Disneyland’s DAS is denying the severely disabled now.

[BriannaRuth]

so they have now offered some alternatives. And to be honest, regardless if we want to have the conversation or not, genie+ is available to everyone. Everyone has equal access to purchase it.

You don't have to of course. So then standby.

True, but G+ isn't available for all attractions, only for some.

 

[irlandaise]

Needing an accommodation due to a mobility device, such as a scooter or wheelchair, is different from DAS. There's already a system in place for people in wheelchairs, and from what I've heard, there's been no change to that system.

Then why was this lady trying to get DAS if her only physical issue was mobility? As near as I can tell, the current system for users of mobility devices separates them from their family/friends in narrow queues, and she wanted a solution that would keep her party together.

 

[obsesseddisneyfan]

If I understand the issue correctly there has been an increase of DAS users making the lightning lanes too long. I noticed this during party season. When the only people were using the lightning lanes were DAS users. The length of the lightning lane on some rides (7 dwarf and haunted ) was so long that it was gumming up the stand by lane and making DAS useless.

Disney tried to make it so only those who needed help waiting in line got it. However if that does not work the next best way would be to limit those who can have DAS on any given day. Think park reservations. Make it so they can accommodate those that come into the parks. Just like parking stalls there are a limit to how many a business has to provide.

Disney is in a tight spot..... They have to figure this out and no one will think it's the best way.

 

[JerrodDragon89]

Then why was this lady trying to get DAS if her only physical issue was mobility? As near as I can tell, the current system for users of mobility devices separates them from their family/friends in narrow queues, and she wanted a solution that would keep her party together.

Because the point of DAS is so everyone is on the same footing, no one should be separated from their familiesfriends because of something born with or happened to them in life

 

[lanejudy]

Then why was this lady trying to get DAS if her only physical issue was mobility? As near as I can tell, the current system for users of mobility devices separates them from their family/friends in narrow queues, and she wanted a solution that would keep her party together.

She presumably has received DAS because of the ventilator, though that still doesn't explain the "why you can't wait in a standard queue" -- and thus was denied now that the rules are tightened.

To my knowledge, the Location Return Time which would be used for any attraction that is not wheelchair accessible (regardless of DAS) has not changed and allows for up to 5 guests with the wheelchair user. Though it is possible that's been reduced to 4 guests total.

The young woman's point of the video was to share her suggested change to Genie+ which really has nothing to do with DAS. Basically she's saying that because she has a Magic Key and visits the parks weekly, she can't afford to buy Genie+ (or LLMP) every time.

She is not actually complaining that she should have been granted DAS. Though that is the premise for why she now would buy Genie+.

 

[mistysue]

Because the point of DAS is so everyone is on the same footing, no one should be separated from their familiesfriends because of something born with or happened to them in life

That is not true. DAS does not exist to keep traveling groups together. DAS exists to provide reasonable accommodations so that everyone can access the ride. Not so that everyone can both wait and ride in their preferred way.
If what you are saying was the purpose, literally everyone would qualify, especially anyone with kids.

 

[JerrodDragon89]

That is not true. DAS does not exist to keep traveling groups together. DAS exists to provide reasonable accommodations so that everyone can access the ride. Not so that everyone can both wait and ride in their preferred way.
If what you are saying was the purpose, literally everyone would qualify, especially anyone with kids.

So because people born a certain way they should have to wait alone?

Yeah, I can't get behind that.

 

[mistysue]

So because people born a certain way they should have to wait alone?

Yeah, I can't get behind that.

Nobody has said that, ever.

 

[DLandgirlie]

I still haven't learned the technical terms for options other than DAS.

So if someone who needs to return to the line, and can't enter without assistance from a family member, how does that work if it's only two guests in a party?

You can't ask for a disabled person to wait alone if they can't be alone due to their disability, and if they only have them and another person with them.

 

[Jperiod]

disney would solve a ton of this if they'd just include the single LL rides together with the multipass for one price and allow some re-rides. I don't understand why this is rocket science for them. DAS is superior to genie+ and until they fix that, people are gonna cheat.

 

[LKing]

disney would solve a ton of this if they'd just include the single LL rides together with the multipass for one price and allow some re-rides. I don't understand why this is rocket science for them. DAS is superior to genie+ and until they fix that, people are gonna cheat.

Are you referring to Disneyland or WDW? Disneyland only has two single LL rides.

 

[Jperiod]

Are you referring to Disneyland or WDW? Disneyland only has two single LL rides.

both. It's a psychological marketing tactic. Same one that makes people pay more for "free shipping." Heck, I would probably buy it even though my son still qualifies just to save me the 6 hours I spent last year trying to get his DAS online. I paid for maxpass back in the day, even with DAS, because it saved me running around to the umbrellas to get a return time. Offer a good product and people will pay for it. Singlepass/multipass is not a good product when compared to DAS.

 

[mistysue]

I still haven't learned the technical terms for options other than DAS.

So if someone who needs to return to the line, and can't enter without assistance from a family member, how does that work if it's only two guests in a party?

You can't ask for a disabled person to wait alone if they can't be alone due to their disability, and if they only have them and another person with them.

You speak to a cast member and they help you out. The answer can be different for different rides due to the queue or the loading, different crowd levels, etc. To some extent, if Disney were to even attempt to publish a solid answer to this, there would be public outcry from thousands of people when either someone didn't like it or if something didn't go as published due to an extra circumstance.

