*EXPIRED* J.Crew wedge flip-flops $5.25

[kritter]

I tried to email too and only got a free shipping offer on my next order.

Thanks anyways!

I emailed last night and was told that:

Thank you for contacting J.Crew regarding the cancelled flip flops on
your order.

We apologize that we were unable to ship your shoes. A
system error caused the sale prices for the flip flops to appear and
allowed too many customers to place orders. Since we did not have
enough inventory to fill all of the orders, some had to be cancelled.

As a customer courtesy, we will be glad to offer our Embroidered
Critter
Flip Flops, item #81464, which are almost identical. We have the same
color and size available and can add them to your order for the same
price as the sale style. To accept our offer, please reply to this
email and verify the last 4 digits of your card as permission for us to

charge and ship the replacement pair.

If we can be of further assistance, please let us know by responding to

this email at contactus@jcrew.com or calling a J.Crew Associate at
1-800-562-0258.

Sincerely,

Lacey


THen I emailed her back I got an order number and it is shipping. Try contacting this women!!!!!!!!!

 

[tinytink]

I just called and told them I would like to get the replacement pair like other people have gotten and they are asking for these people's order #'s or last name&zip so they can verify why they got a replacement but they are still just offering me free shipping and the 20% off when I purchase 2 pairs. That really stinks because I love my JC flipflops but I won't pay $20 for them. Glad some of you were able to get replacements.

 

[MiaSRN62]

Yep....got the cancellation as well. I had placed my order for two pairs on Feb 11. As of 2 days ago it was on waitlist. Tonight it is cancelled. I shot them a nasty email about them not honoring the products offered on their website and asked to be removed from all mailings.
Very disappointing that they would do this. I don't want to hear their lame excuses about computer glitzches or whatever.
I will never do business with this company again.

 

[HopingToGetEngaged]

Should I be irked that I HAVEN'T gotten an email?! I agree with Mia - I don't think that I will be doing business with them again.

 

[travlnman1]

My order came back "canceled".
When I called this morning, the woman told me that they still have the waitlist open on and that she was putting me back on the waitlist with an expected ship date of April 5.

 

[travlnman1]

OH MY GOSH!! That last post I looked at my ticker! I'm doing the single digit dance!!

 

[neatokimmo]

I also said thanks but no thanks for the shipping code and told them I wasn't confident that my second order using the free shipping code would be fulfilled either. I got this message:


When you placed an order for our Critter Grosgrain Wedge Flip Flops, item 82197, we expected to receive additional inventory at a later date. However, at this time, the item is not available.

We know you were looking forward to receiving these sandals and we apologize for any disappointment. If there is an alternate, available item to replace that which we were unable to send, please let us know your alternate selection by responding to this email or calling 1-800-562-0258 to speak with one of our customer service representatives.

Whether you choose to shop J.Crew by telephone or at jcrew.com, we are here to assist you 24 hours a day, 7 days a week. We are delighted that you choose to shop with us and thank you for being our customer.

Sincerely,

J. Crew Customer Service

So my question is, will they be the $5 price? Did anyone else get this email?

 

[MiaSRN62]

So my question is, will they be the $5 price? Did anyone else get this email?

The subsititute should.....but I doubt they will be.
I receieved no response whatsoever from my email.

 

[Soccer Princess]

I also said thanks but no thanks for the shipping code and told them I wasn't confident that my second order using the free shipping code would be fulfilled either. I got this message:


When you placed an order for our Critter Grosgrain Wedge Flip Flops, item 82197, we expected to receive additional inventory at a later date. However, at this time, the item is not available.

We know you were looking forward to receiving these sandals and we apologize for any disappointment. If there is an alternate, available item to replace that which we were unable to send, please let us know your alternate selection by responding to this email or calling 1-800-562-0258 to speak with one of our customer service representatives.

Whether you choose to shop J.Crew by telephone or at jcrew.com, we are here to assist you 24 hours a day, 7 days a week. We are delighted that you choose to shop with us and thank you for being our customer.

