Email Complaint

[Belle's World]

Hi,

Have booked to go to DLRP in June and booked via the telephone where i believe i was miss sold the insurance. The different types were not explained to me. Anyway when everything came through in writing i realised i had been given the basic and wanted to change this for comprehensive insurance, when i rang to change this i got a very bored sounded and quite rude lady who told me it wasn't possible to change and i would have to get more insurance via the post office. I asked how i could complain and she gave me this email address: dlp.uk.admin@disney.com who i emailed29/12/08 and haven't had any reply even a standard holding email. Was i given the correct address? How long would i expect to wait to get a response?

Many Thanks

Ro

 

[tennisfan]

I think that is the right address, they are never quick to respond. By law you have 14 days to change your mind on any insurance policy & this includes changing it.

My advice would be to call again, you will get someone else & explain to them. Failing that ask to speak to a supervisor.

 

[joolz1910]

I would agree with Nikki. Sometimes when you phone back, you get someone more sympathetic. Ask to be put through to customer care, rather than speaking to a member of the sales team. Also, I would think about cancelling the Disney insurance and finding your own. Disney wanted £52 for our family and I found the same level of cover online for £10.

 

[cap'njack.]

The email address I used for my complaint was

dlp.communications.visiteurs@disney.com

Hope you get this resolved asap but personally I'd call them about something like this.

 

[Stubbarama]

When I booked our trip (way back in July) I accidently paid for extended insurance (Teach me for ngiht reading the details) then when I realised I had, I tried to cancel as we already have full european cover and they wouldnt budge at all, said it was already booked etc.

Wasnt happy but grudgingly accepted it, didnt know I had the leagl right to cancel. :-(

 

[DLPdaft]

I use this email address to contact or complain to Disney -

'DLP.GUEST.COMMUNICATION@disney.com'

I've always had my replies back from this email address too, although the last time it did take 2 months for them to sort it out and offer a solution.

 

[cap'njack.]

I use this email address to contact or complain to Disney -

'DLP.GUEST.COMMUNICATION@disney.com'

I've always had my replies back from this email address too, although the last time it did take 2 months for them to sort it out and offer a solution.

WOW! 2 months! I was hoping for a speedy resolution to my complaint.

 

[tennisfan]

I think the OP has a complaint about the reservation department in the UK, so she would need to go through the UK rather then France as she isn't complaining about the resort.

 

[DLPdaft]

My last complaint was to do with the information I'd received from a CM over the phone when booking, and the corresponding DLRP policy.
From what the OP has posted, hers sounds like a similar issue, and it was the DLRP email I used, and was replied to, with the solution .

 

[cap'njack.]

My last complaint was to do with the information I'd received from a CM over the phone when booking, and the corresponding DLRP policy.
From what the OP has posted, hers sounds like a similar issue, and it was the DLRP email I used, and was replied to, with the solution .

Oh ok...mine was to do with the resort. Let's hope I get a reasonable response shortly!

 

[Belle's World]

Hi ALL,

Thanks for replying, i think i will try all the email addresses in the hope one of them will reply to me. The CM i spoke to who was very rude said she had gone to ask a supervisor who confirmed i could not change the insurance and i believed her believing the only way was to complain. Anyway it has now been over 14 days since i booked and as the phone number is 5p a minute and i would have thought it would take some time to argue my point i will try emails first. here's hoping it will be resolved quicker than 2 months!

Ro