Julianna07
Mouseketeer
- Joined
- Jan 6, 2007
- Messages
- 297
My husband and I have been members since 2007 and I am technically the associate member because I did not have my appropriate ID when we signed up. I make all our reservations and I have Veto authority. I don't think Charles has called DVC even once.
Today I called to Add Dining plan to our upcoming vacation for Marathon Weekend and I got the run around from the lady on the phone.
She asked for our member number, my name, then the last 4 digits of my social. No problem all as usual. then she asked for my address, phone, Email address and my club ID #. I asked her what that was and Why I needed it since I had never used it before to book any of the previous 25 trips in the last 2 years. She said it was because I was an associate and just a follower. She then asked who the member was and what the use year was for the account. I told her it was my husband and our month. after ALL that she said I would need my club Id which I had used to sign up for the website with 2 years ago.
I found it very demeaning. Has anyone else who is an associate, had the same experience or been asked for their Club ID #??
Today I called to Add Dining plan to our upcoming vacation for Marathon Weekend and I got the run around from the lady on the phone.
She asked for our member number, my name, then the last 4 digits of my social. No problem all as usual. then she asked for my address, phone, Email address and my club ID #. I asked her what that was and Why I needed it since I had never used it before to book any of the previous 25 trips in the last 2 years. She said it was because I was an associate and just a follower. She then asked who the member was and what the use year was for the account. I told her it was my husband and our month. after ALL that she said I would need my club Id which I had used to sign up for the website with 2 years ago.
I found it very demeaning. Has anyone else who is an associate, had the same experience or been asked for their Club ID #??