DLR REOPENING SUPERTHREAD (DL & DCA TBA; VGC POSTPONED; DTD OPENED 7/09/20 & BVS 11/19/20): KEEP CHECKING FIRST PAGE FOR OFFICIAL DLR UPDATES!

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theluckyrabbit

DIS Veteran
Joined
Jul 23, 2012
Update 1/21/21:
DVC has confirmed VGC cancellations through 2/11/21.
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Update 12/04/20:
DVC postpones VGC reopening:

DVC members with upcoming reservations at the VGC were sent the following email:

Dear DVC Member,

On December 3, the State of California announced new regional stay at home guidelines. As a result, we’re delaying the reopening of The Villas at Disney’s Grand Californian Hotel & Spa while we evaluate the guidance. Regrettably, your upcoming reservation has been cancelled.

We apologize for the inconvenience. As we anticipate high call volume in the days ahead, we encourage you to use the Disney Vacation Club website for general information. If you would like to book a new Disney Vacation Club Resort reservation or modify an existing reservation, you may do so through the Member Online Booking Tool.

While we know this news is disappointing, we look forward to when we can welcome you back home and make magical memories together once more.

Sincerely,

Disney Vacation Club

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Update 12/03/20:
New Expiration Date Information for Disneyland Theme Park Tickets:

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Update 11/13/2020:
Executive: Disneyland, California Adventure Expected To Remain Closed Until 2021

Link to story

ANAHEIM (CBSLA)Disney expects to keep its Anaheim theme parks closed until 2021, according to a call the company’s executives had with analysts.

Disneyland and California Adventure are expected to stay closed through “at least the end of the first fiscal quarter,” Christine McCarthy, Disney’s senior executive vice president and chief financial officer, said an earnings call Thursday. That would keep the Anaheim theme parks shuttered through at least March of 2021.

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Update 11/09/20:
WDTC has notified TAs that on site reservations have been cancelled through 12/31/20. There are no new on site reservations for 2021 at this time. VGC will reopen on 12/06/20.

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DVC members have been sent the following email:

Dear Disney Vacation Club Member,

The Hotels of the Disneyland Resort remain closed and will reopen at a later date. Due to the resort closure, your upcoming resort reservation has been automatically cancelled. Any Points used for your reservation will be returned in the manner they were used to book your stay.

Borrowed points used for your cancelled reservation will be returned to the use year they were borrowed from. For more information regarding the phased reopening and important travel information, please visit DisneyVacationClub.com.

We're very sorry for any disappointment this may cause but look forward to welcoming you and your family back home in the future.

Sincerely,

Disney Vacation Club

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Update 9/10/20:
WDTC has notified TAs that on site reservations have been cancelled through 9/26/20. Some DVC reservations have been cancelled beyond that date. New on site reservations now start at 10/01/20.

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Update 9/03/20:
WDTC has notified TAs that on site reservations have been cancelled through 9/19/20. And new on site hotel reservations now start at 10/01/20.

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Update 9/01/20
No OFFICIAL hotel cancellation emails this week, but some guests have been told that their on site/DVC reservations have been cancelled through 9/25/20. Other guests still have their September reservations in their accounts.

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Update 8/20/20:
DLR on site hotel stays cancelled through 9/12/20 (from an email sent to TAs and on site guests). WDTC not booking reservations before 9/16/20.


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Update 6/24/20:
DLR Parks and Hotels (GCH & PPH) Opening Delayed. See second paragraph below.

503979


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Update 6/24/20:
Disneyland Resort Pushes Back Reopening for Theme Parks and Hotels

Update 6/19/20:
UPDATE: Disneyland Gets Approval to Reopen Downtown Disney, Hotels in July
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Last Updated: June 24, 2020

Reopening of Downtown Disney District Set to Begin July 9
  • The Downtown Disney District will begin reopening on July 9.
  • The Hotels of the Disneyland Resort remain closed and will reopen at a later date.
  • Disneyland Park and Disney California Adventure Park remain closed and will reopen at a later date, pending state and local government approvals.
  • Upon reopening, certain parks, hotels, restaurants, attractions, experiences and other offerings will be modified or unavailable, will have limited capacity and will be subject to limited availability or even closure, and park admission and offerings are not guaranteed. View important details.
  • An inherent risk of exposure to COVID-19 exists in any public place where people are present. View important details.
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6/10/20
Disneyland Resort Proposes Plans to Begin Phased Reopening July 9, with Proposed Reopening of Theme Parks July 17

Disneyland Resort More Disneyland Resort Stories
Disneyland Resort proposes plans for phased reopening - Downtown Disney District July 9, Disneyland park and Disney California Adventure park July 17, Disney's Grand Californian Hotel & Spa and Disney's Paradise Pier Hotel July 23

Wed, June 10, 2020
Disneyland Resort Proposes Plans to Begin Phased Reopening July 9, with Proposed Reopening of Theme Parks July 17
Michael Ramirez

by Michael Ramirez, Public Relations Director, Disneyland Resort
Sixty-five years to the date after the historic opening of Disneyland park, we are planning to open our theme park gates once again on July 17, 2020, welcoming guests back to the Disneyland Resort.
Disney Parks, Experiences and Products today announced proposed plans for a phased reopening of the Disneyland Resort. Pending state and local government approvals, Disney’s Grand Californian Hotel & Spa and Disney’s Paradise Pier Hotel plan to reopen on July 23, and Disneyland park and Disney California Adventure park will plan to reopen on July 17. Additionally, Downtown Disney District will begin reopening on July 9.
Because theme park capacity will be significantly limited to comply with governmental requirements and promote physical distancing, the Disneyland Resort will manage attendance through a new theme park reservation system that will require all guests, including Annual Passholders, to obtain a reservation for park entry in advance. Theme park reservations will be subject to availability. More details about this new reservation system will be available soon. At this time, there will also be a temporary pause on new ticket sales and Annual Passport sales and renewals. Additional details will be available soon. Please check Disneyland.com for the most current information.
Once approved, the Disneyland Resort will reopen with enhanced health and safety measures. In addition, a Guest Experience Team will be available throughout the parks and Downtown Disney District to assist guests with questions regarding these new policies.
Certain experiences that draw large group gatherings – such as parades and nighttime spectaculars – will return at a later date. While character meet and greets will be temporarily unavailable, characters will be in the parks in new ways to entertain and delight guests.
Pending governmental approval, Disney’s Grand Californian Hotel & Spa, Disney’s Paradise Pier Hotel and Disney Vacation Club Villas at Disney’s Grand Californian Hotel & Spa are planned to reopen to guests and members starting on July 23. Plans to support physical distancing as well as increased cleaning measures, along with a number of other health and safety protocols, will be implemented as part of the phased reopening of the hotels and the Vacation Club.
Downtown Disney District will begin reopening on July 9 in line with the state’s reopening guidelines, with its unique variety of shopping and dining experiences, including the flagship World of Disney store. With the health of guests and Disney cast members at the forefront of planning, several operational changes will be implemented based on guidance from health authorities to promote physical distancing and cleanliness throughout the Downtown Disney District.
Additional information on enhanced health and safety measures and operational changes for reopening locations will be shared soon. These policies are under continuous review and are subject to change as the Disneyland Resort monitors conditions and receives guidance from health and government authorities.
Disneyland holds a special place in the hearts of people around the world. It was created as a place where family members of all ages could have fun together – a place to “leave today and enter the world of yesterday, tomorrow and fantasy.” Sixty-five years later it still is.
It’s time for magic – and we look forward to welcoming you back.
 
