The main frustrating factor is... this is NOT the first time they have had problems. They have them all the time. Time after time the same thing. A horrific website with horrific issues trying to access things. If this was an isolated incident I'd agree with you but seeing as it's not, sorry, I do think they have significant problems in their IT dept.
This, exactly.
My husband is a cast member for Disney and works on backing up the storage for Disneys various websites. Before they go live with a website, there are months and months (sometimes years) of behind the scenes work and testing that goes on by lots of people! Unfortunately, things happen.....mistakes happen, sometimes its software error and sometimes its human error. Before you say someone should be fired, let me tell you that when problems occur, they try to fix it as fast as humanly possible and their employees are working around the clock to find out what is wrong and fix the issue. Disney cares about their customers and I assure you are working to fix these issues you're all talking about! My husband is on call every three-four weeks and there have been birthday parties he has missed, all nighters pulled, vacations interrupted....all in the name of trying to uphold their reputation and get things up and running. When you get frustrated, just remember they know its a problem....they're not ignoring it, they're working on it and it just may take some time, and their employees are working very hard to fix the problem!!!!
No. I'm sorry, no.
They could not possibly have thought they were done with the website. Did you SEE it the first day it debuted? It did NOTHING. It's all bubbly and cute (just like the new weightwatchers website, whose aesthetics are NOT my style) but it didn't work.
They didn't move the trip info from one site to the other. HOW is that a finished website? Or they didn't code it right to GET the data from the same place that the old site did. Nope. It's simply impossible that they thought they were finished.
So there's a big huge large big company out in WA, and what THEY do is have a "master" website. That site is days in the future, and it is rolled out, IF it is good, day by day. If it's not good, they don't roll it out.
I would really tell Disney about it, because you almost never hear of problems with the website; they hardly even ever get hit by "denial of service" attacks when some group or another TRIES to knock it down.
Having a master site is a good thing. I highly recommend it.
But there's no chance in anywhere that ANYONE in his department thought they had a working website up. It did nothing but sit there and look cute.
NOW, what, 2 weeks later? I'm getting the interesting functionality of the "new" site on the OLD site. That's cool, though I still don't understand the purpose of checking in NOW for a hotel reservation that starts Feb 18. But I was supposedly able to do it.
all in the name of trying to uphold their reputation
Well I do have to say that they are doing that, since their reputation for having a working, problem-free, website is pretty bad. Having a pretty, flashy, blinky website that makes an older computer (like I used to have) rev up like a jet engine has taken over the hard drive, they are good at THAT. But functioning? Not so much. So...good job to the IT department?