- Nov 7, 2005
I'm generally easy going but the debacle that has been the Disney website change is irritating and mind-boggling. Over the last several days I've managed to book a vacation and dining reservations but not without multiple messages stating the server was busy, the website was down or my reservations could not be retrieved, in addition to several phone calls involving lengthy waits and sketchy connections. How can a company as profitable as Disney not test a website before launch and not promptly fix any bugs? I'm assuming Disney doesn't care about their customers' satisfaction.