DVC Vero Cancelled

[ELMC]

Perhaps we should give people the benefit of the doubt that their story is true until it's proven otherwise.

Trust, but verify.

 

[Dean]

I don't believe the questions were the issues--but the questioning of someone as only having posted once certainly set a tone that was not welcoming. As a later poster (who was also affected by the issue at Vero Beach) indicated, that was their first time posting here as well, but since his/her story had already been validated by OhioDVC his posting of his experience was not questioned. Not everyone has the years of experience that some of us have on forums/bulletin boards, etc. They may not always express themselves as well as some of us might be able to. Perhaps we should give people the benefit of the doubt that their story is true until it's proven otherwise. (Innocent until proven guilty!) I could totally see how someone who is not experienced in forum/bulletin board postings would have been scared off. Hopefully they WILL come back and let us know the resolution of their particular issue.

But that's not the same as a personal attack, which was the allegation. Personally I felt the Shenanigans and Troll remarks were out of line (did then, do now) but no where near the level I'd consider an attack.

The thing I would really like to know--and probably never will--is how Disney/hotel chains--make the decision of who gets bumped and who doesn't? I saw Dean's post about how it works at some timeshare companies, but I am curious about how it works in general at other types of facilities.

My list was related to unit assignments, it was the only reference point I have. From DVC's past history it appears they have had no consistent plan and what little info is available for each episode, that they all vary as to how it's been done.

 

[Sammie]

As to how they decide, they try very, very hard to find those that are willing to do this. They don't want to force anyone.

Then when they find someone that is willing they try their best to make it worth agreeing to the change.

It was an unfortunate situation, one no hotel or resort wants to be in. I mean seriously no one thinks they enjoy making people upset.

As to the OP, if they had no ulterior motive for sharing and then never commenting, then they should be willing to come back and share their experience.

Some of you are naive if you think people don't use this forum or any for their own reasons.

For one you can have a disgruntled Disney employee that hears what happened and enjoys being the first one to stir the pot.

 

[Dean]

As to how they decide, they try very, very hard to find those that are willing to do this. They don't want to force anyone.

Then when they find someone that is willing they try their best to make it worth agreeing to the change.

It was an unfortunate situation, one no hotel or resort wants to be in. I mean seriously no one thinks they enjoy making people upset.

As to the OP, if they had no ulterior motive for sharing and then never commenting, then they should be willing to come back and share their experience.

Some of you are naive if you think people don't use this forum or any for their own reasons.

For one you can have a disgruntled Disney employee that hears what happened and enjoys being the first one to stir the pot.

While I think Disney excels at many things, this type of issue hasn't been one historically they have done well with. While they do appear to be working with the guests, generally they have not done so very well in other similar situations. I'll reference the two AKV issues and the BWV BW view relocation. The other issue, and the one that bothers me the most, is they are extremely inconsistent. They may give one person the moon and the next nothing at all for the same situation.

 

[Sammie]

While I think Disney excels at many things, this type of issue hasn't been one historically they have done well with. While they do appear to be working with the guests, generally they have not done so very well in other similar situations. I'll reference the two AKV issues and the BWV BW view relocation. The other issue, and the one that bothers me the most, is they are extremely inconsistent. They may give one person the moon and the next nothing at all for the same situation.

They were consistent on this one, past is past, and Jim Lewis was responsible for much of that. He tied the hands that would have been more consistent.

Members and employees both are glad he is gone.

Also you have to always remember here you get one side of the story. Sometimes the retelling of what happened is influenced by how upset the guest is. I have personally witnessed this on this forum. Some years ago on the resort forum a guest was just going off on the Front Desk staff about an issue they had. I was there, I heard everything said by both the guest and the manager.

However the retelling of that story here was not anywhere near what happened, just something to always remember.

Also if a problem occurs at say SSR, then a similar problem occurs at BWV, how they handle it is up to the management there, not DVC. So yes there could be times they it is different, but that is the same anywhere.

If I have a problem at a Hampton Inn in Baltimore and one in Dallas, no guarantee they will be handled the same.

 

[Dean]

They were consistent on this one, past is past, and Jim Lewis was responsible for much of that. He tied the hands that would have been more consistent.

Members and employees both are glad he is gone.

Also you have to always remember here you get one side of the story. Sometimes the retelling of what happened is influenced by how upset the guest is. I have personally witnessed this on this forum. Some years ago on the resort forum a guest was just going off on the Front Desk staff about an issue they had. I was there, I heard everything said by both the guest and the manager.

However the retelling of that story here was not anywhere near what happened, just something to always remember.

Also if a problem occurs at say SSR, then a similar problem occurs at BWV, how they handle it is up to the management there, not DVC. So yes there could be times they it is different, but that is the same anywhere.

If I have a problem at a Hampton Inn in Baltimore and one in Dallas, no guarantee they will be handled the same.

I'm not sure we have enough info to know if they've been consistent this time. As you note, we get part of the story plus we only had a few instances. It's appearing that the report of only 6 affected is not accurate. However, consistency also requires comparing of multiple opportunities. I'm not willing to give Jim Lewis all of the blame not the new group all of the credit. No matter how well they do this time, it'll take more opportunities for them to prove themselves on this front.

 

[rigsby25]

We had a Vero Beach scheduled in February a year or two ago. I just posted on this board asking if anyone knew of refurbishments or anything going on. Oh yes, came the reply. The beach will be closed for work being done. WHAT!!!!????? We scrambled to change our reservation to WDW, and at that late date, all we could get were 3 separate reservations at different places. No one offered us anything.

Back a little further, I borrowed points to book a HA GV at OKW - our home resort. I even had the GUARANTEED HA GV reservation. We were all so excited. 2 days before our trip they called and left a message that we were being moved to the SSR. I was livid! This was about the time they were moving people from the All Stars to the SSR - just to get them in there to try to sell it. They called it an "upgrade". But we were so disappointed. We LOVE OKW with the open layout so the 12 of us could hang together. The GV at SSR has a very separate dining room and living room. It was very hard to do our movie night. When I called them back to yell and scream, they told me it was a "mistake" and they sent out 2 guaranteed reservations for the same HA GV. Okay. I can see mistakes are made. No company or person can perform 100%. And we still wound up with a HA GV. They let us stay at SSR for the same number of points as the OKW GV, and they sent us a basket of goodies. By the way - we have never been able to duplicate this much looked forward to family trip at OKW. I doubt we ever will.