Everything Park Reservations - Please Read Post 1

[CeeCee101]

Yes it's awful. And in the phone app it's even worse -- it just says "Date - Park" and "1 Guest" with not indication who each one is for... for 9 people. So if I wanted to cancel for just 1 person I'd have to guess which was which.

Same here, just lists one guest but if I click through to Disneyworld.go.com then it shows each individually. How is this going to work for Genie+ and ILL?

 

[CeeCee101]

Looking at MDE today (leaving for our trip Saturday) I noticed that it looks very different in the way the park reservations are displayed with our party. Each person is now listed separately with a park pass each day and not grouped together. Anyone else see this on their MDE??

Yes!

 

[rotlex]

This new update is horrible. We have a 12 day\10 park ticket trip coming up and all reservations were booked. They now show each day, and each reservation for each person individually. If I want to modify the reservation, I have to do each "person" one at a time. Hopefully this changes because right now it stinks.

 

[scrappinginontario]

This new update is horrible. We have a 12 day\10 park ticket trip coming up and all reservations were booked. They now show each day, and each reservation for each person individually. If I want to modify the reservation, I have to do each "person" one at a time. Hopefully this changes because right now it stinks.

Eww, that’s nasty!!! Have you tried to do a change to see if it allows you select more than one person at a time? What you’re describing above is so inefficient and, Disney has the functionality in place to select multiple people from your group as we see it with LL selections.

Hoping it’s more of a display nastiness as opposed to a functionality challenge. It’s not an upgrade if you have to do each person individually and risk splitting up your party if you can’t change parks for all.

 

[juuuliebeth]

For my trip from September 8th-16th, other folks in my party have multiple reservations while all of mine disappeared. I was able to rebook everything except HS on Saturday the 10th. I'm hoping that once the duplicate reservations are tidied up (if they tidy them up) availability will be fixed. Otherwise, I'll see if guest services can help when I get there. (I'm assuming phone lines have crazy waits right now with this mess.)

 

[Mrs.AMC]

Eww, that’s nasty!!! Have you tried to do a change to see if it allows you select more than one person at a time? What you’re describing above is so inefficient and, Disney has the functionality in place to select multiple people from your group as we see it with LL selections.

Hoping it’s more of a display nastiness as opposed to a functionality challenge. It’s not an upgrade if you have to do each person individually and risk splitting up your party if you can’t change parks for all.

You can not. Mine is the same way. It is awful.
I have 4 days of park reservations for a March trip
3 people each day.
When they finished this update I ended up with 2 copies of both DH and I, 1 copy of DGD, so 5 reservations for each day, each with it's own reservation #. The only option was to delete them, no change, no modify. so select all or multiples
I decided to test the new booking methods with these since it's so far out and no days are full.
I had to delete each one one at a time. Got emails for each one as I cancelled it.
It is easy to book them now, so that was good.
I have other trips but haven't gone in to mess with them. I'm hoping they'll go in and clean up these duplicates at some point on their own.

 

[leeniewdw]

This is so odd of an implementation. I got worried in the MDE App because while it showed our reservations (6 adults) for our first day at HS, the next 2 days showed "WDW, open 9-5". I went to my pc and it shows the correct reservations. So I guess I'm good.

Just watched a YT video that said that it's because this update allows people with different types of passes to make reservations together and allows for "modify" reservations as opposed to cancel, re-request. I'm not going to link it because I'm nowhere sure this is accurate info, lol.

 

[Mrs.AMC]

This is so odd of an implementation. I got worried in the MDE App because while it showed our reservations (6 adults) for our first day at HS, the next 2 days showed "WDW, open 9-5". I went to my pc and it shows the correct reservations. So I guess I'm good.

Just watched a YT video that said that it's because this update allows people with different types of passes to make reservations together and allows for "modify" reservations as opposed to cancel, re-request. I'm not going to link it because I'm nowhere sure this is accurate info, lol.

It's half correct
Yes, it allows people with different types of passes to make reservations together
However, not all can modify those reservations. That is still mixed results.

 

[DVCjj]

Has anyone tried this yet? It certainly didn't work after the very short time in the beginning when Park Reservations first came out. It's been infuriating that it suddenly stopped working via App or PC.

Has anyone actually been successful modifying to another park yourself? I would be shocked and thrilled at the same time.

 

[Marionnette]

Has anyone tried this yet? It certainly didn't work after the very short time in the beginning when Park Reservations first came out. It's been infuriating that it suddenly stopped working via App or PC.

Has anyone actually been successful modifying to another park yourself? I would be shocked and thrilled at the same time.

