Disney Store Mask Sizes

[Meriweather]

My replacement masks shipped today

 

[dina444444]

There were some new styles at world of disney in downtown Disney today.

 

[TLSnell1981]

There were some new styles at world of disney in downtown Disney today.
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We are headed down soon. Are masks plentiful? I may wait and buy some there. It will be quicker than waiting for them to ship.

 

[dina444444]

We are headed down soon. Are masks plentiful? I may wait and by some there. It will be quicker than waiting for them to ship.

Last Saturday they had lots of styles/size of the masks that are on shop disney. Today they only had a very small selection of those but plenty of the 4 new styles, there was one I didn’t buy(it looks like Donald’s mouth in the packaging).

edit: they also took away the buy 4 for $20 deal at world of Disney (at least in CA). These were $6/each and not eligible for any discounts

 

[TLSnell1981]

Last Saturday they had lots of styles/size of the masks that are on shop disney. Today they only had a very small selection of those but plenty of the 4 new styles, there was one I didn’t buy(it looks like Donald’s mouth in the packaging).

edit: they also took away the buy 4 for $20 deal at world of Disney (at least in CA). These were $6/each and not eligible for any discounts

Thanks! We basically need to upsize most of our order. They aren't expected to even ship much less arrive before we leave.

 

[dina444444]

Thanks! We basically need to upsize most of our order. They aren't expected to even ship much less arrive before we leave.

This was for DtD in CA. I’m not sure what the situation is at WDW right now and it’s not clear if they got these new designs in yet.

 

[Diznygrl]

I want that Haunted Mansion one!! But I wonder if they even bothered to really fix the issues with these new ones or do they still have the same horribly undersized straps as the old ones. I really don't want to buy large because they would probably be too big for me in the face. The medium fits me perfectly in the face area it's just the straps that are bad.

 

[dina444444]

I want that Haunted Mansion one!! But I wonder if they even bothered to really fix the issues with these new ones or do they still have the same horribly undersized straps as the old ones. I really don't want to buy large because they would probably be too big for me in the face. The medium fits me perfectly in the face area it's just the straps that are bad.

That was my issue. The larges I bought today are a little loose in my face but I’m hoping that going through the wash will help that.

 

[TLSnell1981]

This was for DtD in CA. I’m not sure what the situation is at WDW right now and it’s not clear if they got these new designs in yet.

I thought maybe you talking about DL. We still think of Disney Springs as Downtown Disney too. They've changed the name several times over the last forty years. We always seem to lag behind.

 

[SamFaniam]

Ours finally arrived today after ordering them on the second possible day. They are terrible. FollowEd Disney’s guidelines for sizes, and as others have experienced the mediums don’t fit. The larges are better, well one of them is. The other three larges are all a little smaller. I don’t understand how the four masks can come in four different sizes. Don’t care for the material either, it’s not nearly as breathable as my cotton masks. I wish I had canceled before they sent them.

 

[SamFaniam]

Update from yesterday. The one large size mask that actually fit correctly – one of the ear straps broke today!

 

[Jennasis]

They are garbage.

 

[theluckyrabbit]

Ours finally arrived today after ordering them on the second possible day. They are terrible. FollowEd Disney’s guidelines for sizes, and as others have experienced the mediums don’t fit. The larges are better, well one of them is. The other three larges are all a little smaller. I don’t understand how the four masks can come in four different sizes. Don’t care for the material either, it’s not nearly as breathable as my cotton masks. I wish I had canceled before they sent them.

Update from yesterday. The one large size mask that actually fit correctly – one of the ear straps broke today!

They are garbage.

Make sure to let Disney know about this. It really is important. Don't just complain here. Disney really needs to know what a disaster these masks turned out to be -- so that they can avoid working with this same factory (or whoever) in the future. Be specific about what was wrong with the masks, e.g. how the sizing and quality were inferior. Be specific about what needs to be improved and how. These problems won't get addressed and fixed if Disney doesn't hear about them in detail.

 

[sibesx2]

I had originally ordered 2 sets of medium. When I started reading the size problem with them, I canceled that order and reordered large. Finally received them yesterday. They all have a slight difference in size. But they all fit my adult daughter, are a bit tight on my 19yo grandson, and too big for me (I have a small face).

 

[SamFaniam]

Make sure to let Disney know about this. It really is important. Don't just complain here. Disney really needs to know what a disaster these masks turned out to be -- so that they can avoid working with this same factory (or whoever) in the future. Be specific about what was wrong with the masks, e.g. how the sizing and quality were inferior. Be specific about what needs to be improved and how. These problems won't get addressed and fixed if Disney doesn't hear about them in detail.

I did. I received a one sentence response “returns and exchanges at shop Disney.com are simple“ despite the fact that when we ordered these they were listed, understandably, as being non-returnable.

 

[theluckyrabbit]

I did. I received a one sentence response “returns and exchanges at shop Disney.com are simple“ despite the fact that when we ordered these they were listed, understandably, as being non-returnable.

I think the non-refundable policy on these changed when Disney got hit with the massive flood of complaints about the seriously poor quality and sizing problems (which is why speaking up can be helpful). It was the least they could do -- the problems were undeniable!

 

[ArielRae]

Just back from my local Disney Store and they had these strips of paper you used to help measure for your face mask size.

Step A: Place edge along bottom of chin and measure to bridge of nose.

Step B: Place edge at tip of nose and measure to back of ear.

 

[antmaril]

I got my masks today - size L. I think they are going to fit me fine. They are very cute!

 

[Meriweather]

I received my 2 sets of replacement masks today I ordered first day for the originals.....size medium.
Complained about them as soon as they arrived in mid June and got them replaced in a large.
I am happy. They are cute, they fit fine.
I do have a set of large I got originally and have been wearing them. They are doing fine.

 

[lilmc]

My larges came in today. Due to inconsistencies mentioned, I knew what to expect. They do end up being a “family pack” meaning there is a size from little kid to dad in the same pack, you just do not get to pick which character you want ahead of time.

Picture shown with left sides aligned to show the size difference with all four “larges”