Disney to cancel FPs if room is cancelled

[Tiggerlover91]

Idea is book for 10 days and a 2nd one for the last 5 days (so overlaps). Use first one to book FP for 60+10 to book hard to get FP for the 2nd 5 days. Then cancel the 10 day one but keep the separate 5 day one and thinking is those FP will stay as still have those days booked in system

Is that what people were doing and now those of you being honest are being penalized?

Bit of a bummer that it is having a negative consequence on people that aren’t doing anything wrong because of people that are doing questionable thing (obviously debate how wrong it is if Disney’s systems allowed it)

Again, I think it sucks for you guys. I could care less if you get that SDD or FoP FP by having that rolling 60 day window...those rides aren't for me. And if you pick up 7DMT also because of that window....more power to you. I would just rope drop that one and plan my MK day accordingly.

I am SO sorry those of you doing nothing wrong suffers the consequences from those who cannot do the right thing.

 

[JenniferYoung44]

Okay, forgive me for asking here on page 59, as I'm only trying to understand the disadvantage those with split stays have now. How come the two 60 day windows put you at a disadvantage now? (I understand for some it may be 3 60 day windows) Is it because, for example let's say someone is doing 2 days at the Contemporary and then moving over for 5 days at Yacht Club, and the window opens for the Contemporary. Is it because you will only get a 60 and a 60+1? Then when the Yacht Club window opens you have to start over again, only this time you get 60 going through 60+4. Was it previously the window opened and because there was no gap it rolled and you go 60 all the way through 60+6? So rides like SDD and FoP were guarantees for you guys to where now you're going to have to work a bit harder at it?

I hope I'm understanding correctly. And if I am.....that really is kinda stinky for you guys.

Yes you have it right. And it sucks. If it was really intended and if it stays.

 

[PolyRob]

A few years ago there was a glitch and I was able to book both TT and Soarin as part of my first 3 at Epcot. I enjoyed the pixie dust!

Does anyone remember when the Pandora FP+ first dropped in 2017?! Policy was clearly advertised that Tier 1 was 1 Avatar attraction. Sloppy coding from Disney IT allowed many people to get both NRJ and FoP. Disney honored the FP+. Strategy?

 

[piccolopat]

LOL - waiting for posts that talk about how adding someone to your room that isn’t actually staying there is the next loophole to be cracked down on (or the soon to be created business of selling the remaining room capacity on your reservation!). Loopholes all around - question always will be where Disney draws the line and says the benefit to closing it doesn’t outweigh the inconvenience causes to others!

Is that really a loophole? Of you have enough room occupancy to add someone to your reservation and pay the fee, where applicable, I think that remains an acceptable practice. If you don't have enough room occupancy to add that person, they shouldn't get access to the same 60 day window as people that are paying to stay on site.

 

[Party.Of.4-NY>>>FL]

Does anyone remember when the Pandora FP+ first dropped in 2017?! Policy was clearly advertised that Tier 1 was 1 Avatar attraction. Sloppy coding from Disney IT allowed many people to get both NRJ and FoP. Disney honored the FP+. Strategy?

I remember! And while I didn’t have a trip planned at that time, I celebrated with everyone that was able to book FP for both in the few minutes it was possible. Clearly the time and energy they spent educating themselves on their upcoming vacations is what led them to be online at 7:00am sharp the day Pandora FP were to be released. Not long after the 7:00am release, the ability to book both FOP and NRJ ended. Early birds got the worms.

 

[EdnaMarieMode]

I called the AP line last night for some confirmation, and it's the same for AP holders. If you book a split stay, it will be treated as two reservations. His answers kept including the words "within business rules." He stressed (like he was reading from a form letter) that this "will make booking FP easier for those who are abiding by business rules." He must have used the term "within business rules" six times, I lost count.

I specifically stated that in 2 places on Disney websites it states that AP holders with resort reservations can book FP at 60 days, for up to 7 days or length of stay. His response was that "it says for one contiguous stay," which it does not (I realize it also doesn't specify it applied to a non-contiguous stay either- the wording was always kind of open to some interpretation). He kept repeating (as if from a script) that it is "within business rules for Disney to designate this as 2 different stays with 2 different booking windows."

So yes, they are really doing this to cut down on those who book a room in order to get the FP window to open early who then intend to cancel the room later on (particularly those who book 1 night as a leading or throwaway reservation). Unfortunately, that is hurting those of us who legitimately need or want a split stay, fully intending to stay on those days. I have a 3/3 split at Pop and SSR in May (DVC MS can't help- half the stay is cash and half on points, both are RO because we have AP). My booking window will be split for the two of them.

