Do Phone CMs not knw about the fridges?

[3DisneyBuggs]

I called today to get my room balance and asked to request a fridge. He told me all rooms have a fridge. I didn't say anything else but why aren"t he CMs informed?

 

[Missytara]

It depends on who you get; they are sitting in a Central Reservation Center or outside the complex and may not be totally aware of the day-to-day operations.

Some are better trained than others.

 

[Diz Crazy]

I was told today that they do not know what resorts have been affected so I can not request one. Made no sense to me!!

 

[Belleandtinker]

When I made our reservation i asked for a fridge update. He told me by my date they should be replaced but put a fridge request in mr reservation notes:

 

[hidmickey:myantidrug]

He told me by my date they should be replaced but put a fridge request in mr reservation notes:

That's the response we got when calling to request a fridge at AoA LM. Mind you, our trip is in nine days (!), so I doubt it will actually be replaced by then based on reports, but the CM was aware of the situation.

 

[jperrot1]

Just call back, tell the CM you would like them to type in a request for a refrigerator, and tell CM you understand about the problem resort-wide. You just want it added to your request section on your room request section.