DVC Experts - Help!

[MJS]

We recently became DVC members at the BCV, and we booked our first trip home for the Spring of 2003. We made a couple of room requests when we made the reservation, and the confirmation did not show any of the requests. I called member services, and gave them our requests again (they had no record of them), and I just got a new confirmation that is still incorrect. Can anyone give me any advice on how to make room requests as a DVC member? Should I just try again? Can the information be in the computer and not shown on the confirmation, similar to the confirmations for a WDW hotel? Is there a room controller for the BCV that we can fax prior to arrival?

I know that our requests are just that - requests, but I would like to be able to make the request! (I know, I know... how many times can I use the word request in a sentence! ) Thanks for the help!

 

[Regina]

Yes, the requests can be in their system and not appear on your confirmation.

I would simply call them again and have them read back what appears in the computer. That's the information that's sent to the resort.

 

[Dean]

If I recall correctly only the first 2 requests will show up. If they are not, I'd call them again. They usually get them right so I wonder if there's a glitch.