Yet another example of just how poorly Bank One is managing the fulfillment end of this so-called "relationship management marketing initiative." Why Disney selected such a B- firm to partner with is beyond me; I've never seen the start up phase of any Disney program as messed up as this one is, specifically:
- Bank one sending out decline letters to people who who had been already been accepted.
- People who applied through the
DVC link not getting "DVC' version cards.
- Bank One staff telling DVC members who didn't get those cards that they had to apply all over again to get one.
- Applicants with excellent credit histories being declined (search these boards for a few minutes and you'll find scores of 'em).
- People who had already applied and been declined subsequently getting mail inviting them to apply.