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theluckyrabbit

DIS Veteran
Joined
Jul 23, 2012
Update: 10/20/20

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[6/10/20 The Magic is Returning] Reopening 1.0

Disneyland Resort More Disneyland Resort Stories


Wed, June 10, 2020
The Magic is Returning
Josh D'Amaro

by Josh D'Amaro, Chairman, Disney Parks, Experiences and Products
With the announcement of the proposed reopening dates for the Disneyland Resort, we are one more exciting step closer to reopening all of our Disney parks and experiences around the world. Throughout the past few weeks, we have reopened Shanghai Disneyland, Disney Springs and several Disney stores, and set dates for both Walt Disney World and Disneyland Resorts, with more announcements coming soon.
We are purposefully taking baby steps during this very intentional phased approach. As one of the first major theme parks to close our operations and the last to reopen, we have been deliberate about keeping the health and safety of our cast, guests and local communities top of mind. And as we look forward to bringing our cast members back to work, and welcoming you back as cherished guests – we know it will take all of us working together responsibly to recapture the magic.
We’re fortunate to be guided by a talented team of professionals who’ve helped us implement a variety of new health and safety measures reflecting the guidance of local health and government authorities. These are designed with both the cast and guests in mind for the unique environments of each of our parks, resorts and stores.
While certain aspects of your visit may change, I assure you the quality of our storytelling, magic of our experiences and the caliber of our cast members has not. We recognize the trust that you have in the Disney brand, and we will continue to earn your trust every day.
My confidence comes in part from all of the hard work our teams have been doing behind the scenes in the past few months… as well as by the early successes we have seen at Shanghai Disneyland, the first of our theme parks to reopen. Guest satisfaction has been extremely high, and we will continue to make sure that as we bring back experiences, our attention to promoting your safety, maintaining your trust and providing unique ways for you to come together with family and friends to create new memories remains high as well.
Walt Disney once said that it takes people to make the dream a reality, and as we prepare ourselves to reopen his original park, I want you to know how eternally grateful I am for all of you who have made Disney parks, stores, hotels, cruise lines, guided tours and vacation properties part of your lives, as well as for the cast members, crew members, Imagineers, and employees who have brought them to life for the past 65 years.
I know this has been a difficult year due to the impacts of COVID-19, but I can’t help but feel a great sense of hope and optimism. And like many of you, I look forward to hearing the laughter and seeing the joy of families making memories together… and I can’t wait to see you when the magic returns to all of our parks and resorts.
Be well,
Josh
 
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theluckyrabbit

DIS Veteran
Joined
Jul 23, 2012
Update 1/21/21:
DVC has confirmed VGC cancellations through 2/11/21.
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Update 12/04/20:
DVC has postponed the VGC reopening:

DVC members with upcoming VGC reservations were sent the following email:

Dear DVC Member,

On December 3, the State of California announced new regional stay at home guidelines. As a result, we’re delaying the reopening of The Villas at Disney’s Grand Californian Hotel & Spa while we evaluate the guidance. Regrettably, your upcoming reservation has been cancelled.

We apologize for the inconvenience. As we anticipate high call volume in the days ahead, we encourage you to use the Disney Vacation Club website for general information. If you would like to book a new Disney Vacation Club Resort reservation or modify an existing reservation, you may do so through the Member Online Booking Tool.

While we know this news is disappointing, we look forward to when we can welcome you back home and make magical memories together once more.

Sincerely,

Disney Vacation Club

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Update 11/09/20:
WDTC has notified TAs that on site reservations have been cancelled through 12/31/20. There are no new on site reservations for 2021 at this time. VGC will reopen on 12/06/20.


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DVC members have been sent the following email:

Dear Disney Vacation Club Member,

The Hotels of the Disneyland Resort remain closed and will reopen at a later date. Due to the resort closure, your upcoming resort reservation has been automatically cancelled. Any Points used for your reservation will be returned in the manner they were used to book your stay.

Borrowed points used for your cancelled reservation will be returned to the use year they were borrowed from. For more information regarding the phased reopening and important travel information, please visit DisneyVacationClub.com.

We're very sorry for any disappointment this may cause but look forward to welcoming you and your family back home in the future.

Sincerely,

Disney Vacation Club
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Update 9/10/20:
WDTC has notified TAs that on site reservations have been cancelled through 9/26/20. Some DVC reservations have been cancelled beyond that date. New on site reservations now start at 10/01/20.
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Update 9/03/20:
WDTC has notified TAs that on site reservations have been cancelled through 9/19/20. And new on site reservations now start at 10/01/20.

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Update 9/01/20:
No OFFICIAL hotel cancellation emails this week, but some guests have been told that their on site/DVC reservations have been cancelled through 9/25/20. Other guests still have their September reservations in their accounts.

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Update 8/20/20:
DLR on site hotel stays cancelled through 9/12/20 (from an email sent to TAs and on site guests). WDTC not booking reservations before 9/16/20.

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6/10/20
An Update on Disney Resort Hotels from Katie Kelly, Vice President of Worldwide Safety Services

Magic Moments More Magic Moments Stories
An Update on Disney Resort Hotels from Katie Kelly

Wed, June 10, 2020
An Update on Disney Resort Hotels from Katie Kelly, Vice President of Worldwide Safety Services
Katie Kelly

by Katie Kelly, Vice President, Worldwide Safety Services at Disney Parks
Dear Guests,
As we look towards reopening our parks and resorts around the world, your wellbeing – and the wellbeing of our cast members – is one of our top priorities. In March, we began the phased reopening of Shanghai Disney Resort, and on May 20, we took another step as guests returned to shop and dine at Disney Springs at Walt Disney World Resort. Just as we’ve started making plans for our theme parks, we are also making plans for our domestic hotels and Disney Vacation Club resorts. With that in mind, we wanted to share what you can expect when you book a stay at a Disney Resort hotel.*
As Disney’s Chief Medical Officer Dr. Pamela Hymel shared in her previous update, our health and safety team has taken a close look at the experiences at our hotels, from resort and room cleaning to check-in, dining and entertainment, so you can have a magical visit with peace of mind. During your stay, you’ll find updates and enhancements made with health and safety in mind, in line with the guidance of health and government authorities.
At the Resort
Staying with confidence starts at check-in, with options to use Online Check-in service at select locations and meet your Bell Services Cast Member and luggage at your room with redesigned bell services.
Throughout Disney Resort hotels, we’re increasing cleaning in high-traffic areas such as elevators and escalators, handrails, benches, tables, handles, restrooms, and more. We’ve also expanded the number of hand sanitizer locations across the property.
At our restaurants, lobbies, pools, fitness centers, and other public areas, we’re looking at adjusting services to enable preventive measures and physical distancing, including reducing capacity where appropriate and implementing enhanced cleaning measures.
We’re using technology to aid us in these efforts, with limited-contact services in place at our shopping and dining locations, with Mobile Order, cashless options and Magic Bands.**
In Your Room
Before arrival, every room will be given an enhanced cleaning. During your stay, a light cleaning service (including removal of trash and replenishment of towels and amenities) will be offered every other day.***
Our housekeeping cast members will receive training on increased cleaning measures throughout the resort hotel and for each guest room, including updated practices for cleaning tools and managing in-room amenities, linens, luggage, and more.

Of course, we all have an important role to play in promoting health and safety. We are asking our guests to help, by washing your hands frequently with soap and water; following physical distancing and other guidelines when you visit; and rescheduling your visit if you or a member of your party feel ill or are subject to quarantine or other travel restrictions.
We’ll share more information about the health and safety measures at Disney Resort hotels with you ahead of your visit – and continue to monitor the situation and make adjustments as appropriate.
While our new experience may be a little different from the last time you stayed with us, a magical and memorable visit awaits you at our Disney Resort hotels. We’re looking forward to welcoming you – see you real soon!
Katie Kelly
Vice President of Worldwide Safety Services
Disney Parks, Experiences, and Products

*Domestic owned-and-operated Disney Resort hotels only.
**Available at Walt Disney World Resort only.
***Disney Vacation Club members will receive their traditional housekeeping service.
 
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theluckyrabbit

DIS Veteran
Joined
Jul 23, 2012
UPDATE 1/14/21:


Disney's new webpage with information on ending the current AP program and information on refunds: https://disneyland.disney.go.com/annual-passholder-refund-information/

For help with AP Refund questions: http://instagr.am/p/CKIi3joh8Cv/

AP "Sunsetting" FAQs: http://instagr.am/p/CKFzrNrBM_q/

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Update 11/11/20:
We have a report in the Flex Pass Superthead of a requested AP refund being posted. If you requested an AP refund, start checking your credit card statement to see if your refund is there. (ETA 1/09/21: Please see this thread for more AP refund information: AP Partial Refund Question and Answers...?)

