It must be. Anytime I call or have contact with CMs, the email is correct. After our May trip I booked bouncebacks for later in the year. I just got emails about them today, plus 1 for our GF stay next week. Get plenty from
Disney store & DVC. I’ve always done all the after vacation surveys over the years, which I haven’t gotten in years either. I’ve never even write any complaints.

It’s weird.