I'm glad they are cracking down on FP loopholes, but I don't think someone booking at 2 different resorts they fully intend to stay at is something they should penalize. I suppose there's no other easy solution. I was in favor of the cancellation of FP with cancellation (and no rebooking within 2 days) of the resort reservation and I still am, but I won't be booking any split stays going forward (which may mean I have to book fewer stays, period and thus won't need to renew our AP either) because I like to book everything in one shot and be done with it.

 

[TheMaxRebo]

I called the AP line last night for some confirmation, and it's the same for AP holders. If you book a split stay, it will be treated as two reservations. His answers kept including the words "within business rules." He stressed (like he was reading from a form letter) that this "will make booking FP easier for those who are abiding by business rules." He must have used the term "within business rules" six times, I lost count.

I specifically stated that in 2 places on Disney websites it states that AP holders with resort reservations can book FP at 60 days, for up to 7 days or length of stay. His response was that "it says for one contiguous stay," which it does not (I realize it also doesn't specify it applied to a non-contiguous stay either- the wording was always kind of open to some interpretation). He kept repeating (as if from a script) that it is "within business rules for Disney to designate this as 2 different stays with 2 different booking windows."

So yes, they are really doing this to cut down on those who book a room in order to get the FP window to open early who then intend to cancel the room later on (particularly those who book 1 night as a leading or throwaway reservation). Unfortunately, that is hurting those of us who legitimately need or want a split stay, fully intending to stay on those days. I have a 3/3 split at Pop and SSR in May (DVC MS can't help- half the stay is cash and half on points, both are RO because we have AP). My booking window will be split for the two of them.

I'm glad they are cracking down on FP loopholes, but I don't think someone booking at 2 different resorts they fully intend to stay at is something they should penalize. I suppose there's no other easy solution. I was in favor of the cancellation of FP with cancellation (and no rebooking within 2 days) of the resort reservation and I still am, but I won't be booking any split stays going forward (which may mean I have to book fewer stays, period and thus won't need to renew our AP either) because I like to book everything in one shot and be done with it.

What does “within business rules” mean? Like it isn’t brought we are given by them a lot of money to stay on property for the entirety of our stay? Would they prefer I stay entirely in a value rather than doing two days at a Deluxe (as is our plan for our next trip)?

 

[PrincessWithABlaster]

I keep trying. It's not really opening early for me. It appears to sometimesbut I can't actually confirm FPs.

Does anyone remember when the Pandora FP+ first dropped in 2017?! Policy was clearly advertised that Tier 1 was 1 Avatar attraction. Sloppy coding from Disney IT allowed many people to get both NRJ and FoP. Disney honored the FP+. Strategy?

Something to remember for those who will try to go to opening day for GE. Although I bet Disney IT doesn't make that mistake again.

 

[PolyRob]

I keep trying. It's not really opening early for me. It appears to sometimesbut I can't actually confirm FPs.


Something to remember for those who will try to go to opening day for GE. Although I get Disney IT doesn't make that mistake again.

HAHA like winning the lottery twice!!

I am sure someone in Disney IT would get fired or outsourced (if not already) if this happened for SWGE

 

[EdnaMarieMode]

What does “within business rules” mean? Like it isn’t brought we are given by them a lot of money to stay on property for the entirety of our stay? Would they prefer I stay entirely in a value rather than doing two days at a Deluxe (as is our plan for our next trip)?

I wish I knew specifically because he just kept saying it over and over. Again, this was clearly scripted.

I kept responding that it is not against the rules and never has been to book a split stay and that like many others we were unable to book our entire stay at one resort and that there are many reasons people do this. He stated it has “always been within the business rules” to consider this two different stays with two different stays. I suppose he’s not wrong either- it was considered 2 stays for ADRs (unless it was DVC bookings). They don’t really publish the rule book.

 

[Mish415]

I wish I knew specifically because he just kept saying it over and over. Again, this was clearly scripted.

I kept responding that it is not against the rules and never has been to book a split stay and that like many others we were unable to book our entire stay at one resort and that there are many reasons people do this. He stated it has “always been within the business rules” to consider this two different stays with two different stays. I suppose he’s not wrong either- it was considered 2 stays for ADRs (unless it was DVC bookings). They don’t really publish the rule book.