APs who requested and have received refunds have been sent the following email:

Dear Valued Annual Passholder,
Thank you for your patience as we work through this unprecedented time. Your request for a refund in lieu of extension of your Annual Passport expiration date has been processed, and we will issue a refund based on the number of access days that would have been available to you from March 14, 2020, the date that the Disneyland® Resort Theme Parks were completely closed, through your current Passport expiration date. If you had any add-on entitlements attached to your Passport – such as parking – applicable refunds for these entitlements will be included in the refund amount.
The refund has been processed by Disney but it can take approximately 7 to 10 business days to receive. This timeframe may vary from one financial institution to another. Please note that we will issue the refund to the original form of payment for the purchaser of the Passport.
If you have any questions, please contact Annual Passholder Member Services at (714) 781-7277. We do anticipate a heavy call volume and appreciate your patience as we answer all inquiries.
Thank you for being an important member of our Disneyland Resort Community.
Disneyland Resort Annual Passport Team


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Update 10/22/20:
Email sent to Annual Passholders:
DISNEYLAND Resort Passholder
Dear Valued Annual Passholder,

You may have seen that theme park reopening guidelines were released by the State of California and that parks like Disneyland® Resort were placed in the most restrictive tier. Despite our proven ability to operate with responsible health and safety protocols in place for our Cast Members and Guests, this news from the governor’s office means that our theme parks will not be reopening as soon as we had hoped.

After an already incredibly difficult month for the Disneyland Resort, we are heartbroken and disappointed, and understand you may feel the same. We want to thank you immensely for your patience since our closure and let you know that we continue to think about you as our valued Annual Passholders.

While we work to understand the implications of this and determine what it means for our Annual Passport program, we know that you have many questions and given the latest guidance from the state, we will have more to share with you on the future of our AP Program soon. We also want you to know that the efforts to reopen Disneyland Resort will continue as we work to seek solutions to bring our Cast back to work, get our local economy moving and share the magic and joy of our theme parks once again.

We thank you for your patience with us during this incredibly challenging time and for being important members of our Disneyland Resort community. We will be in touch with you as soon as we can to share more details. If you have any questions, please contact Annual Passholder Member Services at (714) 781-PASS (7277).

Disneyland Resort Annual Passport Team​
©Disney​

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Update 9/21/20:
If you are on the monthly payment plan and are being told over the phone that you can no longer choose either the extension or the partial refund, see posts #769 & #774 on page 39 of this superthread for help.
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Basic Summary of What We Know About AP Options as of 9/17/20:
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AP Update 7/07/20:

Email sent to APs:

Disneyland Resort Passholder

Dear Valued Passholder,

From all of us at the Disneyland Resort, thank you for your continued patience and understanding during this unprecedented time. We cannot wait to welcome you back.

As you may have heard, the state of California recently indicated that it will not issue theme park reopening guidelines until sometime after July 4. Given the time required for us to recall thousands of cast members and restart our business, we had no choice but to delay the reopening of our theme parks until we receive state and local government approvals. Unfortunately, we do not have a new reopening date to share at this time.

With this, details about the new theme park reservation system and updates on Annual Passholder program options have also been delayed. We recognize you may have questions, and we will provide you with this information as soon we can.

Despite these delays, we are still very excited to welcome you back to the Downtown Disney District on July 9! The reopening will feature many favorite shopping and dining experiences, including the flagship World of Disney store. We can’t wait to see you there!

We truly appreciate you as a passholder, and we look forward to welcoming you home to make some magic again real soon.

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AP Update 6/18/20:

Email sent to APs:
Dear Valued Annual Passholder,

Recently, we shared some big news about the Disneyland®Resort, including proposed plans to welcome guests back to the theme parks as part of a phased reopening planned to begin on July 9, pending state and local government approvals.

As we reopen, our theme park capacity will be significantly limited to comply with governmental requirements.

To foster recommended physical distancing during this unprecedented time, we will soon be introducing a new theme park reservation system and requiring our guests including all Annual Passholders to make advance reservations for their park visits. Additional information will be provided soon with details of what the new reservation system will mean for Passholders and updates on upcoming Annual Passholder program options.

As a reminder, Annual Passport sales for the Disneyland®Resort have been put on a temporary pause and will not be available for purchase, renewals, or upgrades at this time.

We truly value the role our Passholders play in making the Disneyland® Resort experience so magical and we look forward to welcoming you back. We recognize that you may have many questions and there will be additional information to come soon. Thank you for your patience as we continue to work through the changes required to reopen our theme parks.

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6/10/20

HT: @hiroMYhero:

Ticket and AP sales, renewals too, suspended:

 
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theluckyrabbit

DIS Veteran
Joined
Jul 23, 2012
Please note reopening dates (Updated 6/24/20):
DL & DCA TBA
DTD 7/09/20 (beginning of reopening)
PPH & GCH TBA

DLH TBA (rumored 10/01/20)


Last Updated: June 24, 2020

It’s Time for Magic – Disneyland Resort Is Reopening!

A phased reopening of a reimagined Disneyland Resort will begin on July 9, 2020. Learn what you can expect during your next visit—and be sure to check back here as information is updated often.
Last Updated: June 24, 2020


We Welcome You Back to the Disneyland Resort

The Downtown Disney District will begin reopening on July 9. Learn what you can expect during your next visit.
The Hotels of the Disneyland Resort remain closed and will reopen at a later date.
Disneyland Park and Disney California Adventure Park remain closed and will reopen at a later date, pending state and local government approvals.
Enhanced Health and Safety Measures

We recognize that the COVID-19 situation is constantly evolving, which is why our reopening approach is deliberately fluid and phased, and there are many factors that are helping us determine the timing of when various aspects of our business will reopen in a responsible way. In addition to following existing state and local guidelines, which continue to evolve, we currently are working with our unions to responsibly and thoughtfully implement new health and safety measures for Cast Members. These enhanced health and safety measures include:
  • Enhanced Protective Measures: We will require mandatory face coverings for both Cast Members and Guests, with the addition of hand-washing stations and physical barriers, where appropriate.
  • Physical Distancing: We will reduce theme park capacity to enable physical distancing and add appropriate signs to help Guests move responsibly throughout the property.
  • Temperature Checks: All Guests will undergo temperature screenings prior to entering the Downtown Disney District or the theme parks; in addition, health screenings and temperature checks will be required daily for Cast Members.
  • Limited-Contact Enhancements: We are recommending cashless transactions and we will reduce Cast Member and Guest interactions with helpful technology, including the expansion of Mobile Order in our Disneyland app, Apple Pay and more.
  • Enhanced Cleaning and Sanitation: We will build upon our existing standards of cleaning with heightened protocols.
While it may be a bit different from the last time you visited, we’ve come up with new ways to create magical moments together—and memories to treasure forever.
Reopening with a New Park Reservation System
The Disneyland Resort will reopen with some important updates to promote physical distancing, including:
  • Park Reservations: Because theme park capacity will be significantly limited to comply with governmental requirements and promote physical distancing, we will manage attendance through a new theme park reservation system that will require all Guests, including Annual Passholders, to obtain a reservation for park entry in advance. Theme park reservations will be subject to availability. More details about this new reservation system will be available soon.
  • New Ticket Sales: At this time, we are also temporarily pausing new ticket sales and Annual Passport sales and renewals. Additional details will be provided soon.
The Hotels of the Disneyland Resort remain closed and will reopen at a later date.
Disneyland Park and Disney California Adventure Park remain closed and will reopen at a later date, pending state and local government approvals.
Upon reopening, certain theme parks, hotels, restaurants and other locations may be limited in capacity and subject to restricted availability or even closure based on guidance from health experts and government officials. Furthermore, certain attractions, experiences, services and amenities will be modified, have limited availability or remain closed. Park admission and offerings are not guaranteed. We will provide more information as it becomes available. We reserve the right to cancel any reservations, admission media or purchases and provide applicable refunds. Please also see our policies regarding cancellations by Guests.
Additionally, select attractions and certain experiences that draw large group gatherings—such as parades and nighttime spectaculars—will return at a later date. While character meet-and-greets will be temporarily unavailable, Characters will be in our parks in new ways to entertain and delight our Guests. The Disneyland Resort will also have capacity measures in place, as well as limitations on parking and operating hours.
Given this unprecedented situation, we appreciate everyone’s patience and understanding as we navigate through this process as responsibly as we can. Additional measures and procedures will be announced closer to the opening date.
Learn about other reopening-related updates.
covid-warning-icon-35x35.png
COVID-19 Warning


We have taken enhanced health and safety measures—for you, our other Guests and Cast Members—and we ask that you follow all posted instructions while visiting the Disneyland Resort.
However, an inherent risk of exposure to COVID-19 currently exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and Guests with underlying medical conditions are especially vulnerable.
By visiting the Disneyland Resort, you voluntarily assume all risks related to exposure to COVID-19.
 