Right now, every single park reservation that I made for my group is showing up as individual reservations. That means, each and every one of them has to be modified or canceled individially. And there's no way to know when I modify the first one, whether there are 50 slots available or just one. So, I could end up modifying the first person's reservation only to find out that there aren't any more reservations at that park for the rest of the crew. Talk about unintended consequences. This update wasn't thought out very well.

 

[DVCjj]

Right now, every single park reservation that I made for my group is showing up as individual reservations. That means, each and every one of them has to be modified or canceled individially. And there's no way to know when I modify the first one, whether there are 50 slots available or just one. So, I could end up modifying the first person's reservation only to find out that there aren't any more reservations at that park for the rest of the crew. Talk about unintended consequences. This update wasn't thought out very well.

It literally blows my mind that things like this always causes problems that are more complicated than the original nonsense. Nothing Disney does lately makes sense other than for $. I'm old, tired and crabby and will be back there for my upteenth trip but the stress involved now is starting to get to me. I used to be Head Cheerleader. I still love going but boy, it really challenges a person now.

 

[_19disnA]

Disney IT seems to generally be a disaster for a company of their size. Perhaps they have outsourced coding of some of these modules, provided poor design/functionality requirements and the coding is likely done by people who actually have no idea how the product is supposed to work.

 

[ShannyMcB]

the coding is likely done by people who actually have no idea how the product is supposed to work.

Never underestimate the importance of the user acceptance phase of coding

 

[Mrs.AMC]

Has anyone tried this yet? It certainly didn't work after the very short time in the beginning when Park Reservations first came out. It's been infuriating that it suddenly stopped working via App or PC.

Has anyone actually been successful modifying to another park yourself? I would be shocked and thrilled at the same time.

Yes. Some of mine can be modified
If there is a modify button. Not all have one. Now, I have no idea why some have one and some don’t.
Prime example of where there is no logic, my Sept trip
Reservation on 9/26. All have modify


On 9/27 they do not

Then I looked at the new reservations I booked that are mixed ticket, booked since they made the change. They all have a modify Option but when you click it, only the reservation for the guest with a ticket can be modified. Those ones with an AP say they can not be modified. Where before we could always modify our reservations.

 

[DVCjj]

Mrs.AMC,
Thank you so much for researching yours and giving me the status. That's so crazy that it's not consistent and makes no sense.

I'm going to try to modify ours today even though I'm worried I'm going to lose what I have and not get anything. DD & I both have AP's. We are actually the there same week you are....last week in September and coincidentally I was going to try September 26.

The truly frustrating part as I mentioned was I used to be able to very easily at least DELETE 5 AP family members on my own and rebook a park for us all. Then all of a sudden...poof....that ability was totally gone.
To me, there was no excuse as we ALL had AP's.

Thanks again.

 

[Mrs.AMC]

Mrs.AMC,
Thank you so much for researching yours and giving me the status. That's so crazy that it's not consistent and makes no sense.

I'm going to try to modify ours today even though I'm worried I'm going to lose what I have and not get anything. DD & I both have AP's. We are actually the there same week you are....last week in September and coincidentally I was going to try September 26.

The truly frustrating part as I mentioned was I used to be able to very easily at least DELETE 5 AP family members on my own and rebook a park for us all. Then all of a sudden...poof....that ability was totally gone.
To me, there was no excuse as we ALL had AP's.

Thanks again.

It’s truly frustrating. I hope things get ironed out
I know when I first made the reservations after the change they didn’t have a modify option at all. So something altered in the system since the 23rd to add the button even if for now it only works for ticketed guests.

Good luck. I don’t think parks are booked up for that week so I think you’ll be ok

 

[Xalthon]

Our family of four has an upcoming 3-day trip in October. We had Park Reservations (before the update), including Magic Kingdom on Oct 19. I later changed our reservations on Oct 19 to be EPCOT instead of Magic Kingdom. Now, after the Park Reservation update, it shows that we have both reservations on that day. Do I need to do anything? Obviously, I'd hate to show up at EPCOT and there be a problem.

Here is a shot of one of our family's reservations. This is duplicated for all four of us.

 

[CarolynFH]

Many people have reported similar and other glitches since the update. With a trip nearly two months away, I would generally wait a bit to see whether it will self-correct.

 

[Meriweather]

Just checked mine......each day everyone is listed separately instead of as a group.
So each park reservation has 7 separate listings......so long now

 

[BigOHawk]

So I'm assuming one cannot make a park 'reservation' without first buying a 'ticket' correct? Not sure of my schedule just yet that week when I arrive (10/16), wonder if I can wait awhile yet prior to purchasing EPCOT tickets or if that park would sellout that time of year? Most likely hitting up EPCOT on a Mon/Tues/Wed that week.