E-bay Buyers

[goudaman40]

Hi folks - I just had to vent a little bit . . . .

I am an E-bay buyer and seller and have placed some items for sell with the option of free shipping if the Buy It Now feature was used. I placed an astrik at the bottom of the auction that stated to please wait and pay when you receive an invoice from me through Paypal and E-bay if you use the Buy It Now option. (If the buyer follows the link on the page, Paypal adds the shipping charges).

Flash forward - auction ends at 2:04 p.m. today - I send out correct invoices at 2:06 p.m. from E-bay and 2:16 p.m. from Paypal. I receive an e-mail from my buyer stating:

"I want to use pay pal, but it keeps trying to charge me for shipping when you claim shipping is free when Buy it Now is used. So tell me what to do, the cost is ****, i'm not paying for shipping because you claimed it was free, let me know soon."

I have e-mailed this buyer with the correct instructions on how to handle this and have even contacted e-bay directly about the proper way to handle this auction. But . . . I keep getting the above e-mail every five minutes! What is so difficult that people can't follow directions???

 

[Grog]

I know the feeling. In my auctions I state that the listed shipping is to US and Canada only, shipping will be higher to other countries. It never fails that someone outside the US will pay through Paypal without waiting for the adjusted postage. The ones who have done that have been good about the extra postage and have never given me any hassle, but the transaction could have gone smoother if they had read the instructions thoroughly.

 

[mickey4ver]

I know, I always stipulate that I take paypal, ONLY with a cash withdrawal, no debit/credit cards....you guessed it, people go to paypal, try and pay with their credit cards and I have to decline it. Please read the terms, it only take a minute and then all the confusion at the end is nada

How many times have I even gotten emails from bidders saying they didn't even know there were 2 ways of using paypal, direct cash withdrawal or credit card...don't they do their homework when they sign up to use the service? Most people you can work with and straighten it all out...but once I had someone I was trying to explain (think..be helpful) the difference with paypal, and got an email back "I don't have time for all this, I just want to pay you"....OK, read the freakin' terms I took the time to type and we wouldn't be here.

 

[goudaman40]

You know, with all the fussing this buyer has done, they have yet to respond/reply to the e-mails I have sent to them.

I know, don't worry about it, it will work out . . . put I am afraid that since this person has Hotmail they won't be able to get the e-mails from e-bay & Paypal if they have the spam blocker up.

I sent a personal e-mail from my personal e-mail account, explaining that they should log onto their Paypal account and they will see the correct money request (w/o shipping) and should be able to complete the transaction that way.

I will post any updates when they happen!

(Forgot to tell this - I have U.S. shipping only - I was selling an older laptop and wound up having a bidder from the UK. I canceled the bid and started getting harassing e-mails and this bidder started e-mailing my other buyers and was bad mouthing me! Can you believe the nerve?? I have 100% feedback and plan on keeping it that way!)

 

[faithinkarma]

I am sorry you are having this experience. I have only ever bought, never sold, but after close to 100 purchases I can say each one went smoothly. A couple of times I received the item, and could see the seller ended up paying more for postage than they had charged me. I have always emailed and offered to make up the difference. Each time the seller has declined, but expressed appreciation.

the only "bad" purchase I ever made was two wine glasses which turned out to be two inches tall...ROFL I leave them out where I can see them all the time to remind me how easily pictures can fool you.

 

[Fire14]

I have problems with buyers not reading terms too. In BIG BOLD CAPS it says I ship in US ONLY. The number of emails I get asking if I ship to Canada is crazy. And I love the ones who want to know if I'll ship item first class when it states i ship priority mail only.