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theluckyrabbit

DIS Veteran
Joined
Jul 23, 2012
UPDATE 10/07/20:
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UPDATE 7/27/20: New Mask/Face Coverings Guidelines
Face Coverings

All Guests ages 2 and older are required to bring and wear face coverings when visiting the Downtown Disney District.

All face coverings should:
  • Fully cover an individual’s nose and mouth and allow the Guest to remain hands-free
  • Fit snugly but comfortably against the side of the face
  • Be secured with ties or ear loops
  • Be made of breathable material, either disposable or reusable
At this time, neck gaiters, open-chin triangle bandanas, and face coverings containing valves, mesh material or holes of any kind are not acceptable face coverings.
Guests may remove their face covering while actively eating or drinking outside, stationary and maintaining appropriate physical distancing from others.

Costume masks are not considered appropriate and are prohibited from being worn, in alignment with our existing rules.
The use of face coverings is not a substitute for physical distancing.

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UPDATE 7/07/20:

Disney Parks, Experiences and Products: Disney Parks Commitment to Health & Safety Measures

Tue, July 7, 2020 Disney Parks Commitment to Health & Safety Measures
Dr. Pamela Hymel

by Dr. Pamela Hymel, Disney Parks Chief Medical Officer
As we continue the phased reopenings of our parks and resorts across the world, promoting health and safety for our guests, cast members, and the larger community is a responsibility we take very seriously.
On Saturday, we will continue the phased reopening of Walt Disney World Resort, marking the first of our domestic theme parks to welcome guests back to the magic. While we await California guidelines for reopening Disneyland Resort, and will adjust as necessary, we wanted to share more information on our approach to health and safety in the Disneyland and Walt Disney World theme parks.
We remain deeply committed to focusing on your well-being when you visit or work at Walt Disney World and Disneyland Resorts. From increased cleaning and disinfecting across our parks and resorts, to updated health and safety policies, we have reimagined the Disney experience so we can all enjoy the magic responsibly. We implemented our health and safety measures after considering the guidance of government and local health authorities, including the Centers for Disease Control and Prevention (CDC), in addition to the U.S. Travel Association and Disney’s team of health experts.
Together, we are a Disney family, and while COVID-19, and the risk of contracting it, is present in public places, there are many important ways that we can all help promote each other’s safety. As we implement our guidelines at our parks and resorts, we want to thank our guests and cast members for all they do to care for one another by doing their part.
1. Health & Wellness
At Disney, our approach emphasizes a combination of measures to help reduce risk in the carefully managed environment of our parks and resorts.
  • Limited and carefully managed attendance: All guests will be required to make advanced ticket purchases and reservations.
  • Reduced capacity and physical distancing: We’re reducing capacity by letting fewer people enter our parks and are adjusting experiences to allow for physical distancing, a key measure reinforced by the CDC. This includes physical distancing in dining experiences, attractions, queues and other locations. Additionally, physical barriers have been installed in areas where physical distancing may be difficult to maintain, like cash registers.
  • Temperature checks: Quick temperature checks are required for all guests at entry to our theme parks.
  • Face coverings: We will be requiring both cast members and guests ages two and older to wear a face covering – unless swimming or when eating or drinking – and enforcing this policy across our parks and resorts.
  • Handwashing and hand sanitizer: We have increased the number of hand sanitizer locations and handwashing stations throughout our parks and resorts.
  • First Aid locations: Our first aid locations are staffed by experienced nursing staff and have updated their protocols for responding to symptoms of illness.
2. Cleaning & Disinfecting
We’ve updated our already high standards for cleanliness across our parks and resorts, with a special emphasis on areas such as attractions, queues, dining, lobbies, transportation and other common spaces.
  • Increased cleaning & disinfecting: We’re increasing the frequency of cleaning, especially for frequently-touched surfaces and high-traffic areas. Following park close, each park will receive an enhanced cleaning before guests arrive the next day.
  • New procedures for resort stays: In addition to increasing cleaning in areas such as elevators and escalators, handrails, tables, handles, and restrooms, we’ve updated our procedures for guest rooms at our owned-and-operated Walt Disney World hotels. Before arrival, every room will be given an enhanced cleaning and a light cleaning service (including removal of trash and replenishment of towels and amenities) will be offered every other day during the stay.
3. Technology Solutions
We are tapping into Disney innovation to help promote health and safety for our guests and cast members.
  • Disney apps: With the My Disney Experience and Disneyland apps our guests already know and love, guests can view hand sanitizer locations, explore digital menus, and more.
  • Limited-contact options: From Mobile Order and cashless payments, to Walt Disney World’s MagicBands and online check-in at select locations, we’re offering technology solutions that can make it easier for our guests to minimize contact and maintain physical distancing.
4. Cast Member Training & Workplace Safety
Safety starts with our cast, and we’ve adopted a number of new policies and practices for cast members at work.
  • Training: Cast members are receiving additional training on both new measures and the continued importance of personal health and hygiene, such as handwashing and of course, staying home when ill. For some, this includes training on how to help everyone who visits to follow new health and safety measures, including wearing a face covering and maintaining physical distancing.
  • Workplace health and safety: We’ve increased the frequency of cleaning in work areas, adjusted our work practices to promote physical distancing, and introduced new protocols for temperature checks and face coverings.
  • Health screenings: Cast members will self-screen for temperature and symptoms of illness before each shift and will stay home if they are not feeling well.
5. Working Together
Because each of us shares a responsibility for the health of our community, we’re making resources available to make guests aware of our new policies, so they too can do their part.
  • Guest communication: We’re proactively sharing information with guests about what to expect ahead of their visit to support their planning. In our parks and resorts, we have added signage about personal health and hygiene measures, physical distancing, and more.
  • Following our guidelines: A special group of cast members will also be present in the parks to explain our new procedures, answer questions guests may have, and encourage everyone to follow these measures to promote the well-being of us all.
  • “Together We Can Make Today Incredible” campaign: In June, we introduced “Together We Can Make Today Incredible,” a health and safety campaign that spotlights healthy behaviors featuring fan-favorite characters from the Incredibles animated movies. The campaign emphasizes that everyone has an important role to play in health and safety while engaging guests in a uniquely Disney way.
We’re looking forward to upholding this plan each day, and to the return of our guests and cast members to our parks and resorts.
If you have additional questions about a specific experience, we hope that you’ll explore the resources below:
When you’re ready to join us at your favorite Disney destinations, we’re excited to welcome you back. Until then, be well – see you soon!
signature of Dr. Pamela Hymel

Dr. Pamela Hymel
Chief Medical Officer
Disney Parks, Experiences and Products


*****************************************************************************************************************************
Update 6/18/20

More Vacation Planning Stories

An update from Dr. Pam Hymel

Thu, June 18, 2020
Reopening Disney Parks – Our Continued Focus on Health and Safety
Dr. Pamela Hymel

