It seems that DL is not issuing GAC's at all. I had no luck getting one. I saw several other people with no luck as well. I never did see anyone with one in 4 days we were there.
They are sending wheelchairs and ECV's into the main lines.
They say if you have an endurance problem you should be in a wheelchair and use the regular lines.
Children with probelms are being told to use their strollers as wheelchairs. I ran into a woman with a child that clearly could not stand in line and they basically told her to strap the kid in the stroller and wait in line. She said the child would scream the whole time and be a nusicance to other guests if she had to do this. They told her too bad.
They said if you cannot negotiate the stairs at an attraction to ask the cast member at the etrance and they will let you use the elevator.
At Splash Mtn. there is usually a cast member manning the back entrance and people in line for assistance, there was no one in line and no cast member manning the post.
After being denied a GAC and talking to 2 supervisors the answers to my issues were:
If I need to sit next to an exit at a show in case I need to leave, I need to explain that to the cast memeber at each attraction each time. I asked if I have to explain my medical condition each time I want to do this and they said yes.
While I use fast pass somethimes they are out and with assistance they would give me one to come back later. I asked about this. They said contact the cast memeber at the entrance and tell them to give me one. Yeah I can see how well this will go over if I walk up and ask for a fast pass when there are no more. I will tell them guest services said. lol. Yeah that will work.
I brought up my fear of getting stuck in a line and not being able to go to the bathroom. They said to find a cast member for assistance. I asked if there are cast members in the middle of all the lines and was told no. I asked if I was supposed to just knock people out of my way to get out and was basically told yes whatever I have to do to get out of line.
We saw a man on Pooh and they sent him in the regular line in his ECV then embarassed him by stopping the ride making him check that his ECV would make the corner from the REGULAR line. He did this, if this wasn't bad enough they then made him BACK it back into line. Good thing he was a good driver he did not have much room to manuver in. Then he had to do it all over when it was his turn to ride. All this time they have the ride stopped and everyone was staring at him.
I saw people with children trying to get their money back after finding out they no longer offer assistance and they would only issue return tickets not refunds.
While I will live and just avoid non fast pass rides when I am having an issue, I feel bad for the children and their parents that need help to enjoy the parks. Disney no longer seems intrested in helping them.
So that's the way it is at Disneyland. I hope WDW stays the same, I will just have to spend more time there.
**************8
Usually I just go to Guest Services and hand them my old card and they hand me a new one without me having to explain my medical problems. Since DL has changed their system I was just looking at my old card and it is from October. Should I be able to give it to them in exchange for a new one or will I have to explain my health problems over again?
This is what I usually do at WDW as well just hand them my old one and get a new one.
I don't want to have to explain all my health problems to a stranger with no medical training, what's the point.
They are sending wheelchairs and ECV's into the main lines.
They say if you have an endurance problem you should be in a wheelchair and use the regular lines.
Children with probelms are being told to use their strollers as wheelchairs. I ran into a woman with a child that clearly could not stand in line and they basically told her to strap the kid in the stroller and wait in line. She said the child would scream the whole time and be a nusicance to other guests if she had to do this. They told her too bad.
They said if you cannot negotiate the stairs at an attraction to ask the cast member at the etrance and they will let you use the elevator.
At Splash Mtn. there is usually a cast member manning the back entrance and people in line for assistance, there was no one in line and no cast member manning the post.
After being denied a GAC and talking to 2 supervisors the answers to my issues were:
If I need to sit next to an exit at a show in case I need to leave, I need to explain that to the cast memeber at each attraction each time. I asked if I have to explain my medical condition each time I want to do this and they said yes.
While I use fast pass somethimes they are out and with assistance they would give me one to come back later. I asked about this. They said contact the cast memeber at the entrance and tell them to give me one. Yeah I can see how well this will go over if I walk up and ask for a fast pass when there are no more. I will tell them guest services said. lol. Yeah that will work.
I brought up my fear of getting stuck in a line and not being able to go to the bathroom. They said to find a cast member for assistance. I asked if there are cast members in the middle of all the lines and was told no. I asked if I was supposed to just knock people out of my way to get out and was basically told yes whatever I have to do to get out of line.
We saw a man on Pooh and they sent him in the regular line in his ECV then embarassed him by stopping the ride making him check that his ECV would make the corner from the REGULAR line. He did this, if this wasn't bad enough they then made him BACK it back into line. Good thing he was a good driver he did not have much room to manuver in. Then he had to do it all over when it was his turn to ride. All this time they have the ride stopped and everyone was staring at him.
I saw people with children trying to get their money back after finding out they no longer offer assistance and they would only issue return tickets not refunds.
While I will live and just avoid non fast pass rides when I am having an issue, I feel bad for the children and their parents that need help to enjoy the parks. Disney no longer seems intrested in helping them.
So that's the way it is at Disneyland. I hope WDW stays the same, I will just have to spend more time there.
**************8
Usually I just go to Guest Services and hand them my old card and they hand me a new one without me having to explain my medical problems. Since DL has changed their system I was just looking at my old card and it is from October. Should I be able to give it to them in exchange for a new one or will I have to explain my health problems over again?
This is what I usually do at WDW as well just hand them my old one and get a new one.
I don't want to have to explain all my health problems to a stranger with no medical training, what's the point.