I just returned from a trip from June 29 - July 5. We had a very rocky first few days. We were put in Samoa facing the East Pool, and our room had a giant UV machine plugged in and making scary noises and the room reeked of cigarette smoke. We went to the front desk and they said sure enough, the room wasn't even supposed to be given to a guest for 3 more days. They apologized and moved us 2 doors down. There was a cherry picker outside our door beeping loudly and a guy sawing on our non existent second floor balcony, replacing the wood there. We were trying to nap after a long flight. We called and complained and they said he would be done in 5 minutes. Four hours later, he was still there, only one door down. We called and told them this and they moved us to another room on the other side of Samoa, facing the feature pool. I requested a room outside of Samoa but they said they had nothing available at that time. We headed out to the parks at night, and then came back and got a good night's sleep. The next afternoon, we came back from Animal Kingdom to nap at noon and they were replacing siting on our building, RIGHT where our room was. It was SO LOUD. We called the front desk and they transferred us to the room locator who heard how loud it was, gave us a $50 room credit and finally listened to me and moved us to Fiji. We were so happy! We get to Fiji and then the room we had was already someone else's room? Another family that had just checked in was given the room and we arrived around the same time. So we call and were moved AGAIN, to a room that was only one King bed. No way me and my sister are sharing a bed with the price we paid! So we called...yes again and were finally moved to a wonderful room in Fiji facing the beach and it was a wonderful room for the last 4 nights of our trip.
We were so frustrated that my sister and I were both in tears and I went to the front desk and spoke to the manager on duty and he really tried to make things right. I explained to him that this was our first trip without our parents and we were really just feeling like going home after having to move around so much. The manager comped our dinner at Ohana that night, gave us a $100 room credit, and gave us access to the King Kamehameha lounge in Hawaii for July 1 - 4. We also came back to signed pictures of Mickey, some Mickey balloons (since we were there celebrating our birthday) and cute stuffed alien Stitches that night after dinner. Jonathan was an amazing person to arrange all of that for us, and he really saved our trip! He even came to check up on us a few more times during our last few days. He really went above and beyond to make things magical for us.
But other than the room situation we have no complaints. Crowds were lower than we expected, we never waited longer than 20 minutes for anything, and we didn't feel crowded at the MK on the 3rd or at Epcot on the 4th. Monorail access was AMAZING - we don't think we can ever go back to buses again. Even with the peach(?) line monorail to Epcot breaking down on the fourth and causing a backup at the TTC, it was so convenient and fast and fun. Captain Cooks was yummy, all of the staff at Poly went above and beyond to be nice and helpful, and we didn't really encounter any problems at the pool except for a lady on July 4 who tried taking my Stitch beach towel and the lifeguard had to go and get it from her for me because she yelled at me to get the h*** away from her when I approached her about it. As it turns out after they scanned her magic band, she wasn't even staying there and had brought her kids over from another resort. They were giving out armbands by that point so we were scanned to get ours and were glad to have them on because they were scanning a lot of people at various points around the resort that day! I really felt like the staff there took care of me and my sister, which was nice because we're both teenagers (I'm in college, she's still in high school) that have never traveled alone before.
good that she was caught. Just goes to show, thieves are everywhere. I never bring anything of value to the pool, just a book, & sunscreen. I leave everything else in room phone & wallet in safe. I've heard of special Disney towels being stolen, mostly at water park. Even mugs 
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