I ordered my DVD from the web site around 4 or 5 weeks ago and it said it would take 2-3 weeks but it still hasn't arrived. Anyone else had this problem?
Yes, I ordered mine and never received it. What I did was view the DVD on-line. A few days later, DVC called me and asked if I would like more information. I told them that I had ordered the DVD but never received it. They sent me not only the DVD but the book "Dream". Received it a couple of days later.
Needless to say, we bought last week at SSR. Good luck!
The same thing happened to me. I waited and waited for the DVC DVD, but it never came. I was really curious about DVC, so I did more web searches and ended up finding the Timeshare Store and the DIS DVC boards. When my guide finally contacted me, I told him that things took too long and I was already past ROFR on a resale. He asked what I bought and told me that he was sorry he dodn't contact me sooner. He sent me the Dreams book. He seemed like a nice guy, so when I had addonitis I when through him.
When you go into DVC.com, at the right under the header video, there is a picture of the Disney vacation secrets revealed and right under the picture of pluto (to the left) it says "View it online!"