Yeah, that’s their default. You can ask for earlier if you’d like.
I’ve had people argue with me vehemently for years on the Transportation board but I’ve always been team leave WDW at 2 hours and not a second before whether I’m ride share, returning a rental, etc. BUT important to note my idea of success is as little to no time sitting around the airport as possible, so I’m in the minority of travel preferences. And I have pre check, clear (which sometimes isn’t even useful), and a high degree of tolerance for threading the needle pretty close. 9 out of 10 times I’m there with plenty time to hit the Delta SkyClub for a bit, grab a snack, wait around, etc. Every once in awhile if traffic has been slow or Pre-Check a little slower, a little less time. But I’ve never really come close to being in the danger zone.
Granted, most people seem to prefer more cushion when traveling and for some I don’t blame them.
Knock on wood, hasn’t failed me yet!