palmtreegirl said:
Second trip(just this May)- Not such good luck. We had a studio, the first one we were assigned was way in the back(building 50?) by the main road that goes through Disney property and it was sooooo loud. We heard noise all night, busses, brakes, it was terrible. We then asked to be moved, the front desk CM was very rude and down right sarcastic, we asked for another studio in a quiet location. Went out all day and came back to find out we were assigned a room by the maintenance shed where the laundry carts run by, we were so upset. Went back to the desk again and spoke to a lovely CM who sincerly apologized(not even her fault) then moved us to a another room in a different location, third time was a charm.
dznyacct said:
The only problem I had was at check-in. We were moving over from PC on Easter Day, checking in at OKW after spending the day at Epcot. By the time we checked in there were no non-smoking rooms, which was a problem for us (allergic). We had to spend the first night in a smoking room (cough, cough!!) that REALLY smelled bad (the bedspread, the curtains, everything reeked!).
We have been owners at OKW since 1993. Since we are now empty nesters, we have only needed a studio the last several years. When I make my reservations I usually request specific buildings (usually the same 3), and request Non-Smoking building with a note attatched that I am allergic to cigarette smoke. Requests are not guarenteed but if it is in wriitng, Member Services does everything they can to accomodate. I only had a problem once when they gave us a handicap room, now if they tell me the room is on the first floor, I ask if it is a handicap room BEFORE I leave the desk.
Another thing we do is to make sure we check in as early in the day as possible. Even if we are going to the parks for the day, we go check in first. I think the earliest you can check in is 6am (you can check with Member Services).
Even if the room is not ready, we leave our luggage and off we go. We have our key cards, so we can call the front desk later in the day or stop back to get our room number. Less hassle, one less thing to worry about.
We love OKW. It's quiet, it's convienent, it's relaxing. We have also stayed at BWV and WL and like both of those too depending on what we are doing on a particular trip.
We've never had an unhelpful CM at OKW but I have been with other people, who have. We were checking in at the same time and they got a doozy. She was down right nasty. I haven't seen that CM around for a while and my friend who had the problem filed a complaint. Some people should be in the back stuffing mailboxes instead of dealing with the public.
If you have an unhelpful CM, I would ask for a manager.