Disney's Long Term DVC Strategy

[disneylandtour]

I am finding more and more CMs ask if I have any discounts and not if I am DVc, AP, etc.

I'm an AP holder and it's been a LONG time since I haven't had to show a CM the screen on MDE.

 

[Sandisw]

I'm an AP holder and it's been a LONG time since I haven't had to show a CM the screen on MDE.

Once I say. yes, I have DVC, Disney Visa, and AP, they always require proof!

 

[maui22]

In May, we had to show every time. They were told to always check for the Y. One problem, some were not trained that BY still means Y. A manager had to be brought over 4-5 times during our stay.

 

[VGCgroupie]

I always just have my phone out and show them kind of before they are even asking. I want my discount, no need to slow things down waiting for them to ask.

 

[HyperspaceMountainPilot]

I always just have my phone out and show them kind of before they are even asking. I want my discount, no need to slow things down waiting for them to ask.

It does slow things down. Would be really nice if it could be done by scanning your MB or connecting via Apple wallet. It’s especially ridiculous at DLR when you have to find your WDW pass in your wallet and then navigate through to find the Y card indicator.

 

[Matty B13]

I just show the waitstaff my phone before the bill, that way they don't feel awkward asking for it. Also at the cashiers station as well.

 

[Girlstar30]

It does slow things down. Would be really nice if it could be done by scanning your MB or connecting via Apple wallet. It’s especially ridiculous at DLR when you have to find your WDW pass in your wallet and then navigate through to find the Y card indicator.

I have seen some older DVC members that aren't as phone savvy get really upset about this and snarky at the cast member, even though they were DVC Y.

So at WDW when you guys have to show it you dont have to show them the wallet?

 

[maui22]

I have seen some older DVC members that aren't as phone savvy get really upset about this and snarky at the cast member, even though they were DVC Y.

So at WDW when you guys have to show it you dont have to show them the wallet?

Imagine the CMs. They help people with this multiple times a day. Different devices, different
versions of app, etc.

Then, each time a department (or Apple/Google/etc) decides to change things, update the app, update device version, update OS interface, etc…they may need to relearn and help guests again. In some ways, the frontline CMs have become the real IT department.

 

[Girlstar30]

Imagine the CMs. They help people with this multiple times a day. Different devices, different
versions a of app, etc.

Then, each time a department (or Apple/Google/etc) decides to change things, update the app, update device version, update OS interface, etc…they may need to relearn and help guests again. In some ways, the frontline CMs have become the real IT department.

Yeah i felt really bad watching this man get really upset at her. I dont get people like that must have never worked in customer service before.