Everything Genie, Genie+ and Individual Lightning Lane - Please Read Posts 1-7

[UrsulaTime]

What a helpful thread!

There's a website called thrill-data that has a color coded chart for each park and each day that shows pass availability throughout the day. It helps give an idea of what books up earliest and what lasts the longest,etc. Helps to plan what order you should grab each pass

Thanks! I checked it out and it was great to get a general sense of the flow.

I'm wondering if anyone knows if there's a more table-like form of Genie+/ILL$ data. Something like this (below)?

 

[Tom_E_D]

What a helpful thread!


Thanks! I checked it out and it was great to get a general sense of the flow.

I'm wondering if anyone knows if there's a more table-like form of Genie+/ILL$ data. Something like this (below)?

Is this blogpost closer to what you're looking for?

 

[bauermj]

We had an interesting problem with adding Genie+ to our AP that I'm not sure has been mentioned.

Previously we have had no issues in adding Genie+ on the morning of our park visits via the MDE. However this time I also purchased a 2 day Florida resident pass for my mother in Tampa to visit with us. At time of purchase I added Hopper and Genie+ to her 2-day ticket. Because of this, MDE would not display any prompts or menu items to allow us to purchase Genie+ for our three AP tickets. I'm presuming it likely already flagged my MDE as having purchased Genie+ so no need to display the prompts but we were forced to call the Disney telephone line to have it added to our 3 passes.

Has anyone experienced anything similar? Or does anyone know of a link or steps outside of MDE where I could have potentially facilitated the purchase?

 

[GBRforWDW]

We had an interesting problem with adding Genie+ to our AP that I'm not sure has been mentioned.

Previously we have had no issues in adding Genie+ on the morning of our park visits via the MDE. However this time I also purchased a 2 day Florida resident pass for my mother in Tampa to visit with us. At time of purchase I added Hopper and Genie+ to her 2-day ticket. Because of this, MDE would not display any prompts or menu items to allow us to purchase Genie+ for our three AP tickets. I'm presuming it likely already flagged my MDE as having purchased Genie+ so no need to display the prompts but we were forced to call the Disney telephone line to have it added to our 3 passes.

Has anyone experienced anything similar? Or does anyone know of a link or steps outside of MDE where I could have potentially facilitated the purchase?

Yup, been discussed over there last couple pages and is also among the first seven posts:

https://www.disboards.com/threads/e...e-please-read-posts-1-7.3856734/post-63699655

GENIE+ for ANNUAL PASSHOLDERS

- Guests who have an AP and all guests on their reservation have an AP, will be eligible to purchase G+ after midnight

- Guests who have an AP and other guest on their reservation have regular tickets that have NOT had G+ purchased for length of stay, will be eligible to purchase G+ for all guests after midnight

- When Annual Passholders are attempting to purchase Genie+, they may encounter a glitch IF the other people on their reservation have:

- regular park tickets AND​

- those guests purchased Genie+ for length of stay for their tickets​

- If this is your situation, you will not be able to purchase Genie+ for your Annual Pass at midnight. The system will not allow the purchase.

- The best option to fix is to call 1-407-939-4357 before 7:00 am and purchase Genie+ for AP(s). This number seems to be dedicated to Genie+ challenges and does not normally have a long wait time. Purchasing before 7:00 am will allow all guests to book Genie+ at 7:00 am.

- A common suggestion for the AP glitch is for guest services to advise guests to uninstall and reinstall the app. This does not fix the problem. Calling the number above should allow G+ to be purchased. Unfortunately it will mean a call each day you wish to add G+.

 

[bauermj]

Yup, been discussed over there last couple pages and is also among the first seven posts:

https://www.disboards.com/threads/e...e-please-read-posts-1-7.3856734/post-63699655

Hah, shame on me! Thanks for the clarification, fortunately we had quick service both of our park days by the phone reps!

 

[scrappinginontario]

I am sure you are correct but this is Disney's IT number. I had to talk to them today, on hold for a total of 5 hours and when (BEFORE) I was disconnected, I asked this IT phone number what time they open and the CM told me 7 am.
Has anyone actually called this number before 7 am?
Also, their recording says / includes "if I have a question about FP", this is terrible. This is IT and shouldn't have FP in their recording.

