Okay. I admit it. I have used DU and instead of waiting for my agent to get back to me with my requested PS's, I've called myself and booked my own. Wow...got that off my chest. So, after doing this several times, I've had to call WDW back and cancel mine since DU has always gotten me the times I really wanted. This is a great service. If I could figure out a way to use DU for my future trips to BWV as a DVC owner, I would use them. And the tips/suggestions that they send out to you are wonderful. I thought I pretty much knew the in's and out's after being on these boards. But, DU had some new, at least to me, tips for viewing parades etc. I just love 'em.