Resort Thread Disney's Club Level (CL) Thread

[TigrLvsPooh]

@pas130 Guess what???? I got the kids' summer school schedule and they've changed the dates! So we can go to WDW earlier than usual! I just booked Poly LV CL for July 20-27!!!

 

[Disneytam]

Hi all! So we are staying kilamanjaro Club at AKL right now. I was just checking with concierge to make sure we could use the lounge until midnight on our checkout day, and was told that it used to be that way but is no longer . They said if I want to use the lounge after 11 AM on our checkout day that I shouldn't leave. That once we leave we will not be allowed back up Thoughts?

Wow this is really upsetting! We have always used the BWI lounge before our late flight and plan on doing it again this March. I will let you all know what happens.

 

[gwynne]

Blah blah blah, I don't believe that CM for one second. I've never been thrown out of a lounge at 11:00 AM, or even witnessed anyone being asked to leave. The lounge CMs don't know who is checking out on which day. How would they know??? Telepathy???

Now I do believe they could deactivate Magic Bands for accessing the elevator and/or locked CL door to the lounge. I could see that happening. So people who leave in the morning wouldn't be able to get back to the lounge that evening for apps. It's never happened to me personally because once I pack up and leave I don't go back later in the day. But I know it's always been a popular perk for folks flying home late. I would just straight out tell the CM at the desk the day before checkout that you have a late flight the next day and need access to the lounge. If they say no I would ask to speak to a manager.

I hope we hear more about the reasoning. Certainly if someone has a late flight, tell the CL staff.
I don't see a lot of positive coming from telling a bit of an untruth. It could be this is all much ado about nothing, a CM having a bad day. On the other hand, it could be a change, might be related to overcrowding or food budgets, who knows? I guess we'll have to wait and see.

 

[jpalasky]

We are staying at BC CL. I know they put out beer during a certain time. My husband likes to have one in the afternoon. Will they give you one during the afternoon? I am new at CL so trying to read up on everything.

 

[lovetotraveltx]

The time thing might be your keys won't work after check out, which is true. Not, that you are not physically allowed. They are not going to check that it was your check out day and throw you out.

We were in DL at Paradise Pier CL and were told we could stay but had to knock on the door or wait for someone to walk by to get back in.

 

[DisneyDmbNut]

We checked out last Tuesday from CR and was told we could enjoy the lounge until 10pm .. Our MB worked in the elevator till we left at 4

 

[TigrLvsPooh]

It might be a case where they have asked the CMs to test the waters with telling people lounge access ends at 11:00 AM. To me it's no different than using other hotel amenities like the pool. Lots of people swim after they checkout.

 

[TigrLvsPooh]

WOOHOOO, just got an email from AKL IPO that they found Ohana for my birthday! YAY!!

 

[dansdad]

It might be a case where they have asked the CMs to test the waters with telling people lounge access ends at 11:00 AM. To me it's no different than using other hotel amenities like the pool. Lots of people swim after they checkout. Are they going to take that away too?

My Aunt and Uncle just returned late last night from an AKL CL stay. They had a Red Eye flight back to San Fran and were in and out of the Lounge until 10:40PM when they had to go meet the Magical Express. They spent all day and night at the resort swimming, eating, relaxing in the lounge. No issues whatsoever using their MBs for access.

 

[mmmears]

It might be a case where they have asked the CMs to test the waters with telling people lounge access ends at 11:00 AM. To me it's no different than using other hotel amenities like the pool. Lots of people swim after they checkout. Are they going to take that away too?

Let's hope not. We have often needed to stay at a hotel for several hours after checkout due to flight times and have never had an issue with using a concierge lounge or a swimming pool ever (including quite a few non-Disney hotels). It's not common practice to kick guests out at 10 or 11am.

 

[dansdad]

Let's hope not. We have often needed to stay at a hotel for several hours after checkout due to flight times and have never had an issue with using a concierge lounge or a swimming pool ever (including quite a few non-Disney hotels). It's not common practice to kick guests out at 10 or 11am.

Please see my post right above yours.

 

[mmmears]

Please see my post right above yours.

Let's hope that's they way it's going to stay.

 

[dsnylovr]

wdwloverz said,:
I just double checked and was definitively told "no, club access ends at 11am when you check out" I asked if it has always been this way and he said YES
Not at all what I understood it would be when I booked.


wdwloverz,
I'm sorry if someone gave you that information, but that is not correct.
I just checked out yesterday after being at the AKL Club level for a week. What someone told you is not true, and I just confirmed that with a Manager. Please recheck your information with a Manager if you need to. We have stayed after 11am many times before. Most often out flights do not leave until later in the day. It is true that you will not be able to go back into your room, but your band will still work for access to the lounge area. And they truly do not mind anyone staying after check-out time.
And again I'm sorry that someone gave you wrong information.

