Dvc rental store refunds for owners when renters cancel

[Hoppy-tn]

I saw on the dvc store rental agreement that they offer a stress free cancellation for renters. I called and left 2 messages with dvc rental store and sent an email today with no response so thought I would check here and see if there is anywhere that states the policy for owners when a renter cancels. Does the owner have to return the original 75% they received for making the reservation and does the owner still get the 25% owed to them? Just looking for some clarification on what happens to the owner when a renter cancels with the stress free policy.

 

[BamaGuy44]

I saw on the dvc store rental agreement that they offer a stress free cancellation for renters. I called and left 2 messages with dvc rental store and sent an email today with no response so thought I would check here and see if there is anywhere that states the policy for owners when a renter cancels. Does the owner have to return the original 75% they received for making the reservation and does the owner still get the 25% owed to them? Just looking for some clarification on what happens to the owner when a renter cancels with the stress free policy.

I'm 99% sure they eat the loss if a renter cancels, that's why they charge more than other rental sites. They would have a hard time attracting owners to offer up their points if their money wasn't guaranteed.

 

[Hoppy-tn]

Thank you for the reply,
Someone from dvc rentals just replied to my email and your response is correct.
Thanks again.

 

[pangyal]

Nine times out of ten, though, they will find another renter to take over the reservation and issue you a courtesy payment for you having to change the lead guest and other guest details with MS for the booking. I’ve had a lot of cancellations by renters through this broker but not once have I been in the position of the points remaining available by the time the reservation rolls around. They always seem to find another to take the place.

 

[StarCruzer]

Nine times out of ten, though, they will find another renter to take over the reservation and issue you a courtesy payment for you having to change the lead guest and other guest details with MS for the booking. I’ve had a lot of cancellations by renters through this broker but not once have I been in the position of the points remaining available by the time the reservation rolls around. They always seem to find another to take the place.

This sounds about right. Many people who want to rent points don't understand that they need to be on top of that 11-month mark to get exactly the resort and dates they want. I'm sure most rental services have some sort of internal waitlisting for this type of situation--if the previous renter drops out, or even for DVC folks who booked a week and would rather sell the week than potentially habe points go into holding and risk losing them.

 

[FFMickey]

We had a cancellation, but DVC Rental Store found a new guest to take the reservation. I still got paid plus got an extra $50 to change the reservation. Pretty easy and might be worth getting less than if you would've rented yourself.

 

[atthebeachclub]

wrong thread!

 

[VGCgroupie]

Looks like they responded. I had multiple renters cancel. They pay the owner no matter what and they take on responsibility of finding a new renter.

 

[airjay75]

Follow-up question for anyone - if you rent your points through dvcrentalstore.com through a custom request (i.e., not a confirmed reservation), and the renter cancels, do they then try to rebook it as a confirmed reservation such that you need to call in to MS and have the names of the guests changed? (That's what it sounds like) Or, would they have your points go back into a pool of points for custom requests?

Anyone know how dvcrequest.com handles these things?

 

[PolyRob]

Follow-up question for anyone - if you rent your points through dvcrentalstore.com through a custom request (i.e., not a confirmed reservation), and the renter cancels, do they then try to rebook it as a confirmed reservation such that you need to call in to MS and have the names of the guests changed? (That's what it sounds like) Or, would they have your points go back into a pool of points for custom requests?

Anyone know how dvcrequest.com handles these things?

I believe this is in the intermediary agreement?

IIRC DVC Rental Store will decide if you need to cancel the reservation and book something else OR have you swap guest information. DVC Rental Store will also pay you $50 for the inconvenience either way.

 

[airjay75]

I believe this is in the intermediary agreement?

IIRC DVC Rental Store will decide if you need to cancel the reservation and book something else OR have you swap guest information. DVC Rental Store will also pay you $50 for the inconvenience either way.

Yep, you are correct. Just pulled it up on their website. Basically, you have to agree to do either up front with no limit on the amount of modifications (but you do get $50 for each one).

 

[Girlstar30]

If I got $50 for every time I modified a DVC reservation id be

 

[DonMacGregor]

If I got $50 for every time I modified a DVC reservation id be

Yeah, but 90% of the time it’s either changing a lead guest or adding a dining plan. Both of which require contacting MS, and $50 loses its appeal really quickly.

 

[Sandisw]

Yeah, but 90% of the time it’s either changing a lead guest or adding a dining plan. Both of which require contacting MS, and $50 loses its appeal really quickly.

I believe you can add the dining plan via the DVC site.....as long as you have payment info...

 

[Willow Ufgood]

I believe you can add the dining plan via the DVC site.....as long as you have payment info...

I couldn't use a gift card online to pay for my own dining plan back in August. I think they only took credit and debit cards. That was disappointing. I haven't done it for a renter in a long time but when I did, David's provided me with a gift card number in order to do it.

 

[Sandisw]

I couldn't use a gift card online to pay for my own dining plan back in August. I think they only took credit and debit cards. That was disappointing. I haven't done it for a renter in a long time but when I did, David's provided me with a gift card number in order to do it.

I forgot about the gift cards. We only every use CC so very good point.

 

[Genie+]

It’s amazing how often people cancel. The first time we rented was a school trip for one of our kids, so we knew we were going come hell or high water! I think the commitment aspect gets lost sometimes. It’s not quite as simple as save 50% or more off rack rates. The terms are less forgiving and changes will likely eat up any savings over a half decent cash offer.

 

[Girlstar30]

I am one of the ones that cancelled We booked and then ended up buying dvc and didnt need it, now im stuck with a credit!

But not feeling bad for myself cuz we rescheduled vdh for my birthday, a resort im blocked out of so im def not planning to cancel I agree its very unforgiving the policies, but now i understand why. IF I wasnt blocked out of resorts, I would have zero use for it. But before I had dvc I thought to myself why the hell do I have to book so early

Whats their problem, Why dont they just find me a reservation and call me instead of saying its not available I thought they were very strict

 

[Genie+]

Whats their problem, Why dont they just find me a reservation and call me instead of saying its not available I thought they were very strict

Lol! They’ve got some nerve! Right?

 

[Girlstar30]

Lol! They’ve got some nerve! Right?

Exactly! Now I want to be like thank you for your service, the hell we go thru booking