Do you shop based on return policies?

[DawnM]

I really try to.

But it can't always be helped.

I just returned something to Best Buy and they didn't want to take it back because it was after 14 days. Wow, it hadn't even been opened. I thought I at least had 30 days.

They did take it back since it hadn't been opened, but I will know next time to look elsewhere for whatever the item is.

 

[ronandannette]

Yes, sometimes, especially if we're looking for durable items that are expensive and where warranty and return may come into play. I've always liked Sears for household goods because of their liberal return policies.

 

[cluvsdisney]

Not usually. Although, I was looking for something for my office that I wasn't sure would fit and wanted to know if it could be returned.

I was surprised that office max (or depot) had a 30 day return window for basic office supplies. I wanted to return an unopened pack of Avery labels and it was a no go at 35 days. It was my fault for not checking but it was surprising since it's not at all seasonal and that they wouldnt even go for store credit at the current price. I still have them. Ha!

 

[maxiesmom]

It depends. I avoid one store because even with a receipt all they will give you for a return is store credit. That seems crazy. I avoid Target too unless it is something I am certain I will use, or something that won't break after their return limit is over.

 

[mom2rtk]

It depends. I avoid one store because even with a receipt all they will give you for a return is store credit. That seems crazy. I avoid Target too unless it is something I am certain I will use, or something that won't break after their return limit is over.

What is their return policy?

I love shopping there because if I can't find my receipt they can usually look it up for me. But I have to admit it's been a while since I returned anything from there so maybe it has changed.

 

[The Mystery Machine]

I may not shop because of them, but I do take the return policy in consideration.

 

[Kathryn Merteuil]

I do not really pay attention to return policies. I guess I almost never return anything . The last time I returned something was to Target, it was no problem. Of course it was within a couple weeks, it still had the tags on it, and I had the receipt.

 

[Magpie]

No, I don't.

I shop based on price, and whether it's something I need. Two weeks sounds like an ample return period, tbh, especially for an electronic. I buy it, take it home, test it, if it's defective I return it, and if it works I keep it.

Why didn't you take it out of its box for over fourteen days? Was it a gift for someone?

Considering Best Buy bent their own policies to accommodate you, I don't know why you're planning to shop elsewhere in the future. Were they rude about it? Because otherwise, it sounds like they gave you excellent customer service.

(Full disclosure - I rarely return anything. If I found an unopened box of office supplies that I didn't need and wasn't going to use, I'd probably donate it to charity.)

 

[mom2rtk]

No, I don't.

I shop based on price, and whether it's something I need. Two weeks sounds like an ample return period, tbh, especially for an electronic. I buy it, take it home, test it, if it's defective I return it, and if it works I keep it.

Why didn't you take it out of its box for over fourteen days? Was it a gift for someone?

Considering Best Buy bent their own policies to accommodate you, I don't know why you're planning to shop elsewhere in the future. Were they rude about it? Because otherwise, it sounds like they gave you excellent customer service.

I get your point. But I would not plan on getting the same accommodation next time. So in spite of them handling it well, if that's not standard policy, I would probably shop elsewhere in the future as well.

 

[Magpie]

I get your point. But I would not plan on getting the same accommodation next time. So in spite of them handling it well, if that's not standard policy, I would probably shop elsewhere in the future as well.

Or just be aware that you have two weeks to decide if you actually want the thing you bought!

Price trumps return policy for me, every time.

Where are you planning to shop in the future?

 

[mom2rtk]

Or just be aware that you have two weeks to decide if you actually want the thing you bought!

Price trumps return policy for me, every time.

Where are you planning to shop in the future?

I would try hard to find the item at a place with both a good return policy and price. Obviously, the effort I put into it is going to vary depending on how expensive an item I'm buying.

 

[Magpie]

I would try hard to find the item at a place with both a good return policy and price. Obviously, the effort I put into it is going to vary depending on how expensive an item I'm buying.

True! Location matters, also.

If the Best Buy is conveniently located and all you're looking for is printer paper, then you're probably not going to drive out of your way to the place with the better return policy.

"I got the wrong size printer paper last month! Can I return it?" (True story: We have a slowly shrinking stack of legal size that has been kicking around for several years now, thanks to an error like this.)

 

[CaoilinnsMom]

Return policy is very important, being able to return in store or free returns is almost the only way I will buy online. Price is definitely a consideration too though.

 

[RedAngie]

A few times I changed my mind about buying something when I saw the store's posted sign saying something like "No refunds, store credit only." Those are generally in smaller mom-and-pop businesses. In general, no, in a major chain store I'm not concerned about return policies. Most of them are fairly generous. And I rarely return anything; maybe once a year at most.

 

[disney4us2002]

I don't think I'm aware of any of the return policies for the stores where I shop. I typically only buy stuff I want. If it's clothing, I try it on before I buy. I can't think of a thing I've returned in the last few years.

 

[maxiesmom]

What is their return policy?

I love shopping there because if I can't find my receipt they can usually look it up for me. But I have to admit it's been a while since I returned anything from there so maybe it has changed.

Their policy states the item must be unopened or in new condition and within 90 days with a receipt. If any of those are questionable, they can deny your return.

I know someone who tried to exchange their brand Christmas lights without a receipt because they were defective, and they wouldn't even do an exchange.

 

[mom2rtk]

Their policy states the item must be unopened or in new condition and within 90 days with a receipt. If any of those are questionable, they can deny your return.

I know someone who tried to exchange their brand Christmas lights without a receipt because they were defective, and they wouldn't even do an exchange.

Very strange. I assume they didn't wait until after Christmas to return them? Because many stores have different policies for seasonal items. I have no issue with that.

And 90 days sounds quite generous. I will happily continue to shop there.

 

[HannaBelle]

Return policy is very important, being able to return in store or free returns is almost the only way I will buy online. Price is definitely a consideration too though.

I agree with this!

 

[AppleDumpling]

I don't return things often. However, I think most of the stores I shop at regularly have fair and reasonable policies. It's usually only a concern when I'm buying a gift for someone. Then I'll ask for a gift receipt and make sure it's returnable.

And I generally avoid buying certain items online, like shoes for example, because I don't want to be bothered to have to ship them back if they don't fit well.

 

[firecracker725]

For clothes, absolutely I do. In fact, I just ordered a new coat from LL Bean and felt confident doing so because of their generous return policy.

Turns out that it was too big, so I called their 800 number. They knew who I was and had my order number on file. I only needed to confirm the last four digits of my credit card. They're sending a new (smaller!) coat, and the UPS guy will pick up the too big one from my porch tomorrow morning. Easy peasy.