Different strokes for different folks.
We don't like Whispering Canyon Cafe. Weren't impressed with the food, service, and it was just plain too loud... but for others, it is just what they want.
We LOVE Mama Melrose, but know others who can't stand it... doesn't stop us from going, and we have never had a bad meal, or poor service.
I am certainly not going to be upset if one of my favorites is not a favorite of someone else... perhaps they type of food is not to their liking, or the server had a bad night, or maybe the guest just had a bad day and nothing at that point would please them. You just don't know the ins and outs of the situation, so my advice is to try it yourself. If you like it, then be happy you tried it, and if you didn't chalk it up to experience.