DVC Fraud Reservations

[ChickieToo]

I called MS to make a reservation once and they said "well you have x points in your accout ..." I was surprised so I said that I thought I had x+y points in my account. They responded by saying "You did have that many before you transferred y points to Mr. so-and-so." Needless to say, I had never transferred points to anybody, and I didn't even know the person they mentioned, so after some discussion, they reversed the transaction, and I put a passcode on the account. I think I had to write a letter and have it signed by DH and I before they would add the passcode. At the time, MS said that it was probably a typo--someone had probably made a transfer to this individual, but they transposed numbers and it came out of my account instead of the other persons.

I still have my suspicions about whether or not someone was trying to steal points, but I'll never know. MS was helpful in straightening it out and I got a supervisor to help, but they were less than forthcoming about how this could have happened.

As far as identifying myself to MS, I don't believe I've ever been asked my whole ss#--just the last four digits, member # confirm address and phone.

 

[SleepyatDVC]

DVC will ask for your name if you don't have your member # handy, but they'll also ask for a full address and the last 4 of your SSN to verify your identity. This is normally the case for me when I driving home from work and call......Never once have they asked for my full SSN....

Yes, you are probably right. It probably was always only the last 4 digits.

 

[MIDisFan]

I spoke with MS this past Saturday to get my PIN numbers for the website and they asked for the last 4 digits of my SS#. When I called back yesterday because I had an issue with my PIN, they asked for my complete address instead of my SS#. It seems to be random depending on which CM you speak to at MS.

 

[dianeschlicht]

I called MS to make a reservation once and they said "well you have x points in your accout ..." I was surprised so I said that I thought I had x+y points in my account. They responded by saying "You did have that many before you transferred y points to Mr. so-and-so." Needless to say, I had never transferred points to anybody, and I didn't even know the person they mentioned, so after some discussion, they reversed the transaction, and I put a passcode on the account. I think I had to write a letter and have it signed by DH and I before they would add the passcode. At the time, MS said that it was probably a typo--someone had probably made a transfer to this individual, but they transposed numbers and it came out of my account instead of the other persons.

I still have my suspicions about whether or not someone was trying to steal points, but I'll never know. MS was helpful in straightening it out and I got a supervisor to help, but they were less than forthcoming about how this could have happened.

As far as identifying myself to MS, I don't believe I've ever been asked my whole ss#--just the last four digits, member # confirm address and phone.

Wow, that would be scary! I can see how a mistake like that could be made though, when you are dealing with member numbers etc. It would be pretty easy for a CM to transpose a number in a transaction and have it come out wrong, but that could have been a costly mistake had you not caught it! The new tracking on the website should eliminate those issues too.

 

[Jeremy&Susan]

from wikipedia-----

The Social Security number is a nine-digit number in the format "111-11-1111." The number is divided into three parts.

.

Based on such exhaustive research it proves my point......

It is all a great conspiracy, the CIA, no the entire government has been taken over by body double aliens and we are mere toys subject to their whims. Oh the inhumanity of it all.

Oh wait, I forgot George is reading all my posts now. Uhhh Uhhhh George we all really love you buddy, I got to go look for more WMDs...

 

[drakethib]

They usually ask all kinds of questions when I call.

 

[nuts]

Based on such exhaustive research it proves my point......

It is all a great conspiracy, the CIA, no the entire government has been taken over by body double aliens and we are mere toys subject to their whims. Oh the inhumanity of it all.

Oh wait, I forgot George is reading all my posts now. Uhhh Uhhhh George we all really love you buddy, I got to go look for more WMDs...

Yes, speaking as one of the alien doubles...we know where you live! Keep looking into the mouses eyes...keep looking and repeat after me:

I MUST BUY MORE POINTS
I MUST BUY MORE POINTS
I MUST BUY MORE POINTS

 

[Jeremy&Susan]

I just got done rewrapping my head in tin foil.

Go ahead and try your mind games on me ..........



Ut Oh.........



MUST CALL MEMBER SERVICES TO ..... BUY .......... MORE ...... POINTS.