Sorry, that was then, this is now. Things are much different now. My CM friends books friends and family often. They are allowed to book 5 reservations a year for F&F (unlimited if they are staying in the room). The discount starts at 40% off for F&F and then drops to 25% off when the 40% rooms are depleted. They are subjected to availability also. The CM has to make the arrangements and has to precheckin with their ID either in person or by fax before the F&F checks in, or meets them there.