by Dr. Pamela Hymel, Disney Parks Chief Medical Officer
An Update on Disney Parks from Chief Medical Officer Dr. Pamela Hymel
Dear Guests,
As we continue with the phased reopening of Disney locations around the world, I wanted to update you on our plans and the principles that guide us as we welcome guests back to the magic.
Josh D’Amaro, our Chairman of Disney Parks, Experiences and Products, said it best when he spoke about the trust you have in the Disney brand. As we prepare for the reopening of our destinations, this is a responsibility we take very seriously. We know what a privilege it is to continue to earn your trust every day.
Our domestic theme parks were among the first to close earlier this year and they will be among the last to reopen when guests return in July in California, pending state and local government approvals, and in Florida. Disney parks have always been places for families to gather, to celebrate important moments in their lives, and to make memories that will last a lifetime. This legacy of integrity, care, and community is what guides us as we prepare for the return of our cast members and guests.
What to Expect at Walt Disney World Resort and Disneyland Resort
We’re taking a multi-pronged approach to our reopening, after considering the guidance of various governmental authorities and health agencies, including the Centers for Disease Control and Prevention (CDC), and recommendations from our team of health and safety experts. We’re also actively working with industry groups and research universities to discuss best practices.
At both parks, this includes reducing capacity; temperature checks for guests prior to entering our theme parks; increasing cleaning and disinfecting, especially in high-traffic areas; adjusting experiences to accommodate physical distancing; requiring face coverings for guests 2 and older; and empowering our guests with options like contactless payments and easy access to handwashing and hand sanitizer locations.
Our deliberate and phased approach at Walt Disney World Resort and Disneyland Resort emphasizes multiple layers of health and safety measures. And as always, our cast members are at the center of our approach. We’ve already adopted a number of important guidelines for cast members at work at the Walt Disney World Resort, such as increasing the frequency of cleaning in work areas, adjusting our work practices to promote physical distancing, requiring temperature checks and wearing face coverings. We are also working with our unions to responsibly and thoughtfully implement these health and safety guidelines at the Disneyland Resort. As reopening approaches, we’re providing our cast with additional training on both new measures and the continued importance of personal health best practices, such as handwashing, covering coughs and of course, staying home when ill.
Promote Safety Together
Many of the actions we all take in our daily lives to help reduce the risk of spread of COVID-19 are designed to help protect not only ourselves, but others as well. For example, I wear a face covering in public spaces because it may help protect you, and in turn, you wear a face covering because it may help protect me.
When you wear a face covering during your visit, wash your hands frequently with soap and water, or even make the important decision to reschedule to another day if you’re not feeling well, you help make the experience safer for everyone.
This shared responsibility is an important strategy to help reduce the risk of infection. And so, when you join us for the first time after reopening, you will find not only enhanced health and safety measures, but also a special group of cast members that are trained to share information about our new policies. They will be available to explain our new procedures, answer questions guests may have, and encourage everyone to follow these measures so we can all have a safer visit to the parks.
We hope you’ll also be interested in our new Incredibles-themed health and safety campaign . This campaign spotlights healthy behaviors that can help everyone have a magical experience, featuring beloved characters from the Incredibles animated movies.
The Magic Returns
We are looking forward to celebrating the return of Walt Disney World Resort and Disneyland Resort with our cast members, our guests and our communities next month.
As exciting as this moment is for all of us, we are still in the early days of our phased approach. We will continue to monitor the situation and make adjustments based on the guidance of local government and health authorities. And in the coming weeks, we will share additional details about the policies and procedures that our guests can expect when we reopen our domestic theme parks.
We will do some things differently when we return, but what has not changed is the special Disney magic that awaits you at each of our destinations around the world.
On behalf of the entire Disney family, be well and take care. We can’t wait to welcome you back very soon!
Dr. Pamela Hymel
Chief Medical Officer
Disney Parks, Experiences and Products
 
Last edited:

theluckyrabbit

DIS Veteran
Joined
Jul 23, 2012
Update 12/04/20:
New Regional Safer At Home Regulation for the State of CA (which does affect L.A. County and OC):


************************************************************************************************************************************
Update 11/27/20:
New Safer at Home regulations for Los Angeles County from 11/30/20 through 12/20/20:
(Note that this does not affect Orange County, CA.)




*************************************************************************************************************************************
Update 11/23/20:

ATTENTION ALL PASSENGERS ARRIVING INTO LOS ANGELES
To help stop the spread of COVID-19, Los Angeles is requiring all travelers entering the city from another state or country to fill out an online form, acknowledging that they have read and understood California’s travel advisory, which states that “Persons arriving in California from other states or countries, including returning California residents, should practice self-quarantine for 14 days after arrival.”

Travelers over the age of 16 must submit this form online prior to or upon arrival at Los Angeles International Airport, Van Nuys Airport, or Union Station. The form can be found at travel.lacity.org. Failure to submit the form is punishable by a fine of up to $500.

Persons arriving in California from other states or countries, including returning California residents, should practice self-quarantine for 14 days after arrival. These persons should limit their interactions to their immediate household. This recommendation does not apply to individuals who cross state or country borders for essential travel which includes work and study, critical infrastructure support, economic services and supply chains, health, immediate medical care, and safety and security.

***************************************************************************************************************************************
Update 11/19/20:

****************************************************************************************************************************************
Update 11/16/20:
Note: The following guidance supersedes face coverings guidance released on June 18, 2020. This updated guidance mandates that a face covering is required at all times when outside of the home, with some exceptions.




***************************************************************************************************************************************
Update 6/18/20
From the State of CA:

https://www.cdph.ca.gov/Programs/CID/DCDC/CDPH%20Document%20Library/COVID-19/Guidance-for-Face-Coverings_06-18-2020.pdf

People in California must wear face coverings when they are in the high-risk situations listed below:
  • Inside of, or in line to enter, any indoor public space; 1
  • Obtaining services from the healthcare sector in settings including, but not limited to, a hospital, pharmacy, medical clinic, laboratory, physician or dental office, veterinary clinic, or blood bank;2
  • Waiting for or riding on public transportation or paratransit or while in a taxi, private car service, or ride-sharing vehicle;
  • Engaged in work, whether at the workplace or performing work off-site, when:
    • Interacting in-person with any member of the public;
    • Working in any space visited by members of the public, regardless of whether anyone from the public is present at the time;
***********************************************************************************************************
6/18/20

Californians must wear face masks in public under coronavirus order issued by Newsom
 
Last edited:
  • theluckyrabbit

    DIS Veteran
    Joined
    Jul 23, 2012
    More Information and Recent Updates on DTD Can Be Found Here: Get Excited: Downtown Disney Has Now Reopened Superthread!
    *********************************************************************************************************************************
    Update 12/05/20:
    Changes to DTD/BVS starting 12/07/20 according to the new CA Regional Stay At Home Order:

    *********************************************************************************************************************************
    Update 11/25/20:
    New Hours for DTD: 11/27/20 - 12/30/20 9 am - 9 pm. 12/24 & NYE 9 am - 8 pm.


    ********************************************************************************************************************************
    Update 11/19/20:

    ********************************************************************************************************************************
    Update 10/23/20:

    *********************************************************************************************************************************
    Update 8/01/20: New Weekend Hours for DTD

    ********************************************************************************************************************************
    Update 7/27/20: (See Section on Face Coverings)

    Downtown Disney District: Know Before You Go

    A phased reopening of the Downtown Disney District has begun. Learn what you can expect during your next visit—and be sure to check back here as information is updated often.
    Learn About Our Other Updated Experiences.

    Welcoming You Back to the Downtown Disney District


    A variety of shopping and dining experiences has begun to reopen at the Downtown Disney District, including the World of Disney store.
    We have implemented new health and safety measures based on guidance from health authorities, such as the Centers for Disease Control and Prevention (CDC), and appropriate government agencies.
    For Cast Members, Operating Participant employees and Guests, there are 6 key things to expect when visiting the Downtown Disney District:
    • Parking at the Simba Lot only and clearly defined entrances to the Downtown Disney District
    • Temperature screenings prior to entry
    • Face coverings are required for Guests ages 2 and older
    • Physical distancing measures, including physically-distanced queues and seating, and physical barriers at select locations
    • Temporary operations modifications, including reduced hours at select locations and the suspension of entertainment offerings and high-touch interactive areas
    • An increased focus on cleaning and sanitation, including the addition of hand-washing stations and hand sanitizers in key areas
    Since many of these measures are new, and may evolve, we want to be sure Guests, Cast Members and Operating Participant employees are aware of all these changes before they arrive.

    covid-warning-icon-35x35.png
    COVID-19 Warning


    We have taken enhanced health and safety measures—for you, our other Guests and Cast Members—and we ask that you follow all posted instructions while visiting the Disneyland Resort.
    However, an inherent risk of exposure to COVID-19 currently exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and Guests with underlying medical conditions are especially vulnerable.
    By visiting the Disneyland Resort, you voluntarily assume all risks related to exposure to COVID-19.

    Guest Parking and Entrances

    During this initial reopening phase, Guests will be instructed to self-park in the Simba Parking Lot and make their way to the Downtown Disney District entrance adjacent to the Disneyland Hotel, near Earl of Sandwich. All other Guest parking locations are closed. Parking at the Simba Parking Lot is complimentary; however, this offering is temporary.
    Rideshare drop-offs are at the Harbor Boulevard Guest drop-off and pick-up location, or at the Downtown Disney District Guest drop-off and pick-up location on Downtown Drive.

    Temperature and Security Screenings

    All Guests are required to undergo temperature screenings prior to entering the Downtown Disney District.
    • Guest Screenings: During this initial reopening period, Guests will undergo temperature screenings in front of the designated Downtown Disney District security screening location. Based on guidance from health authorities, anyone displaying a temperature of 100.4 F or above will be directed to an additional location for rescreening. A Guest with a temperature of 100.4 F or above—in addition to everyone in the Guest’s traveling party—will not be allowed entry.
    • Employee Screenings: Cast Members and Operating Participant employees are required to complete a health screening and temperature check prior to coming to work.

