Disneyland’s DAS is denying the severely disabled now.

[joseph821]

Disney cited it As an example, yes. It is not exclusive diagnosis by any means for DAS accommodation.

As you know, by relying on an outside diagnosis driven system, Universal and those theme parks are opening themselves to litigation by denial of access which ADA and other smiliar Federal.laws covering.

Yes. California can adopt more stringent regulations. It hasn't.

 

[disneychrista]

Understood. But that is your father. I know diabetics that have severe attacks of low blood sugar that could prevent them from waiting in a line. I also know diabetics that are solo travelers as well. When my late mom suffered from cancer she could wait in line and did but that was her and not everyone.
Das should be Guest specific.

Okay but you said as a blanket statement that those with certain conditions should get DAS, which is different than it being on a case by case basis. I agree that is should be on a case by case basis.

 

[joseph821]

Okay but you said as a blanket statement that those with certain conditions should get DAS, which is different than it being on a case by case basis. I agree that is should be on a case by case basis.

 

[nalababybear]

Those companies would be directly liable not Universal and UNiversal would carry insurance to cover any liability.California has not done so yet but it the most regulated state. Universal hires a third party to avoid making the decision. Avoidance is a business decision.

As is Disney doing it by owning the process throughout and imho doing it right vs 3rd party scapegoating....Disney's business decision.

Legally, Disney is in a reasonable spot with offering case based accommodations and reassessment them, especially after attempts to access have been attempted.

 

[joseph821]

As is Disney doing it by owning the process throughout and imho doing it right vs 3rd party scapegoating....Disney's business decision.

Legally, Disney is in a reasonable spot with offering case based accommodations and reassessment them, especially after attempts to access have been attempted.

 

[mistysue]

I never said Disney was not in a reasonable spot. But Disney is subject to all the scrutiny then. What is reasonable is determined by a court of law. Disney will get sued eventually and they will probably win but they will settle out of court and make changes accordingly,
This whole process is so new that it will take several months for the situation to play out.



What I do not understand is why you cannot get in person access in WDW and why online access taking so long.

Because it's more difficult to bully/intimidate/guilt someone into giving you a pass through a video call than standing face to face and yelling at them. Anyone who has been in the guest services building has been present while a CM was being yelled at or bullied into offering something. Online times have gone WAY down at WDW, and DL will inevitably get better with time.

 

[nalababybear]

I never said Disney was not in a reasonable spot. But Disney is subject to all the scrutiny then. What is reasonable is determined by a court of law. Disney will get sued eventually and they will probably win but they will settle out of court and make changes accordingly,
This whole process is so new that it will take several months for the situation to play out.



What I do not understand is why you cannot get in person access in WDW and why online access taking so long.

There has been some reporting that the DL team is only those in the kiosks handling both onsite and video...some quoted eight CMs handling it all, which makes sense that DL guests remain waiting 8+ hours for the online chat since the changeover. There's going to be adjustments there for sure.

WDW reported waits are much lower now, so there is hope dlr will follow suit soon

 

[joseph821]

Because it's more difficult to bully/intimidate/guilt someone into giving you a pass through a video call than standing face to face and yelling at them. Anyone who has been in the guest services building has been present while a CM was being yelled at or bullied into offering something. Online times

 

[nalababybear]

I agree with that assessement but the process is unequal and uneven within Disney Parks.in the USA It should be consistent within the Disney Company and within its parks. I am talking as an attorney here.
WDW has plenty of land to open up a DAS center on its property and at each of its theme parks. Waiting 6 or 8 hours online is not acceptabble and then not getting through is horrible.

You can't have it both ways.

Citing local and state changes then say Disney should be consistent across parks that span multiple countries with clear different rules and regulations.

Disney remaining legally compliant to whatever that theme park is subject to is what the legal standard is. Everything else is a wish and want, not a need.

Yes, the competition has stepped up their game on providing accessibility to the disabled community. To say it is a model for Disney to follow would be a mistake. I believe Disney remains head and shoulder above what it does as a corporate citizen compared to its theme park competition.

 

[bookgirl]

Agree to Disagree but you have to do something to make children and Disability are things you are born with or gain unwilling through no action on your own to me there is a clear difference

Except that ADA is that accommodation should match with non disabled customers experience. So technically whether its choice or not the two programs match and present an equal solution.

