Someone else is finally saying the same thing as me.
When you visit IOA and use Express Pass, you end up running to the Kiosk machines to attempt to get tickets. When you do this, you encounter long lines of people swiping their paper tickets and having no luck. When I say running, I meant that my daughter and I we're standing next to Hulk, then wanted to ride Popeye. She didn't want to walk all the way over there with me to get the tickets. So she waited, while I ran over there to get them.
And then you're re-arranging your schedule so you can be at the gate of the ride when your time is available. We we're heading towards DD, but then turned around because our times we're due for Spiderman/Hulk and we didn't want to miss them.
I just found my entire visit last time revolved around the Express pass tickets and not on enjoying the park, a rat race.
Yeah, you can leave FOTL for the hotel guests, which needs to be called something else, because it isn't FOTL anymore. We need a new abbreviation to describe the hotel people... I have one, Friggen Hotel People (FHP), but who knows, I may be one of them someday. They don't get Front of the Line, but rather, 1 express per day per ride, and then they get to try using the Kiosk machines (joy joy), which will be sold out by noon. Wait until these people post their trip reports talking about the Kiosk machines, they won't be happy campers.
I say they scrap the system and not worry about their investment, because it's not working.
Build more roller coasters and attractions, that's the answer.