    Enhanced Cleanliness Procedures

    We’ve increased cleaning procedures in high-traffic areas such as handrails, benches, tables, handles, restrooms and more. Additionally, the Downtown Disney District has reopened with hand sanitizer and hand-washing locations, and Guests are highly encouraged to use these while visiting. These locations are in addition to our existing Downtown Disney District restroom facilities.

    Face Coverings

    All Guests ages 2 and older are required to bring and wear face coverings when visiting the Downtown Disney District.

    All face coverings should:

    • Fully cover an individual’s nose and mouth and allow the Guest to remain hands-free
    • Fit snugly but comfortably against the side of the face
    • Be secured with ties or ear loops
    • Be made of breathable material, either disposable or reusable
    At this time, neck gaiters, open-chin triangle bandanas, and face coverings containing valves, mesh material or holes of any kind are not acceptable face coverings.
    Guests may remove their face covering while actively eating or drinking outside, stationary and maintaining appropriate physical distancing from others.

    Costume masks are not considered appropriate and are prohibited from being worn, in alignment with our existing rules.
    The use of face coverings is not a substitute for physical distancing.

    Operational Changes for Physical Distancing


    Managing the number of Guests visiting the Downtown Disney District has been a major consideration as we implement physical distancing guidelines based on guidance from health authorities and government officials. One of the ways to do that is to limit the number of Guests and Cast Members at any given time for each location.
    • Signage: Directional signage has been installed to assist Guests to maintain physical distancing as they move throughout the property. Additionally, ground markings will help promote proper physical distancing when queuing is needed at a location.
    Following guidance from health authorities and government agencies regarding enhanced screening procedures and prevention measures, we have made some temporary adjustments that include limited-contact Guest Services to promote physical distancing and cleanliness.
    • Physical Barriers: Physical barriers have been added in select places where it is difficult to maintain strict physical distancing guidelines. These may be visible in areas around cash registers, for example, to help ensure proper distances between people.
    • Cashless Transactions: At this time, it is recommended that Guests use cashless payment options while visiting the Downtown Disney District, including debit cards, credit cards, Disney gift cards, etc. Guests can also use contactless payment options, such as mobile wallets, or purchase a Disney Gift Card at the World of Disney store and select merchandise locations for use at Disney-owned and ‑operated merchandise locations.

    Dining at the Downtown Disney District

    Dining locations at the Downtown Disney District have begun to reopen in a way that incorporates our enhanced health and safety measures, including physical distancing, the use of appropriate face coverings by Operating Participant employees, Cast Members and Guests, increased cleaning procedures and limited-contact Guest services. Additionally, at this time, following state and county guidelines, no indoor seating will be permitted; all seating is outdoor patio only.
    To promote physical distancing and touchless transactions, a number of changes have been made to our dining locations, including:
    • Increased outdoor patio-style seating
    • Parties seated at tables 6 feet apart
    • Digital or single-use menus available at many locations
    Reservations
    For some table service restaurants, Guests can make advance dining reservations by booking online. Some dining locations may also use their own reservation system or virtual waitlist. Please check with each individual location to confirm their reservation process. Keep in mind, upon your arrival, all members of your party must be present before seating, and hosts must bring your entire party to the table at one time.

    Updated Shopping Experiences

    In merchandise locations throughout the Downtown Disney District, while Guests will continue to discover favorite Disney items and unique products for the entire family, some modifications to the shopping experience have been established to help us manage capacity and foster physical distancing.
    • Mobile Wait List: At some retail locations, including the World of Disney store and Marceline’s Confectionery, we may at times use a mobile wait list system to manage the number of Guests shopping when the location and/or queue are at capacity. Guests can choose to provide their name and mobile number to receive a text message when they are able to return. Data and message rates and other restrictions may apply.
    • New Product Launches: Guests can still find new merchandise at the Downtown Disney District. However, monthly program releases and limited-edition merchandise at Disney-owned and -operated retail locations are not available for in-person purchase until further notice. Guests are invited to visit our Merchandise Events page for more information on future buying opportunities—and to learn how to take advantage of our new shopping platform, where Guests can purchase limited-edition merchandise online, subject to availability, while supplies last.
    • Dressing Rooms: For the time being, dressing rooms are not available for use.
    • Returns: Upon the reopening of merchandise locations, eligible returns and exchanges will be accepted at the World of Disney store, as well as the other Disney-owned and -operated locations in the Downtown Disney District, subject to the returns and exchange policy.

    What’s Open at the Downtown Disney District

    The following shopping and dining locations are open at the Downtown Disney District. Additional locations may reopen, but are not currently listed. Please contact the shop or restaurant you'd like to visit for more information—including hours of operation.

    Download the Official Disneyland App

    Make the most of your visit with the official Disneyland App! We strongly recommend that you have the latest version of the app on your mobile device before you visit, with location services and notifications enabled.
    Helpful features include:
    • Details You Need: As the Downtown Disney District continues its phased reopening, stay up-to-date with the latest information as it becomes available—including the newest on shopping, dining, hours of operation, accessibility information and more.
    • Exploring Made Easy: Find what you’re looking for quickly with GPS-enabled maps that show your location and the restaurants, shops and more near you.
    • Make Dining Reservations: Reserve a table at select restaurants directly from the app before your next visit. If your plans change, cancel them easily.
    Additionally, while at select restaurants, use your mobile device to easily scan a code to access the digital menu.
    If you haven’t already, be sure to download the official Disneyland app today!

    Available for iPhone®, iPad® and smartphones for Android™. Message, data and roaming rates may apply. Availability subject to handset limitations and features may vary by handset or service provider. Coverage and app stores not available everywhere. If you’re under 18, get your parents’ permission first. Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google LLC.

    About These Measures

    As part of these efforts, Guests may see other changes to our retail and dining offerings, as well as other experiences. Though it will be a bit different from the last time you visited, these new measures are designed to continue to offer a magical Disney experience.
    To help guide you through these new measures, we will have Cast Members from our Guest Experience Team walking throughout the Downtown Disney District to help explain our new health and safety measures and answer any questions you may have. They, along with other Downtown Disney District Cast Members, will also be on hand to encourage everyone to follow these measures for the health and safety of us all.
    We understand that these times are challenging, and we appreciate everyone’s patience and understanding as we navigate through this reopening process. Together, we can find new ways to have fun while being diligent to maintain proper physical distancing.

    **********************************************************************************************************************************
    Update 7/24/20:
    Downtown Disney District: Know Before You Go

    A phased reopening of the Downtown Disney District has begun. Learn what you can expect during your next visit—and be sure to check back here as information is updated often.

    Learn About Our Other Updated Experiences.

    Welcoming You Back to the Downtown Disney District


    A variety of shopping and dining experiences has begun to reopen at the Downtown Disney District, including the World of Disney store.
    We have implemented new health and safety measures based on guidance from health authorities, such as the Centers for Disease Control and Prevention (CDC), and appropriate government agencies.
    For Cast Members, Operating Participant employees and Guests, there are 6 key things to expect when visiting the Downtown Disney District:
    • Parking at the Simba Lot only and clearly defined entrances to the Downtown Disney District
    • Temperature screenings prior to entry
    • Face coverings are required for Guests ages 2 and older
    • Physical distancing measures, including physically-distanced queues and seating, and physical barriers at select locations
    • Temporary operations modifications, including reduced hours at select locations and the suspension of entertainment offerings and high-touch interactive areas
    • An increased focus on cleaning and sanitation, including the addition of hand-washing stations and hand sanitizers in key areas
    Since many of these measures are new, and may evolve, we want to be sure Guests, Cast Members and Operating Participant employees are aware of all these changes before they arrive.

    covid-warning-icon-35x35.png
    COVID-19 Warning


    We have taken enhanced health and safety measures—for you, our other Guests and Cast Members—and we ask that you follow all posted instructions while visiting the Disneyland Resort.
    However, an inherent risk of exposure to COVID-19 currently exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and Guests with underlying medical conditions are especially vulnerable.
    By visiting the Disneyland Resort, you voluntarily assume all risks related to exposure to COVID-19.