Also, the IT CM told me that I'm not correct there is a problem and shouldn't be. After being on the phone (ON HOLD) for a total of five hours today, I told him there is a lot of website and phone issues that shouldn't be at Disney.

Another experience shared just now.

Hah, shame on me! Thanks for the clarification, fortunately we had quick service both of our park days by the phone reps!

 

[js]

Another experience shared just now.

Thank you!

 

[js]

Hah, shame on me! Thanks for the clarification, fortunately we had quick service both of our park days by the phone reps!

Hi. Can I please ask you what time you called the Disney IT number to get it rectified.

Thank you!

 

[UrsulaTime]

Is this blogpost closer to what you're looking for?

Why yes, yes it is! Wow. I feel calmer already. Thank you.

 

[js]

Hi!

I have a new question.

After three days and on hold maybe about 16-20 hours, I was FINALLY able to get through to Ticket Escalations and
they were able to take off the G+ off of my friend's ticket and refund her back the money.

So, now I have three people going.
One person AP (me)
One person one day ticket
One person one day ticket

None of above have G+. Now, can I just purchase for everyone between 12 am - 7 am on our park day, without
any, as of now, known issues?

THANK YOU. I love the dis!

 

[coreynyc]

Do we know what would happen if you bought ILL$ for a ride that would be after 2pm park hopping but that park is at capacity?

I understand this is an unlikely scenario because other than 10/1, there has been after 2pm hopping. But seeing as how reservations are selling out for this weekend, it is a slight possibility.

 

[scrappinginontario]

Do we know what would happen if you bought ILL$ for a ride that would be after 2pm park hopping but that park is at capacity?

I understand this is an unlikely scenario because other than 10/1, there has been after 2pm hopping. But seeing as how reservations are selling out for this weekend, it is a slight possibility.

It will not be a problem. Since PH was reintroduced 14 months ago, there was only 1 instance (for a few hours at the MK on Oct 1, 2021 - 50th Anniversary) that park hopping was not allowed.

You will be able to PH to the park you have purchased an ILL$ for.

 

[mcinthemagic]

I've read through the thread and I don't think I missed these and I'm hoping I'm in the right place. Earlier this week, I aimed for ROTR right at 7am and the Tip Board took a few seconds to load going from My Day to the Tip Board. All ILL$ were gone by 7:01. I am going to try again. Is the pull down method on the Tip Board what is most recommended to activate the buttons right at 7? Additionally, I am already signed in to MDE but is there a way to do the second sign-in in advance? Otherwise that causes an additional few seconds delay from selecting a time and confirming the purchase, and I've been seeing ILL$ go so rapidly.

I am curious about this as well! Should I click Tip Board right at 0700? Or is it better to already be on the Tip Board and be ready to click on the ILL$ of my choice exactly at 0700?

I am an AP unlike the rest of my travel party. They all purchased G+ at the time they purchased their park tickets. I am stressed as all get out about getting ILL$ and G+ since they will only have 2 park days. I will have more as I am staying later and enjoying some solo days. Our first day we are going to HS and have a dinner reservation at AK, so I am worried that we will be assigned to a later ILL$ or G+ that will interfere with our reservation. This is a stressful process and I am grateful or the expertise of those on this board!

 

[js]

I am curious about this as well! Should I click Tip Board right at 0700? Or is it better to already be on the Tip Board and be ready to click on the ILL$ of my choice exactly at 0700?

I am an AP unlike the rest of my travel party. They all purchased G+ at the time they purchased their park tickets. I am stressed as all get out about getting ILL$ and G+ since they will only have 2 park days. I will have more as I am staying later and enjoying some solo days. Our first day we are going to HS and have a dinner reservation at AK, so I am worried that we will be assigned to a later ILL$ or G+ that will interfere with our reservation. This is a stressful process and I am grateful or the expertise of those on this board!

Please read above posts where I have my name. It is going to be an issue for you to purchase online if you have an AP and others dont and already have G+ on your MDE.