Sincerely,

J. Crew Customer Service

So my question is, will they be the $5 price? Did anyone else get this email?

I also got that e-mail and was wondering the same thing? Have you called or e-mailed about this yet?

 

[3DisneyBuggs]

I just called and the rep said sorry sorry nothing we can do. I asked for a supervisor. She offered the 20% off when you order 2 and she offered 1 at the 5.25. I told her I would like the one pair for 5.25 as ordered. She put it through.I hope we all get them in April.

 

[lts862]

I also said thanks but no thanks for the shipping code and told them I wasn't confident that my second order using the free shipping code would be fulfilled either. I got this message:


When you placed an order for our Critter Grosgrain Wedge Flip Flops, item 82197, we expected to receive additional inventory at a later date. However, at this time, the item is not available.

We know you were looking forward to receiving these sandals and we apologize for any disappointment. If there is an alternate, available item to replace that which we were unable to send, please let us know your alternate selection by responding to this email or calling 1-800-562-0258 to speak with one of our customer service representatives.

Whether you choose to shop J.Crew by telephone or at jcrew.com, we are here to assist you 24 hours a day, 7 days a week. We are delighted that you choose to shop with us and thank you for being our customer.

Sincerely,

J. Crew Customer Service

So my question is, will they be the $5 price? Did anyone else get this email?

I just received this email and responded with a nasty email back. I did ask about them honoring the price that I originally ordered at but don't anticipate a response.

 

[cole6179]

I just received this email and responded with a nasty email back. I did ask about them honoring the price that I originally ordered at but don't anticipate a response.

I got this too. I think it's just their "You order has been cancelled 3 days ago, but we forgot to tell you" email. I was wondering the same thing about honoring the $5, but I doubt it.

 

[pooksma]

Well...
I just checked the order that we "redid" by phone yesterday when Icalled about the cancellation. Its still there as waitlisted at 21.50 each. When I spoke to them yesterday, she told me it would show up that way but I would get the original price when they shipped.

Who knows????

 

[madge]

I also got that e-mail and was wondering the same thing? Have you called or e-mailed about this yet?

I just sent the following response to the e-mail others got today, mentioning a replacement:

I would like to order item number item 81437 - Classic Grosgrain Flip-flops - Sandals & Flip-flops - Women - JCrew.com - under the same terms as my original order. $5.25 with free shipping. Please contact me with payment instructions.

We'll see what happens. Probably nothing. LOL.

 

[MichellT]

I called this morning and got to Gayle (supervisor). She basically complained to me about how it was their mistake but that "they weren't going to give me a pair of $26.50 sandals for $5.25." (Then why did they offer that on their site?).

The "Best She Could Do" was to "give" me another wedge pair for half off. I took that, kinda mad at myself for caving, but at least they did something.

I said if it was their mistake they should make it right. I said that I did not feel this was making it right but that my old flip-flops were falling apart and I just wanted to get new ones without any further hassle.

 

[MiaSRN62]

I said if it was their mistake they should make it right. I said that I did not feel this was making it right

I told them the same thing in a second email. They offered me "free shipping". I told them that this in no way was comparable to what they offered and I told them alot of companies would have honored the offer if it was their mistake. I want nothing more to do with JCrew after they mentioned in their email that they "hope I continue to shop online and in their stores". I told them they must be kidding.
At this point, it's the principle of the thing---I told them the consumer should not have to pay for THEIR mistake.

I just sent the following response to the e-mail others got today, mentioning a replacement:

I would like to order item number item 81437 - Classic Grosgrain Flip-flops - Sandals & Flip-flops - Women - JCrew.com - under the same terms as my original order. $5.25 with free shipping. Please contact me with payment instructions.

I did the same thing yesterday madge and got this response from jcrew (this is just a portion of their form response) :
In our original notification, we wanted you to know that If there is an
alternate, available item with which you would like to replace the flip
flops, to please let us know. Though the alternate selection will not be
offered at the $5.25 price, we would like to extend an offer for free
shipping on your next purchase.