    Guest Parking and Entrances

    During this initial reopening phase, Guests will be instructed to self-park in the Simba Parking Lot and make their way to the Downtown Disney District entrance adjacent to the Disneyland Hotel, near Earl of Sandwich. All other Guest parking locations are closed. Parking at the Simba Parking Lot is complimentary; however, this offering is temporary.
    Rideshare drop-offs are at the Harbor Boulevard Guest drop-off and pick-up location, or at the Downtown Disney District Guest drop-off and pick-up location on Downtown Drive.

    Temperature and Security Screenings

    All Guests are required to undergo temperature screenings prior to entering the Downtown Disney District.
    • Guest Screenings: During this initial reopening period, Guests will undergo temperature screenings in front of the designated Downtown Disney District security screening location. Based on guidance from health authorities, anyone displaying a temperature of 100.4 F or above will be directed to an additional location for rescreening. A Guest with a temperature of 100.4 F or above—in addition to everyone in the Guest’s traveling party—will not be allowed entry.
    • Employee Screenings: Cast Members and Operating Participant employees are required to complete a health screening and temperature check prior to coming to work.

    Enhanced Cleanliness Procedures

    We’ve increased cleaning procedures in high-traffic areas such as handrails, benches, tables, handles, restrooms and more. Additionally, the Downtown Disney District has reopened with hand sanitizer and hand-washing locations, and Guests are highly encouraged to use these while visiting. These locations are in addition to our existing Downtown Disney District restroom facilities.

    Face Coverings

    All Guests ages 2 and older are required to bring and wear face coverings when visiting the Downtown Disney District.

    All face coverings should:
    • Fully cover an individual’s nose and mouth and allow the Guest to remain hands-free
    • Fit snugly but comfortably against the side of the face
    • Be secured with ties or ear loops
    • Be made of breathable material, either disposable or reusable
    At this time, neck gaiters and open-chin triangle bandanas are not acceptable face coverings.
    Guests may remove their face covering while actively eating or drinking outside, stationary and maintaining appropriate physical distancing from others.

    Costume masks are not considered appropriate and are prohibited from being worn, in alignment with our existing rules.
    The use of face coverings is not a substitute for physical distancing.

    Operational Changes for Physical Distancing

    Managing the number of Guests visiting the Downtown Disney District has been a major consideration as we implement physical distancing guidelines based on guidance from health authorities and government officials. One of the ways to do that is to limit the number of Guests and Cast Members at any given time for each location.
    • Signage: Directional signage has been installed to assist Guests to maintain physical distancing as they move throughout the property. Additionally, ground markings will help promote proper physical distancing when queuing is needed at a location.
    Following guidance from health authorities and government agencies regarding enhanced screening procedures and prevention measures, we have made some temporary adjustments that include limited-contact Guest Services to promote physical distancing and cleanliness.
    • Physical Barriers: Physical barriers have been added in select places where it is difficult to maintain strict physical distancing guidelines. These may be visible in areas around cash registers, for example, to help ensure proper distances between people.
    • Cashless Transactions: At this time, it is recommended that Guests use cashless payment options while visiting the Downtown Disney District, including debit cards, credit cards, Disney gift cards, etc. Guests can also use contactless payment options, such as mobile wallets, or purchase a Disney Gift Card at the World of Disney store and select merchandise locations for use at Disney-owned and ‑operated merchandise locations.

    Dining at the Downtown Disney District

    Dining locations at the Downtown Disney District have begun to reopen in a way that incorporates our enhanced health and safety measures, including physical distancing, the use of appropriate face coverings by Operating Participant employees, Cast Members and Guests, increased cleaning procedures and limited-contact Guest services. Additionally, at this time, following state and county guidelines, no indoor seating will be permitted; all seating is outdoor patio only.
    To promote physical distancing and touchless transactions, a number of changes have been made to our dining locations, including:
    • Increased outdoor patio-style seating
    • Parties seated at tables 6 feet apart
    • Digital or single-use menus available at many locations
    Reservations
    For some table service restaurants, Guests can make advance dining reservations by booking online. Some dining locations may also use their own reservation system or virtual waitlist. Please check with each individual location to confirm their reservation process. Keep in mind, upon your arrival, all members of your party must be present before seating, and hosts must bring your entire party to the table at one time.

    Updated Shopping Experiences

    In merchandise locations throughout the Downtown Disney District, while Guests will continue to discover favorite Disney items and unique products for the entire family, some modifications to the shopping experience have been established to help us manage capacity and foster physical distancing.
    • Mobile Wait List: At some retail locations, including the World of Disney store and Marceline’s Confectionery, we may at times use a mobile wait list system to manage the number of Guests shopping when the location and/or queue are at capacity. Guests can choose to provide their name and mobile number to receive a text message when they are able to return. Data and message rates and other restrictions may apply.
    • New Product Launches: Guests can still find new merchandise at the Downtown Disney District. However, monthly program releases and limited-edition merchandise at Disney-owned and -operated retail locations are not available for in-person purchase until further notice. Guests are invited to visit our Merchandise Events page for more information on future buying opportunities—and to learn how to take advantage of our new shopping platform, where Guests can purchase limited-edition merchandise online, subject to availability, while supplies last.
    • Dressing Rooms: For the time being, dressing rooms are not available for use.
    • Returns: Upon the reopening of merchandise locations, eligible returns and exchanges will be accepted at the World of Disney store, as well as the other Disney-owned and -operated locations in the Downtown Disney District, subject to the returns and exchange policy.

    What’s Open at the Downtown Disney District

    The following shopping and dining locations are open at the Downtown Disney District. Additional locations may reopen, but are not currently listed. Please contact the shop or restaurant you'd like to visit for more information—including hours of operation.

    About These Measures

    As part of these efforts, Guests may see other changes to our retail and dining offerings, as well as other experiences. Though it will be a bit different from the last time you visited, these new measures are designed to continue to offer a magical Disney experience.
    To help guide you through these new measures, we will have Cast Members from our Guest Experience Team walking throughout the Downtown Disney District to help explain our new health and safety measures and answer any questions you may have. They, along with other Downtown Disney District Cast Members, will also be on hand to encourage everyone to follow these measures for the health and safety of us all.
    We understand that these times are challenging, and we appreciate everyone’s patience and understanding as we navigate through this reopening process. Together, we can find new ways to have fun while being diligent to maintain proper physical distancing.

    ********************************************************************************************************************************
    Update 7/16/20:

    ********************************************************************************************************************************
    Downtown Disney District: Know Before You Go

    A phased reopening of the Downtown Disney District begins on July 9, 2020. Learn what you can expect during your next visit—and be sure to check back here as information is updated often.
    Learn About Our Other Updated Experiences.
    Last Updated: July 8, 2020

    Welcoming You Back to the Downtown Disney District


    A variety of shopping and dining experiences will begin to reopen at the Downtown Disney District on July 9, 2020, including the World of Disney store.
    We have implemented new health and safety measures based on guidance from health authorities, such as the Centers for Disease Control and Prevention (CDC), and appropriate government agencies.
    For Cast Members, Operating Participant employees and Guests, there are 6 key things to expect when visiting the Downtown Disney District:
    • Parking at the Simba Lot only and clearly defined entrances to the Downtown Disney District
    • Temperature screenings prior to entry
    • Face coverings are required for Guests ages 2 and older
    • Physical distancing measures, including physically-distanced queues and seating, and physical barriers at select locations
    • Temporary operations modifications, including reduced hours at select locations and the suspension of entertainment offerings and high-touch interactive areas
    • An increased focus on cleaning and sanitation, including the addition of hand-washing stations and hand sanitizers in key areas
    Since many of these measures will be new, and may evolve, we want to be sure Guests, Cast Members and Operating Participant employees are aware of all these changes before they arrive.

    covid-warning-icon-35x35.png
    COVID-19 Warning


    We have taken enhanced health and safety measures—for you, our other Guests and Cast Members—and we ask that you follow all posted instructions while visiting the Disneyland Resort.
    However, an inherent risk of exposure to COVID-19 currently exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and Guests with underlying medical conditions are especially vulnerable.
    By visiting the Disneyland Resort, you voluntarily assume all risks related to exposure to COVID-19.

    Guest Parking and Entrances

    During this initial reopening phase, Guests will be instructed to self-park in the Simba Parking Lot and make their way to the Downtown Disney District entrance adjacent to the Disneyland Hotel, near Earl of Sandwich. All other Guest parking locations will be closed. Parking at the Simba Parking Lot will be complimentary; however, this offering is temporary.
    Rideshare drop-offs will occur on Harbor Boulevard Guest drop-off and pick-up location, or at the Downtown Disney District Guest drop-off and pick-up location on Downtown Drive.

