theluckyrabbit
DIS Legend
- Joined
- Jul 23, 2012
- Messages
- 24,292
No word yet from Disney on how this will affect DTD restaurants and shops. Hoping we get official word soon.
Downtown Disney will receive Christmas Decorations this year, and both parks will receive Christmas decorations no matter how late into the season they open, if they open, for sure."
You are not alone. Not hardly!Oh, I hope they announce the date of the reopening soon.
Rough. Technically cancellations today are only for check-in through 9/26 but you are not alone because we’ve had sporadic reports specifically of DVC VGC being cancelled with check-ins that within a few days following the “official” cancellation date mentioned in the emailsWell, I logged into DVC today and saw our VGC reservation for 9/27 - 10/3 was cancelledNot unexpected, but I was still holding out hope. Now to figure out when to reschedule for....
Dang it -- cancelled all the way out to 10/3... 10/9 isn't looking promising. This is my frustration with DVC. DVC is cancelling further out than resorts, but not sharing any of that information with Owners. To me, this is messed up, VGC Owners should be in the loop! Super frustrating to me.Well, I logged into DVC today and saw our VGC reservation for 9/27 - 10/3 was cancelledNot unexpected, but I was still holding out hope. Now to figure out when to reschedule for....
I agree that this is a valid discussion. But without any official word from Disney about a new discount offer or any redress for those whose reservations were cancelled, any discussion here on what could/should be done would be speculation. And that belongs in the Speculation Superthread.... I am not trying to go off topic, as I think this is a valid discussion for the reopening plans for those with existing reservations...
Wow! That's awesome. I asked for my original booking price for our June trip, BEFORE the 35% discount, which would have only been a $20 a night difference, and I didn't get it.Upon rebooking for a recently cancelled September vacation, Disney extended us 20% discounts on our three room, five ticket, 10 person reservations. When I asked what promotion was being applied, the castmember simply replied that the discount was from "Disney."
Here is the sequence of events (with a lot of detail because I'm not sure what led to the discount):
I called and gave them my reservation number for a one room, 4-ticket reservation for DLH that was originally booked in October 2019 for May 2020. In December 2019, we had the early Summer promotion applied to our room. When our May 2020 trip was cancelled by Disney, they applied the 35% rebooking promotion and $50 per night resort credit for a July 2020 date. When July 2020 was cancelled, we again rebooked, this time for September 24 at the GCH, for the DLH price. My mother, an annual passholder, also booked 2 additional rooms and 1 ticket, with the same booking/discount timeline. Currently, we have only paid our initial deposit amounts.
Initially yesterday, the castmember put me on hold and came back after a conversation with guest services. She gave me two price quotes, full price at GCH and full price at DLH with the carryover of the $50 per night resort credit. At this point, I reiterated my booking timeline and confirmed with her that Disney was not honoring the 35% discount, nor the prior early-Summer 20% discount. She confirmed that no discounts were available. I told her that we would rebook for November 2020 at DLH, but I also had my mother with me who needed to rebook her two room reservations.
At this point, the castmember indicated we would essentially need to start the process over. She took my mother's reservation numbers and told us she would place us on hold while she reconnected with guest services. We were placed on hold for roughly 45-minutes, with the castmember returning to the line once for a brief check-in. When she returned to the line, she said that Disney would be applying a 20% discount to all 3 of our reservations if we rebooked at the DLH for our early November 2020 dates.
As mentioned above, when asked, the castmember did not identify a specific promotion that was being applied. The most obvious promotion would be the initial early-Summer promotion that we had applied in December 2019. The other possibilities are (1) it was because we had 3 rooms/10 people/5 passholders; or (2) it was because the process took over one hour and roughly 94% hold time listening to the Disney song loop over and over.