 

[joseph821]

You can't have it both ways.

Citing local and state changes then say Disney should be consistent across parks that span multiple countries with clear different rules and regulations.

Disney remaining legally compliant to whatever that theme park is subject to is what the legal standard is. Everything else is a wish and want, not a need.

Yes, the competition has stepped up their game on providing accessibility to the disabled community. To say it is a model for Disney to follow would be a mistake. I believe Disney remains head and shoulder above what it does as a corporate citizen compared to its theme park competition.

 

[joseph821]

Except that ADA is that accommodation should match with non disabled customers experience. So technically whether its choice or not the two

 

[bookgirl]

Exactly an equal solution. Very well said.

10 years as a Special Ed teacher. Some things never change.

ADA is written to embrace equality. What many are looking for is equity. But that is a whole different set of semantics.

 

[joseph821]

10 years as a Special Ed teacher. Some things never change.

 

[LKing]

I agree with that assessment but the process is unequal and uneven within Disney Parks.in the USA

Is that because the parks have different needs? By that, I mean that Fantasyland at DL has queue limitations whereas Fantasyland at WDW does not.

There has been some reporting that the DL team is only those in the kiosks handling both onsite and video...some quoted eight CMs handling it all, which makes sense that DL guests remain waiting 8+ hours for the online chat since the changeover. There's going to be adjustments there for sure.

In the other thread, there was someone who waited in the line and then spent 45 min talking to a CM. They, as they expected, were denied. After they discussed their condition, they spent the rest of the 45 min talking about a family member's condition and whether or not they would be approved (unknown because they weren't at the parks). They also talked about the new system. Eventually the CM gave the person some MEPs.

I understand CM being patient with guests, but once the conversation moves to a hypothetical visitor or about the system as a whole, maybe they need to cut people off. Personally, I think spending 45 min with a guest is too long.

 

[irlandaise]

10 years as a Special Ed teacher. Some things never change.

ADA is written to embrace equality. What many are looking for is equity. But that is a whole different set of semantics.

What would those different standards look like as applied to accessing rides at Disneyland?

 

[nalababybear]

Actually corporations usually have ONE policy for each specific area subject to local laws. I did not cite any local law. I am an attorney. Disney is in compliance with federal laws and regulations as well as the states where it does business. You can have it both ways - one policy subject to local law requirements. I never said Universal is a model. I just mentioned that UNiversal uses a third party business. Disney is a business and a corporation first and foremost. Whether Disney stays head and shoulders above others is your opinion. Universal is part of Comcast a major corporation.

True. It is my opinion where Disney is, as is there stance from the legal perspective tonehich you speak, and along where Disney should be is are also your opinion, not matter of law.

Disney may have grievances brought against them from parties with standing, but as you pointed out already, Disney is on pretty solid legal ground.

What you like is a want or opinion too.

 

[joseph821]

True. It is my opinion where Disney is, as is there stance from the legal perspective tonehich you speak, and along where Disney should be is are also your opinion, not matter of law.

Disney may have grievances brought against them from parties with standing, but as you pointed out already, Disney is on pretty solid legal ground.

What you like is a want or opinion too.

 

[lanejudy]

You cannot exclude individuals with major diseases and aliments from being able to apply.

Anybody is welcome to “apply” as you put it. Accommodations are offered for NEEDS not diagnoses, as per ADA. Not everyone with a diagnosis has the same needs. Therefore not all will receive DAS as the accommodation. There are other accommodations available.

Universal does not get nearly as much publicity in the area of accomdations for disabilities because they have decided not to be experts in medical conditions and disabilities.

Universal is much less accessible to the disabled population. It has nothing to do with how they operate their disability accommodations. It’s the type of attractions.

 

[joseph821]

Anybody is welcome to “apply” as you put it. Accommodations are offered for NEEDS not diagnoses, as per ADA. Not everyone with a diagnosis has the same needs. Therefore not all will receive DAS as the accommodation. There are other accommodations available.



Universal is much less accessible to the disabled population. It has nothing to do with how they operate their disability accommodations. It’s the type of