Did they confirm that DVC will be able to book out a split stay at 60 days? If so, i would why it is ok for DVC for not for regular bookings? Im guessing they are only allowing DVC to do it (if in fact they are) because it would have been too much work/hassle to have it work the same on DVC bookings. (I am DVC so it works out good for me, but just seems silly that it would work for some but not for others)

 

[Ensusieasm]

I called the AP line last night for some confirmation, and it's the same for AP holders. If you book a split stay, it will be treated as two reservations. His answers kept including the words "within business rules." He stressed (like he was reading from a form letter) that this "will make booking FP easier for those who are abiding by business rules." He must have used the term "within business rules" six times, I lost count.

I specifically stated that in 2 places on Disney websites it states that AP holders with resort reservations can book FP at 60 days, for up to 7 days or length of stay. His response was that "it says for one contiguous stay," which it does not (I realize it also doesn't specify it applied to a non-contiguous stay either- the wording was always kind of open to some interpretation). He kept repeating (as if from a script) that it is "within business rules for Disney to designate this as 2 different stays with 2 different booking windows."

So yes, they are really doing this to cut down on those who book a room in order to get the FP window to open early who then intend to cancel the room later on (particularly those who book 1 night as a leading or throwaway reservation). Unfortunately, that is hurting those of us who legitimately need or want a split stay, fully intending to stay on those days. I have a 3/3 split at Pop and SSR in May (DVC MS can't help- half the stay is cash and half on points, both are RO because we have AP). My booking window will be split for the two of them.

I'm glad they are cracking down on FP loopholes, but I don't think someone booking at 2 different resorts they fully intend to stay at is something they should penalize. I suppose there's no other easy solution. I was in favor of the cancellation of FP with cancellation (and no rebooking within 2 days) of the resort reservation and I still am, but I won't be booking any split stays going forward (which may mean I have to book fewer stays, period and thus won't need to renew our AP either) because I like to book everything in one shot and be done with it.

And....Maybe they really mean it now, but I bought my first platinum annual pass before my January onsite split stay and I was told by many phone CM’s that my uninterrupted split stay at two Disney resorts would have two different 60 day fastPass windows. Even two different cast members on the special passholder phone line said the same thing. However, when my first 60 day window opened up at 7am I was able to book all ten days of fastpasses. Also, before I left on that January trip, my fast pass window opened up for my upcoming onsite early March trip, and I was able to book all six days of fast passes while I hadn’t used any of my 10 days of January fast passes yet. Many phone CM’s had told me this wouldn’t work either because it was two many fastpasses on my platinum annual pass at once.
They were all wrong, thankfully, because I was feeling regret for buying my very first annual pass because it was like I was being penalized for having it.
So......really, until we see how this all really works, we can’t believe everything the well meaning CM’s say.

 

[guerns17]

So many people like to experience different resorts in one trip...it seems they should have figured out a way for legit split stays to be combined under one reservation number. So that it can act as a single reservation does.

 

[Mish415]

And....Maybe they really mean it now, but I bought my first platinum annual pass before my January onsite split stay and I was told by many phone CM’s that my uninterrupted split stay at two Disney resorts would have two different 60 day fastPass windows. Even two different cast members on the special passholder phone line said the same thing. However, when my first 60 day window opened up at 7am I was able to book all ten days of fastpasses. Also, before I left on that January trip, my fast pass window opened up for my upcoming onsite early March trip, and I was able to book all six days of fast passes while I hadn’t used any of my 10 days of January fast passes yet. Many phone CM’s had told me this wouldn’t work either because it was two many fastpasses on my platinum annual pass at once.
They were all wrong, thankfully, because I was feeling regret for buying my very first annual pass because it was like I was being penalized for having it.
So......really, until we see how this all really works, we can’t believe everything the well meaning CM’s say.

Well thats part of the problem with all of this - Disney has always given out bad information over the phone, so you can never rely on anything your told.

 

[Doug M]

Idea is book for 10 days and a 2nd one for the last 5 days (so overlaps). Use first one to book FP for 60+10 to book hard to get FP for the 2nd 5 days. Then cancel the 10 day one but keep the separate 5 day one and thinking is those FP will stay as still have those days booked in system

One would hope the system would cancel all the FP since it opened a window to make FP that would were not ultimately entitled to. I would also argue if you didn't actually book those FP until your final entitled date they should stay, but thst would likely be rare, and i wouldn't trust Disney IT to get it right.

