The bulk of my calls were circular conversations on why I should book my rooms as a package even when I vehemently refused to have the package. I may let the current BB expires since I can't deal with another "package" discussion.
Same, package was pushed as well as dining plan. They must get incentives.
I find the calls to be unnecessarily long. The couple of times that I called, they push you to continue to talk to them. They ask you numerous questions to keep dragging along the conversation, even when we are done with business. I assume looking for ways to upsell.
Well since she could not sell you on a package she had to back out the package to rebook as a Room Only (RO) reservation after switching systems and the applying your one night deposit / full cost since you were booking only 1 night.
Supposedly their computer 'loads slowly'. On my last few chats I have said, 'I prefer not to chat'. Yes, it's awkward, but I think it's more awkward telling them my personal business.
Yes, I am doing that right now. Two rooms for one trip, one room for another trip. Booked on our May trip.
It could also be a metric on their QA evaluations...sometimes it's not carrot, but stick. They could very well be dinged for not asking these things, I wouldn't put it past Disney. A lot of call centers focused on service-to-sales are like that, where agents are basically forced to upsell. Years and years ago I worked for a Big Bank's credit card division as a service-to-sales rep and we had to upsell on ID protection, etc. I didn't mind that. But I was dinged for refusing to push home equity loans. I couldn't do it in good conscience given the script we were given that basically had us talking them up like they were ATMs for things like vacations and cars. My supe was understanding, he thought it was slimy too, but he still had to write me up for it or else he'd get written up. Hilariously this was just before the big financial crisis from subprime mortgages.
Supposedly their computer 'loads slowly'. On my last few chats I have said, 'I prefer not to chat'. Yes, it's awkward, but I think it's more awkward telling them my personal business.
Most of the chat questions are cringey. They need better scripts.
ps you got all the questions summarized! You could work at reservations with no additional training
I called a handful of times, since my trip in April, and literally that was the same set of questions each time. I understand if their computer is “slow” or they’re looking up the dates, but sometimes the questions even came after the fact!! I thought we were done?! I didn’t call to BS, just want to give you my money and go about the rest of my day! lol
Disney call center training is big on rapport with guests, iirc from many moons ago. I went through it because I serviced their credit cards for a while, despite not working directly for them, and it's so funny calling reservations or recreation knowing how the sausage gets made so to speak. I try not to give them a hard time about it, because I remember what it was like, but I always have to suppress laughter at it. You can definitely tell who the new ones are too because they're not nearly as subtle about making small talk to cover dead air.
No, it wasn't booked since I didn't give her my credit card info. I still don't have a BB reservation as of today.
I don't think there is a limit on the number of res you can make. There may, however, be a limit in terms of how much time and sanity you want to sacrifice on the phone
.
Love all the pics. Hope you are having a great stay. Are the parks busy? Is the lounge busy?
I suppose the word “busy” can be different to different people, but it doesn’t seem overly busy, in general. We’ve visited during the same time the last 2 years and this year feels less busy to me. Of course, there are some rides that are busy every day of the year.
We will be there tomorrow !! Looks better than our 2022 trip!
