I currently am not there, but I believe she still is the YC/BC GM. Several sources, including LinkedIn, state that she has been GM of YC, BC, and BCV, since December 2017.Is Kim Marinaccio still the General Manager at the Yacht & Beach Club or is it someone else now? I thought someone recently referred to a "he", but I'm not positive. For those who have stayed recently or are there now, there is usually a letter in the room with the name and contact info for the GM.
Is Kim Marinaccio still the General Manager at the Yacht & Beach Club or is it someone else now? I thought someone recently referred to a "he", but I'm not positive. For those who have stayed recently or are there now, there is usually a letter in the room with the name and contact info for the GM.
Is Kim Marinaccio still the General Manager at the Yacht & Beach Club or is it someone else now? I thought someone recently referred to a "he", but I'm not positive. For those who have stayed recently or are there now, there is usually a letter in the room with the name and contact info for the GM.
I was there from Aug 31 - Sept 3rd and there were many inner-tubes available.
I had MB issues at BWI in January as well, but at least that CM was nice about it and did her best to figure it out. I think I might have caught this CM on a bad day, he just wasn't having it with me or my 3 magic bands. At least I figured out which one worked 100% of the time and just stuck it in my bag, and will do a test to see if it's the chosen one at thanksgiving lol. I do love YC, even with some of the past issues (before it was mainly just the shockingly thin walls letting me know my neighbors daily bathroom habits), I just think I got unlucky in the CM department. Probably a timing issue that could happen to anyone and just kept happening to me, but as the GR CM said to me on the phone "it doesn't matter if all these things are just bad luck on your part, how they handle it is what makes it the Disney difference. It's why you chose, and continue to choose, Disney resorts" and then she made a "wow.....and you do have a lot of stays booked with us....look at that...." comment
. We will see what happens Thanksgiving week since I won't be alone, maybe DH can be the lucky one with MB issues, he hasn't been to WDW in almost 3 years so might be a good welcome back initiation for him as punishment for dragging his feet.
I used the QR code about my room fridge and powerless outlets and had the on duty manager calling me within the hour, but he never got back to me. It's a shame because some stuff didn't get fixed and other stuff kept happening so it would have been nice. I tried that chat feature and it just never would work, kicked me out of the app every time.....I really just had horrible luck. I hope I can give it another go and it works on the next trip because I really hate actually talking to people lol
Her name was on the email I got welcoming me, but when I got my phone call I swear the male CM said his name was Tim and he was the manager. Although now I think it should just be "manager currently on duty". It was 8:30 pm, and I know the don't keep those GMs there 24/7, so I'm sure it was more likely a night manager.
Guest comments and complaints are usually delegated to the hotel’s duty manager, to follow up and resolve. That is most likely who spoke with you.
Darn, I was hoping boats were back for Resorts. One step at a time I guess?
Well aware, just someone commented that they didn’t know if she was still the GM since someone else (probably me) mentioned a “he” in their conversation with a manager. I was just clarifying that I had seen her name but another manager called me, not her, but she’s still there.
I found it interesting when I went that even with the “friendship boats are not running” sign in the middle of the dock there were still people that went out there expecting a boat to come. The first few times I saw people I thought they were just enjoying the view, but then I saw two different families (at different times) walking out there saying “nah, they’re running, they probably just forgot to take the sign down this morning” and I was like
That snail picture looks like my marathon photo!
Thanks for posting all of the photos!
We were there in March and they didn't have those at SAB when we were there. But we will look for them when we are there next month. We plan to spend a lot of time at SAB, weather permitting.
