We are on our "vacation from our vacation" and checked out of CSR on Saturday. I just want to give our impression.
Check in was easy. The lobby was pretty, but really nothing special. We got to our room, yay! Corner room in Casitas 3! It did have a great view. My husband had hurt his back on our drive down, so I went down to try and get a luggage cart or someone to help me with luggage at the casitas entry.
I asked three employees how to get a luggage cart or help and no one knew what to do. Finally, I used a hall phone. After waiting for 10 minutes on hold, I was told it would be 50 minutes before I could get help. 50 minutes? We had places to be. I was ticked, I'll be honest. Even motel 6 has a luggage rack. An actual baggage employee passed me on the way to my car. He asked if I was okay, and I said I need some help with my bags. He said, "we're very busy today" and walked away.
At this point I was livid. We were in a hurry. It was about to storm, big time. So I loaded up as much as I could. I was literally carrying 5 bags while dragging another large suitcase. I got to the elevator- and was cut off by a housekeeping employee. I had to wait for the next one. I get out of the elevator on the top floor- the SAME EMPLOYEE who told me he was busy knocked into my bags trying to get past me into the elevator. BTW, I did map my walk. .15 miles to my room from where we parked. On my second load, I pulled my shoulder. It is still sore, a week after the fact.
The room was okay. I'll admit, I was excited upon walking in, but that quickly ended. First, Not enough plugs for our things. There was a multi outlet behind the nightstand, but it was loose and our plugs just fell out (or pulled it out of the wall). The room seemed really dated and worn. Just, unimpressive. We had all the plugs on the desk used, so I charged my phone by keeping it on my shoe plugged in next to the door.
Housekeeping was good, the employees in the gift shop were nice, but I will never stay here again. We stayed at the Staybridge Suites in Orlando the night before (oh, after calling Disney and asking if we could book and extra night, only to be told that we would "probably have to move rooms". Not for that price, bucko. The Staybridge was clean, a 2 bedroom suite with a kitchen and free breakfast and park transportation, and $107 total (with AAA discount). We loved the parks, we had a great time elsewhere, but I won't ever go back to CSR. We didn't bother calling someone to check out, my husband knew I might clock them.
Before you ask, I have stayed at CBR/moderate before, but it was years ago. The service at this hotel wasn't even at a moderate level, it was at an hourly rate hotel level.