 

[NicoleLarson]

I was told the same thing back in Oct. about AKL CL. However, it was not correct at all, we used to lounge the whole next day and again in Dec. Was the guy named Tim that told this to you? I double checked with a manager both times and they said yes, you have full access until midnight. AKL has some new people, that I believe just didn't get trained well. I miss Don, I haven't seen in up there in a while but maybe we just always miss him but he was fantastic. Maybe I'm a bit partial because we share the same birthday. Anyways, I to believe wdwloverz you got told some bad info. Let us know if you talk to a manager and he confirms what you've been told.

 

[mmmears]

I was told the same thing back in Oct. about AKL CL. However, it was not correct at all, we used to lounge the whole next day and again in Dec. Was the guy named Tim that told this to you? I double checked with a manager both times and they said yes, you have full access until midnight. AKL has some new people, that I believe just didn't get trained well. I miss Don, I haven't seen in up there in a while but maybe we just always miss him but he was fantastic. Maybe I'm a bit partial because we share the same birthday. Anyways, I to believe wdwloverz you got told some bad info. Let us know if you talk to a manager and he confirms what you've been told.

Don's the BEST.

 

[wdwloverz]

dsnylovr thanks for that info! At this point I may let a manager know this is going on but as for tomorrow we made other plans and would now be charged if I tried to cancel them!
To clarify, it wasn't just one CM in the Kilimanjaro club lounge today that told us this. It was three different CM"s!!! I initially asked one behind the concierge desks and was told no access would be given once we left the 6th floor after 11am. I explain to him that this was not what I understood or had read, and he told me that access used to be until midnight but it now ended at checkout. He said if we wanted access after 11 AM then we shouldn't leave the sixth floor. I couldn't believe this and so later asked another CM who was working the floor in the lounge and he said he wasn't sure. So he went to another CM behind the concierge desks and came back with the same info I was given by the first person behind the concierge desk. Hope all this makes sense. I feel pretty disgusted with it all at this point and certainly don't feel very welcome

 

[2golftoday]

We are staying at BC CL. I know they put out beer during a certain time. My husband likes to have one in the afternoon. Will they give you one during the afternoon? I am new at CL so trying to read up on everything.

We stayed at BC CL last July. The CMs will get you a beer in the afternoon. My husband and I enjoyed the lounge and the CMs were happy to get us a beer anytime. Have a great trip!

 

[TigrLvsPooh]

I was told the same thing back in Oct. about AKL CL. However, it was not correct at all, we used to lounge the whole next day and again in Dec. Was the guy named Tim that told this to you? I double checked with a manager both times and they said yes, you have full access until midnight. AKL has some new people, that I believe just didn't get trained well. I miss Don, I haven't seen in up there in a while but maybe we just always miss him but he was fantastic. Maybe I'm a bit partial because we share the same birthday. Anyways, I to believe wdwloverz you got told some bad info. Let us know if you talk to a manager and he confirms what you've been told.

Was just talking to Don last night, he's the one who found my Ohana adr for me yesterday.

 

[melissa723]

dsnylovr thanks for that info! At this point I may let a manager know this is going on but as for tomorrow we made other plans and would now be charged if I tried to cancel them!
To clarify, it wasn't just one CM in the Kilimanjaro club lounge today that told us this. It was three different CM"s!!! I initially asked one behind the concierge desks and was told no access would be given once we left the 6th floor after 11am. I explain to him that this was not what I understood or had read, and he told me that access used to be until midnight but it now ended at checkout. He said if we wanted access after 11 AM then we shouldn't leave the sixth floor. I couldn't believe this and so later asked another CM who was working the floor in the lounge and he said he wasn't sure. So he went to another CM behind the concierge desks and came back with the same info I was given by the first person behind the concierge desk. Hope all this makes sense. I feel pretty disgusted with it all at this point and certainly don't feel very welcome

I would definitely inform the manager. We just stayed there in October, and were able to access both the elevator and lounge after 11am. I've noticed the CMs on the concierge floor can be a mixed bag, and it would probably be helpful if the manager was aware of the information their staff is providing to guests.

 

[TigrLvsPooh]

dsnylovr thanks for that info! At this point I may let a manager know this is going on but as for tomorrow we made other plans and would now be charged if I tried to cancel them!
To clarify, it wasn't just one CM in the Kilimanjaro club lounge today that told us this. It was three different CM"s!!! I initially asked one behind the concierge desks and was told no access would be given once we left the 6th floor after 11am. I explain to him that this was not what I understood or had read, and he told me that access used to be until midnight but it now ended at checkout. He said if we wanted access after 11 AM then we shouldn't leave the sixth floor. I couldn't believe this and so later asked another CM who was working the floor in the lounge and he said he wasn't sure. So he went to another CM behind the concierge desks and came back with the same info I was given by the first person behind the concierge desk. Hope all this makes sense. I feel pretty disgusted with it all at this point and certainly don't feel very welcome

I have run across a lot more new CMs the last year or two. It use to be you'd always see the same faces, with an occasional addition of someone new. Now it seems like a sea of new people with a scattering of veterans.