 

[Upatnoon]

So many people like to experience different resorts in one trip...it seems they should have figured out a way for legit split stays to be combined under one reservation number. So that it can act as a single reservation does.

So long as people with longer stays have an FP advantage over those with shorter stays, having one reservation number or any other device will not help.

There is never a way for Disney to know if a guest booking a split stay is intending to cancel their leading reservation and still enjoy FOP or Slinky on the first day of their second reservation.

This policy does, indeed, burn people who like to book split stays because they are losing the long-stay FP advantage.

I can see no "fix" for this but others might.

 

[EdnaMarieMode]

And....Maybe they really mean it now, but I bought my first platinum annual pass before my January onsite split stay and I was told by many phone CM’s that my uninterrupted split stay at two Disney resorts would have two different 60 day fastPass windows. Even two different cast members on the special passholder phone line said the same thing. However, when my first 60 day window opened up at 7am I was able to book all ten days of fastpasses. Also, before I left on that January trip, my fast pass window opened up for my upcoming onsite early March trip, and I was able to book all six days of fast passes while I hadn’t used any of my 10 days of January fast passes yet. Many phone CM’s had told me this wouldn’t work either because it was two many fastpasses on my platinum annual pass at once.
They were all wrong, thankfully, because I was feeling regret for buying my very first annual pass because it was like I was being penalized for having it.
So......really, until we see how this all really works, we can’t believe everything the well meaning CM’s say.

I asked this same question two weeks ago via the chat function, before the changes were confirmed, and was told the opposite- that they would be treated as one continuous stay and I could book my entire stay’s FP all at once. That CM even looked up my reservations and confirmed I did not need to do anything further to link them.

I don’t really have any way to know if the first CM was wrong, if the second CM is wrong, if neither of them is wrong (because pre-change maybe CM 1 was right and now post-change CM 2 is right). It happens any time I have a question and reach out to a CM. I know they mean well, but some consistency (which I’m sure needs to Be passed down from above) would go a long way.

So far I’ve been trying to keep up with what people have experienced since this all really started and so far it seems to be only DVC stays that are connected with the full booking window opening at 60 days. Hopefully some fellow AP holders will be able to chime in soon.

Well thats part of the problem with all of this - Disney has always given out bad information over the phone, so you can never rely on anything your told.

Exactly. This has happened to me many times. I was mainly amused by how scripted it all was. There was none of the usual “let me look into that” pause. It was an immediate scripted response about “business rules.” I could probably call back, get the same CM and now he has a different script.

In all actuality I won’t know what the deal is for me specifically until my window opens, because what happens for one guest doesn’t always happen for another.

However it shakes out for my upcoming trip isn’t a deal-breaker for me. Now I just know in the future I’ll have to plan differently.

 

[Rick195275]

I suggest we stop worrying about what is factual and not at the moment. The article listed is what we have to consider as fact right now. There are still plenty of questions though which can be discussed and people are doing research on those questions.

I’m having trouble finding the article amongst all these messages.... did the article say that DVC bookings would treated differently or was this just speculation also?

 

[DisBuckMan]

Did they confirm that DVC will be able to book out a split stay at 60 days? If so, i would why it is ok for DVC for not for regular bookings? Im guessing they are only allowing DVC to do it (if in fact they are) because it would have been too much work/hassle to have it work the same on DVC bookings. (I am DVC so it works out good for me, but just seems silly that it would work for some but not for others)

My guess would be that DVC is being treated differently because occupancy rates are much higher for DVC, and it could also be a perk to assist in selling DVC.

No one but Disney knows at this point.

 

[DisBuckMan]

So long as people with longer stays have an FP advantage over those with shorter stays, having one reservation number or any other device will not help.

There is never a way for Disney to know if a guest booking a split stay is intending to cancel their leading reservation and still enjoy FOP or Slinky on the first day of their second reservation.

This policy does, indeed, burn people who like to book split stays because they are losing the long-stay FP advantage.

I can see no "fix" for this but others might.

The only fix I can see for this is for Disney to honor the system of allowing 60 day length of stay fp's for split stays, but automatic cancellation of all fp's for the 2nd half (and 3rd, 4th, etc if applicable) if the first part of the split stay is cancelled or shortened. Of course, a 24 hour "grace" period should be in place to allow a re-booking at another onsite resort. Also, if a longer stay is shortened on the front end, then cancel all fp's, and start over again.