    Temperature and Security Screenings

    All Guests are required to undergo temperature screenings prior to entering the Downtown Disney District.
    • Guest Screenings: During this initial reopening period, Guests will undergo temperature screenings in front of the designated Downtown Disney District security screening location. Based on guidance from health authorities, anyone displaying a temperature of 100.4 F or above will be directed to an additional location for rescreening. A Guest with a temperature of 100.4 F or above—in addition to everyone in the Guest’s traveling party—will not be allowed entry.
    • Employee Screenings: Cast Members and Operating Participant employees will be required to complete a health screening and temperature check prior to coming to work.
    Enhanced Cleanliness Procedures

    We’ve increased cleaning procedures in high-traffic areas such as handrails, benches, tables, handles, restrooms and more. Additionally, the Downtown Disney District will reopen with hand sanitizer and hand-washing locations, and Guests are highly encouraged to use these while visiting. These locations are in addition to our existing Downtown Disney District restroom facilities.

    Face Coverings

    All Guests ages 2 and older are required to bring and wear face coverings when visiting the Downtown Disney District.

    All face coverings should:

    • Fully cover an individual’s nose and mouth and allow the Guest to remain hands-free
    • Fit snugly but comfortably against the side of the face
    • Be secured with ties or ear loops
    • Be made of breathable material, either disposable or reusable
    Costume masks are not considered appropriate and are prohibited from being worn, in alignment with our existing rules.

    Operational Changes for Physical Distancing

    Managing the number of Guests visiting the Downtown Disney District has been a major consideration as we implement physical distancing guidelines based on guidance from health authorities and government officials. One of the ways to do that is to limit the number of Guests and Cast Members at any given time for each location.
    • Signage: Directional signage has been installed to assist Guests to maintain physical distancing as they move throughout the property. Additionally, ground markings will help promote proper physical distancing when queuing is needed at a location.
    Following guidance from health authorities and government agencies regarding enhanced screening procedures and prevention measures, we have made some temporary adjustments that include limited-contact Guest Services to promote physical distancing and cleanliness.
    • Physical Barriers: Physical barriers have been added in select places where it is difficult to maintain strict physical distancing guidelines. These may be visible in areas around cash registers, for example, to help ensure proper distances between people.
    • Cashless Transactions: At this time, it is recommended that Guests use cashless payment options while visiting the Downtown Disney District, including debit cards, credit cards, Disney gift cards, etc. Guests can also use contactless payment options, such as mobile wallets, or purchase a Disney Gift Card at the World of Disney store and select merchandise locations for use at Disney-owned and ‑operated merchandise locations.

    Dining at the Downtown Disney District

    Dining locations at the Downtown Disney District will begin to reopen in a way that incorporates our enhanced health and safety measures, including physical distancing, the use of appropriate face coverings by Operating Participant employees, Cast Members and Guests, increased cleaning procedures and limited-contact Guest services. Additionally, at this time, following state and county guidelines, no indoor seating will be permitted; all seating is outdoor patio only.
    To promote physical distancing and touchless transactions, a number of changes are being made to our dining locations, including:
    • Increased outdoor patio-style seating
    • Parties seated at tables 6 feet apart
    • Digital or single-use menus available at many locations
    Reservations
    For some table service restaurants, Guests will be able to make advance dining reservations by booking online. Some dining locations may also use their own reservation system or virtual waitlist. Please check with each individual location to confirm their reservation process. Keep in mind, upon your arrival, all members of your party must be present before seating, and hosts must bring your entire party to the table at one time.


    Updated Shopping Experiences

    In merchandise locations throughout the Downtown Disney District, while Guests will continue to discover favorite Disney items and unique products for the entire family, some modifications to the shopping experience have been established to help us manage capacity and foster physical distancing.
    • Mobile Wait List: At some retail locations, including the World of Disney store and Marceline’s Confectionery, we may at times use a mobile wait list system to manage the number of Guests shopping when the location and/or queue are at capacity. Guests can choose to provide their name and mobile number to receive a text message when they are able to return. Data and message rates and other restrictions may apply.
    • New Product Launches: Guests can still find new merchandise at the Downtown Disney District. However, monthly program releases and limited-edition merchandise at Disney-owned and -operated retail locations will not be available for in-person purchase until further notice. Guests are invited to visit our Merchandise Events page for more information on future buying opportunities—and to learn how to take advantage of our new shopping platform, where Guests can purchase limited-edition merchandise online, subject to availability, while supplies last.
    • Dressing Rooms: For the time being, dressing rooms will not be available for use.
    • Returns: Upon the reopening of merchandise locations, eligible returns and exchanges will be accepted at the World of Disney store, as well as the other Disney-owned and -operated locations in the Downtown Disney District, subject to the returns and exchange policy.

    What’s Open at the Downtown Disney District

    The following shopping and dining locations at the Downtown Disney District are planned to reopen on July 9. Additional locations may reopen, but are not currently listed. Please contact the shop or restaurant you'd like to visit for more information—including hours of operation.


    About These Measures

    As part of these efforts, Guests may see other changes to our retail and dining offerings, as well as other experiences. Though it will be a bit different from the last time you visited, these new measures are designed to continue to offer a magical Disney experience.
    To help guide you through these new measures, we will have Cast Members from our Guest Experience Team walking throughout the Downtown Disney District to help explain our new health and safety measures and answer any questions you may have. They, along with other Downtown Disney District Cast Members, will also be on hand to encourage everyone to follow these measures for the health and safety of us all.
    We understand that these times are challenging, and we appreciate everyone’s patience and understanding as we navigate through this reopening process. Together, we can find new ways to have fun while being diligent to maintain proper physical distancing.


    *******************************************************************************************************************************
    UPDATE 6/24/20: Our theme parks and resort hotels remain closed and will reopen at a later date, pending state and local government approvals.


    More Disneyland Resort Stories
    Know Before You Go: Downtown Disney District at Disneyland Resort begins phased reopening on Thursday, July 9. Visit disneyland.com/dtd for the latest information

    Mon, June 22, 2020
    Here’s What You Need to Know About the Phased Reopening of Downtown Disney District at Disneyland Resort, Beginning July 9
    Michael Ramirez

    by Michael Ramirez, Public Relations Director, Disneyland Resort
    As we previously shared, Downtown Disney District will begin reopening on July 9 in line with the state’s reopening guidelines. We are pleased to welcome back a variety of our shopping and dining experiences during this initial phase, including the flagship World of Disney store.
    We are following guidelines from health authorities and government agencies, as well as applying learnings from the phased reopening at Disney Springs in Florida to guide our reopening plans. With the health of guests and Disney cast members at the forefront of planning, several operational changes will be implemented based on guidance from health authorities to promote physical distancing and cleanliness throughout the Downtown Disney District.
    During the initial reopening phase, Downtown Disney District will have capacity measures in place, as well as limitations on parking and operating hours. Guests will be directed to self-park at Simba lot (at Disneyland Drive and Katella Ave). Please follow signs for clearly defined entrances and exits. In addition, Downtown Disney District hours will be 10 a.m. to 8 p.m., daily. Individual location hours may vary.
    Know Before You Go: Downtown Disney District at the Disneyland Resort

    Additional measures and information will be shared closer to the reopening date. Please check Disneyland.com/DTD for the most current information.
    We look forward to welcoming you back next month to the Downtown Disney District!
     
    Last edited:
  • AlohaNow

    DIS Veteran
    Joined
    Oct 19, 2008
    Woo hoo! Bring on the Halloween! 🎃 We'll be watching closely to see how re-opening goes and then book when we're cool with it all! I'm so happy that so many will be back to work!
     

    22Tink

    BC, Canada
    Joined
    Apr 25, 2015
    This is so exciting! I'm still not sure that my August trip will happen since we're coming from Canada but it's nice to see progress! :D
     

    VegasDis

    Earning My Ears
    Joined
    Mar 1, 2018
    Very excited to be back and see how they’re handling everything, I won’t be there until the beginning of October but just having a date makes me so happy!
     

    Raya

    DIS Veteran
    Joined
    Apr 24, 2008
    Has anyone found an article or posting regarding when refurbishment will end for the Haunted Mansion? I'm wondering if there's a statment somewhere about all refurbs be completed by opening day.
     
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