I haven't used him, nor am I going, but most of the reviews I have read have not been very good at all. I have heard that the final product is normally good but just the customer service issues dealing with him are horrendous, ie. it takes forever to get your video back, lots of mistakes when you do get the video back that you have to go back and have him fix it etc.
I think he is getting recommended so much that he now has TOO much work to do and is sacrificing customer communication and quality for that. Just my .02
While I am not using the Kennedys I would highly reccomend them as I have heard nothing but wonderful reviews and the communications I had with them before I decided to go with Jeffrey Stoner were wonderful.
Their website is
http://kennedyvideoproductions.com/home.html