was livid since this was their fault. I even called once home just to double check and was told the same thing. My husband happened to have a business trip close to our renewal date, so we tagged along and did it, but it still burned me up that we had to do so.

 

[tweetykl]

I was able to do it over the phone. I needed to change dates and it was easy.

After 3 hours on hold, I talked to a lovely cast member. She said to keep checking for when the calendar opened for when we want to go and call back. They will take care of it.