Good luck madge....maybe you'll get a different response.

 

[madge]

I did the same thing yesterday madge and got this response from jcrew (this is just a portion of their form response) :
In our original notification, we wanted you to know that If there is an
alternate, available item with which you would like to replace the flip
flops, to please let us know. Though the alternate selection will not be
offered at the $5.25 price, we would like to extend an offer for free
shipping on your next purchase.

Good luck madge....maybe you'll get a different response.

I haven't heard from them yet, regarding the e-mail I posted upthread. And I don't think I will get the response I'd like - another pair of flip flops at the same price I paid. I'll send another firm, yet polite e-mail, though. I know someone who actually received her order, and I've seen a couple of people here who were offered comparable substitutes at the same price. I think it's bad customer service to not make the same offer available to other people. And I plan to tell them that

 

[dsnygrl2003]

Ok here's my story. The first email from them I got offered my nothing. I then sent a nasty email response saying that other people were offered things and I was not. To that I got a second email the sorry we are not getting any more email but look at our other selections for 20% off and we will give you free shipping. I then sent another nasty email saying thier policies of offering discounts and replacement items to some customers and not others was a load of crap and I was going to go on message boards and tell everyone about J Crew's unfair policies for customers and never show there again. They responded with the third email that some others got about the free shipping and if there was an alternate item available email. I then went and put 2 of the new sandles that look just like the ones I ordered with the lower heel in my cart, copied and pasted them to my email response and said I want these for the price of the others I ordered. This morning I got this from them....


Thank you for your response regarding your flip-flops order # .
We sincerely apologize for any inconvenience or disappointment caused by
the cancellation of your order.

Because of this error, we are offering free standard shipping on your
next J.Crew order as we promised you in the previous response. If you
place your order by phone, just reference the original order number to
receive this discount; if your order is placed online, simply reply to
this message with your new order number and request for free shipping.

We'd also like to honor the sale price as a customer courtesy. If you
would like for us to send the substitute sandals instead, please respond
to this email to let us know. We kindly request you verify the last 4
digits of your card number as permission for us to charge and send the
new sandals. We have specially noted on your order that we will honor
the sale price for you.

I said yes I want these sandles and added the item number, color and size for the (5.25 with the 20% off) and the free shipping as you promised in your response. So keep trying and I'll post if this actually goes through.

 

[madge]

I haven't heard from them yet, regarding the e-mail I posted upthread. And I don't think I will get the response I'd like - another pair of flip flops at the same price I paid. I'll send another firm, yet polite e-mail, though. I know someone who actually received her order, and I've seen a couple of people here who were offered comparable substitutes at the same price. I think it's bad customer service to not make the same offer available to other people. And I plan to tell them that

I had a follow up to a separate e-mail I'd sent - and this is what they're saying about the different offers:

We are trying to do our best to complete all of our customers'
satisfaction with J.Crew purchases. We're not trying to treat our
customers unequally. Due to the tremendous response to our error, it was
a fact that we had some different response until the error was
recognized as a company. We sincerely apologize for any inconvenience
this may have caused, and we thank you for notifying us of this issue.

I hope that means there will be some flip flops in my future

 

[LanaJae]

I finally got my cancel email and they wrote this:

When you placed an order for our Critter Grosgrain Wedge Flip Flops, item 82197, we expected to receive additional inventory at a later date.
However,
at this time, the item is not available.

We know you were looking forward to receiving these sandals and we apologize for any disappointment. If there is an alternate, available item to replace that which we were unable to send, please let us know your alternate selection by responding to this email or calling 1-800-562-0258 to speak with one of our customer service representatives.

I replied:

I will take any similar item in any color/same size if it's the same price.

Thank you

They replied:

We apologize for the inconvenience that you have experienced with your current order.

Currently we are offering free shipping on your next order. We are sorry we are unable to offer an alternate flip flop for the price that was incorrectly listed on our website.