 

[LKing]

Is there a list of disability services acronyms and what they mean?

 

[lanejudy]

Is there a list of disability services acronyms and what they mean?

I believe the only official acronym is DAS, which stands for Disability Access Service. Disney defines it as one of our programs offered at the theme parks intended to accommodate those Guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time.

Other acronyms are more social media shorthand:

AQR = Attraction Queue Re-entry; there may be times when a Guest must briefly step out of the standby queue and then rejoin their party. Every attraction has a defined process to support this option based on a person’s disability while the rest of the party remains in the queue.

RS = Rider Switch (or Rider Swap); Guests can wait with member(s) of their party who aren’t riding due to any of the reasons listed. Once the first Guest returns the waiting Guest can board the attraction without having to wait in the regular line again.

LRT = Location Return Time (aka wheelchair return time); This program is intended to accommodate persons with mobility devices or other physical restrictions who are unable to negotiate some of our older queues which may not be wheelchair accessible.

SAW = stroller-as-wheelchair; This tag allows a Guest to treat their stroller as a wheelchair and keep their device with them in attraction queues.

More details about the above offerings can be found on the Disneyland website.

RTQ = return to queue -- this is not an official disability offering, though social media frequently uses this term/acronym. Often it refers to what Disney calls Attraction Queue Re-entry, but sometimes it's intended more like the Location Return Time.

 

[LKing]

I believe the only official acronym is DAS, which stands for Disability Access Service. Disney defines it as one of our programs offered at the theme parks intended to accommodate those Guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time.

Other acronyms are more social media shorthand:

AQR = Attraction Queue Re-entry; there may be times when a Guest must briefly step out of the standby queue and then rejoin their party. Every attraction has a defined process to support this option based on a person’s disability while the rest of the party remains in the queue.

RS = Rider Switch (or Rider Swap); Guests can wait with member(s) of their party who aren’t riding due to any of the reasons listed. Once the first Guest returns the waiting Guest can board the attraction without having to wait in the regular line again.

LRT = Location Return Time (aka wheelchair return time); This program is intended to accommodate persons with mobility devices or other physical restrictions who are unable to negotiate some of our older queues which may not be wheelchair accessible.

SAW = stroller-as-wheelchair; This tag allows a Guest to treat their stroller as a wheelchair and keep their device with them in attraction queues.

More details about the above offerings can be found on the Disneyland website.

RTQ = return to queue -- this is not an official disability offering, though social media frequently uses this term/acronym. Often it refers to what Disney calls Attraction Queue Re-entry, but sometimes it's intended more like the Location Return Time.

Thanks, this helps! I was looking for the acronyms that I see in this thread and the other one.

For AQR, is that something that people ask for before getting in line? Or does it applies to everybody?

I've shared this before, but we were in line for Guardians when one side temporarily shut down. They announced that the standby line would be significantly slower and that LL people would be boarded first. We were very close to the front (inside the building) and one person in our party needed to use the restroom. They don't have a disability but didn't anticipate the extra wait. They approached the CM at the front and were allowed to leave. When we got to the front, the CM had us wait to the side until our friend returned. Our friend was allowed to enter via LL and meet up with us where we were waiting. We were very appreciative. Is this an example of AQR or is it something more official than that?

 

[lanejudy]

For AQR, is that something that people ask for before getting in line? Or does it applies to everybody?

AQR might be requested in advance, especially if someone anticipates they will need to leave the queue at some point. It can be helpful to ask before entering how the situation would be handled. I recommend something like "I may need to leave the queue at some point; how do I rejoin my party?" Rather than asking for "AQR" by that term.

Is this an example of AQR or is it something more official than that?

Yes! Good example. And yes it is available to anybody.

 

[bookgirl]

Because the point of DAS is so everyone is on the same footing, no one should be separated from their familiesfriends because of something born with or happened to them in life

Except that same system is used for Rider Swap. It seems like Disney could say that the separation is no different than Rider Swap and thus makes the meet up with family the same or comparable. So if it's not right as an ADA accommodation then should Rider Swap be ended because it separates members of families/friends?

 

[Iceman93]

I feel like the DAS is a distraction to what the woman is actually asking for, which is an annual G+ subscription as an add-on to a Magic Key. Not only disabled people would benefit from that. But I think Disney WANTS MK holders to pay for G+ every time they go (or at least every time they want shorter lines for the headliners). Otherwise the place would primarily become a locals park again, which would be a detriment to the big-spending once-in-a-lifetime (or at least once-a-year) tourists who are more likely to buy G+ but who will stop doing so if those lines become ridiculously long.

 

[irlandaise]

I feel like the DAS is a distraction to what the woman is actually asking for, which is an annual G+ subscription as an add-on to a Magic Key. Not only disabled people would benefit from that. But I think Disney WANTS MK holders to pay for G+ every time they go (or at least every time they want shorter lines for the headliners). Otherwise the place would primarily become a locals park again, which would be a detriment to the big-spending once-in-a-lifetime (or at least once-a-year) tourists who are more likely to buy G+ but who will stop doing so if those lines become ridiculously long.

Good point, Iceman. Locals are a very mixed blessing for DL. They love the parks and are happy to shell out for Magic Keys, so that's a good source of steady revenues for Disney. But after they buy those passes, their spending habits are very different from occasional visitors, and not to Disney's benefit. Why pay $35 for dinner at the parks when you can get takeout on the way home or just eat at home?