I did not. Is there someone you'd email in particular? Honestly-I'm not looking for any kickbacks or anything so I probably wouldn't. I prefer to email when there is exceptional service. I don't plan to stay at BC again, so i don't know, why spin them all up.
Thank you!!! Just went out to shovel a path for the dogs. I DO NOT recommend being outside if you don't have to be today!
We had a similar issue at YC before. They ended up comping us a room too. We just haven't used the comped room yet. Probably January.
I am sorry to hear about the mess and lack of housekeeping. We haven't been to a CL since before they added meats to breakfast, I am sorry to hear that you didn't like BC's CL but I'm happy you liked the location of your room.
I hear you about the kids with big age gaps. Our kids are all at least 3 years apart (7 years between youngest and oldest) and it can get frustrating when they are little little. My oldest will be 18 next time we go and it will be such a different vacation for us as parents. She will be a HS senior and plans to spend a lot of time exploring with her sisters, making their own memories together. <sniff>
I totally get that, keeps life positive! So I guess a note in your case would be more geared towards helping future stays receive better housekeeping service. But there's definitely no reason to email them if it will upset you or if complaining just isn't your thing! (The email I have seen referenced is: WDW.Guest.Communications@disneyworld.com for complaints or compliments you may have)
It sounds like you are unwilling to give constructive criticism that may very well have a positive outcome for other visitors, but you are very willing to complain in detail on the DIS. I don't understand why. Not trying to be snide, I really don't understand your thinking.
Huh. I wasn't complaining. I posted a lot of good points of our stay as well. I would be happy to copy and paste my exact post to Disney. Just not sure who I would send it to. I thoroughly enjoy peoples good/bad posts on here, and thought some of the things I said would be helpful. Your comment absolutely comes across as snide.
Oh thanks. I will send one off. I wasn't trying to be complain-y....I was sharing the pros and cons of our trip.
Thanks so much for this! I'll definitely take an updated shot for you when we're there.
Ack! Thanks for the heads up! (I talked my way out of the blue one but that next one is just too obvious!)
Our pictures were pretty similar. I was in 5199.
Oh yum! My little sister is gluten and dairy free and has been most of her life. Disneyland is the one place we have found where her dietary restrictions don't make much of a difference, in fact she feels special when the chef comes out to talk over something on the menu. Guess that's one of the reasons we've come to love Disney even more over the years, she has such a broad assortment of things she can eat that she just can't get at home. When I saw GF donut I thought it pretty much looked like the most amazing thing we could get her (next to chilling all day with Chip and Dale in the parks, but some things are not gonna happen). It was mentioned on the CL thread that someone got some GF donuts at Poly CL after chatting with the chef, it was Kinnikinnick brand, so I'll ask this fall and see if they have it at BC CL- you never know! FYI, apparently they are rather good and are available at Publix and Whole Foods (neither or which are anywhere near where we live, but they are in Orlando!). So, even if CL can't acquire it for us we can do a store run. She's gonna be thrilled, I'm quite excited!
You can also order them from Kinnikinnick directly! https://www.kinnikinnick.com/index/glutenfree/products/action/viewproducts/
They are gluten free,dairy free and nut free and some varieties are vegan. I'm not too into sweets, but the cinnamon doughnuts are so darn good! And surprisingly not 500 calories each! My husband gets all excited about them at Tusker House. I'd never asked about them on a prior trip CL, but I'm going to this time
I saw the bed runners in black bags in the hallway on our check-in day, there was never one on our bed. I'm guessing they are being washed but I can't say for sure. I do think they add to the room and hope they put them back.
@natebenma, Yes it was a standard view room
So on check out day we requested a late check out and they granted us that request. Josie & I went to MK and my mom went back to the room after breakfast to rest before we headed home. When she got back to the room it had been cleaned, but not like they clean in-between guests, which was odd since we were leaving that day and had requested late checkout. She was resting on the bed when she got a pretty good scare, another family walked into the room!!!! She gets scared pretty easily and she said her knees were shaking for some time after!! She decided to go down to the front desk and inquire about what happened, she was told that there was miscommunication all around and they apologized profusely. They also gave us a credit for one night which I thought was going above and beyond what they needed to do. I think there may be something going on with their system because on Saturday I received an email with someone else receipt for their stay and I had to go to the front desk to get my receipt emailed to me the day we checked out.
back to the resort!
back!
There was definitely no ceiling fan.
And thanks @ohMom for posting all your photos. Now I don't have to upload mine!
I don't like it either. It's not soft on your feet after a long day in the parks & for sure it's louder. Check out day I had the world's most obnoxious family next door & I'm not a no kids person. I have 2 of my own & I always taught them to be quiet & courteous of the people in the surrounding rooms. Not this family. The kids started with yelling & singing pretty darn early. Not sure exactly what time since there are no clocks in the rooms any more (why is that?) but there wasn't much light coming in from outside. I also had a wake up call for 8:00 & it was long before that. Every once in awhile I'd hear a shhhhh but then it would start back up a minute or two later. Then it would get quiet for awhile so I was thinking oh good they must have had an early MDE pick up & are now gone only to have them start up again. This went on for a good 90 min. if not longer. So rude & inconsiderate. I could hear furniture banging too. Some of that would have been muffled if carpets were still in the rooms.
Interesting that you mention these 2 things. I enjoyed my stay (I was YC CL) but I have to say it was my least favorite CL stay so far too. A lot of new CMs in the lounge & at the desk. None were particularly friendly. Some greeted me in the morning & wished me a pleasant evening but that was about it. None addressed me by name which was always the case in the past. Food in the lounge I had no complaints on. My only complaint is the Nespresso machine & I've had the same problem last 3 stays. The steamer for the milk never works. It's always out of order. Fix it or get a new machine. Kind of defeats the purpose of having espresso for a latte if you can't get steamed milk.
My room was always made up very late in the day & I only got turn down service on my first night. The other two nights I came back to candy on the bed but that's it. I do have to say though the mousekeeping staff was always exceptional friendly in the halls. More so than the CL staff. I think this might be my last CL stay. I just can't justify the extra expense for something that's not above & beyond. It's not worth it for a continental breakfast, a few snacks, & a glass or two of wine.
I hate to sound so negative because overall I really did have a wonderful trip. Ate a ton of good food. Staff at Crews Cup & Captains Grill were excellent as always. Had a great meal & visit with one of my bartender friends at FF. Had brunch at Cali Grill. OMG so much food! Wear your stretchy pants if you go! It was very good. Epcot looks beautiful for F&G. Carl at Rose & Crown is a hoot as always. I had so many good meals I didn't have time or an appetite for much at the food booths which was disappointing. Oh well. Next year.