It took me three days and about 20 hours of hold time but I was able to remove the G+ from my friend’s ticket. This way I wont have to call in the morning.

 

[MMSM]

Hi!

I have a new question.

After three days and on hold maybe about 16-20 hours, I was FINALLY able to get through to Ticket Escalations and
they were able to take off the G+ off of my friend's ticket and refund her back the money.

So, now I have three people going.
One person AP (me)
One person one day ticket
One person one day ticket

None of above have G+. Now, can I just purchase for everyone between 12 am - 7 am on our park day, without
any, as of now, known issues?

THANK YOU. I love the dis!

Were you worried if some of your party at it? My husband and daughter have one day park hoppers (at the time it allows me to buy genie plus so they have it). But now my son and I want to go and now they don’t allow one day tickets to pre purchase genie plus. I called tickets and ticket escalation and told me there was no way. That after midnight I would just have to buy the two genie plus. Told her if makes me so nervous based on glitches I’ve read and she said nothing that could be done.

 

[js]

Were you worried if some of your party at it? My husband and daughter have one day park hoppers (at the time it allows me to buy genie plus so they have it). But now my son and I want to go and now they don’t allow one day tickets to pre purchase genie plus. I called tickets and ticket escalation and told me there was no way. That after midnight I would just have to buy the two genie plus. Told her if makes me so nervous based on glitches I’ve read and she said nothing that could be done.

There are people on here much more knowledgeable than I am but I THINK it is only a problem if some in the party have AP, which is what I have. Someone hopefully will be able to confirm this is the case.

 

[GBRforWDW]

Do we know what would happen if you bought ILL$ for a ride that would be after 2pm park hopping but that park is at capacity?

I understand this is an unlikely scenario because other than 10/1, there has been after 2pm hopping. But seeing as how reservations are selling out for this weekend, it is a slight possibility.

Scrapping gave the best answer.

However, I know it's always good to know worst case scenario. In the unlikely event the park happens to be closed to Park Hoppers, you should be able to visit the Guest Experience Team (the blue umbrella crew) from any park location, explain that you bought a Lightning Lane pass for X ride in X park, but you found out that park has been closed to Park Hopping and you'd like a refund.

Again the chance the happens is right about 0.0001%.

 

[scrappinginontario]

I am curious about this as well! Should I click Tip Board right at 0700? Or is it better to already be on the Tip Board and be ready to click on the ILL$ of my choice exactly at 0700?

I am an AP unlike the rest of my travel party. They all purchased G+ at the time they purchased their park tickets. I am stressed as all get out about getting ILL$ and G+ since they will only have 2 park days. I will have more as I am staying later and enjoying some solo days. Our first day we are going to HS and have a dinner reservation at AK, so I am worried that we will be assigned to a later ILL$ or G+ that will interfere with our reservation. This is a stressful process and I am grateful or the expertise of those on this board!

Post 7 on page 1 is the best for you. The morning you want to purchase Genie + you will need to call the number in that post BEFORE 7AM and they will assist you in adding Genie + added to your ticket.

I have not heard of the challenge happening when it comes to purchasing ILL$ as nobody can purchase these until 7AM day of. Are there any APHs here who have faced the Genie+ challenge who can advise if they were able to successfully purchase ILL$ when having a combination of AP + regular tickets that have Genie + for length of stay?

 

[MMSM]

Post 7 on page 1 is the best for you. The morning you want to purchase Genie + you will need to call the number in that post BEFORE 7AM and they will assist you in adding Genie + added to your ticket.

I have not heard of the challenge happening when it comes to purchasing ILL$ as nobody can purchase these until 7AM day of. Are there any APHs here who have faced the Genie+ challenge who can advise if they were able to successfully purchase ILL$ when having a combination of AP + regular tickets that have Genie + for length of stay?

I thought that there was a way to add it on app without needing to call.

 

[scrappinginontario]

I thought that there was a way to add it on app without needing to call.

Not for the situation when someone in the room has an AP and at least 1 person in the room has a regular ticket that has already added Genie + for length of ticket. When this specific situation happens, guests must call each day to have Genie + added to their AP for the day.