culli
DIS Veteran
- Joined
- Jan 19, 2008
- Messages
- 1,194
I received a call from DVC in response to my e-mail. Say what you want about Disney etc but one thing I can say is they do follow up. I have sent them about 4 e-mails in the last few years. Every single time I have received a call from them to discuss the situation. Now whether this accomplishes anything is another story. I also find their member services to be awesome.....some individuals better than others but that is true for almost everything. Wyndham for instance charges you for just about everything you want to do, VRI is hit and miss (overall pretty good), RCI is a joke and II is a little above average. DVC is by far the best customer service that I have seen from most other organizations.
Ok ok enough of that. I did tell them my perception is Disney did this to make a buck and not necessarily for the benefit of the owners. She did give me the company line on RCI. I just told her debating RCI vs II is a matter of opinion. Why didn't they let the membership/ownership vote on what they want RCI or II? Why don't they allow both RCI and II? She listened and said she will share the points of view I have with the "leadership team". Funny thing is when I did mention about anyone asking what the OWNERS wanted she said many times "excellent point", which does bother me why this wasn't ownership or members or whatever we are called asked to vote on this change? I'm sure this is more damage control than anything but still nice to have someone take the time to call you. Actually she was leaving a message on my answering machine and I picked up when she finished. I said "hello, hello" and she must of heard me as she was hanging up because she called me back instantly. Which shows (to me at least) they actually did want to talk to me not just leave a courtesy message.
I will admit that I have a vested interest that DVC stays with II as I supplement my DVC points with an occasional trade into DCV. So I don't want to debate RCI vs II. However I do have memberships in both and in MY OPINION only is that II has better service and trades...gotta love the Marriott resorts!!!
Ok ok enough of that. I did tell them my perception is Disney did this to make a buck and not necessarily for the benefit of the owners. She did give me the company line on RCI. I just told her debating RCI vs II is a matter of opinion. Why didn't they let the membership/ownership vote on what they want RCI or II? Why don't they allow both RCI and II? She listened and said she will share the points of view I have with the "leadership team". Funny thing is when I did mention about anyone asking what the OWNERS wanted she said many times "excellent point", which does bother me why this wasn't ownership or members or whatever we are called asked to vote on this change? I'm sure this is more damage control than anything but still nice to have someone take the time to call you. Actually she was leaving a message on my answering machine and I picked up when she finished. I said "hello, hello" and she must of heard me as she was hanging up because she called me back instantly. Which shows (to me at least) they actually did want to talk to me not just leave a courtesy message.
I will admit that I have a vested interest that DVC stays with II as I supplement my DVC points with an occasional trade into DCV. So I don't want to debate RCI vs II. However I do have memberships in both and in MY OPINION only is that II has better service and trades...gotta love the Marriott resorts!!!