Just back from AKL club level. I liked the staff at club level, as well as the offerings. I am done with this hotel, though (we have stayed Savannah, not club, once before).
We arrived at check out--11:00 am. Not my choice, but that's when Magic Express dropped us. No one from Club greeted us, so I had to wait in line with everybody lined up in the main lobby. When I was finally helped, two cast members got into a 2 minute argument about which one of them was stuck bringing me up to the lounge. So not the way to start off; I would of thought taking a minute away from the desk might actually be nice, but apparently not.
Our room was a ridiculous ways away from the lounge. So much so that we didn't use the lounge as much as we otherwise would have. The cynical part of me thought that perhaps that was the point.
No welcoming candy and no turn downs at AKL anymore. Maybe that is standard now across the resorts, but we did get turn down at Boardwalk in November.
While I thought the staff at club was nice, I just don't think the regular staff with whom I had to interact, as well as the placement of the rooms, make this hotel a choice for me. I much prefer the other clubs I have tried. WL is my favorite thus far, although I did enjoy Boardwalk and the GF as well.
I realize this is just my opinion and that I could have requested to change rooms. However, if I had changed, someone else would have been stuck in it, and we were there only three nights. It wasn't worth the move to me. I only share this for those that are debating between this and another resort.