Disney keeps putting a hold on my card

[rednaskela]

Over a month ago I tried to purchase tickets online for Disney's Very Merriest After Hours. I tried to have the payment processed three times but, since the Disney page is super glitchy, it never went through. So then I made the reservation over the phone and it worked successfully.

Today I saw that Disney has put a hold on my credit card ever since mid November and it seems it is blocking the same amount I would have payed, had I purchased three additional After Hours bookings. The money hasn't been withdrawn yet, but it is blocked. Disney themselves are telling me that they cannot "unblock" any payments manually and that putting a hold on credit cards will be is only for a short time. Now, it has been a month, this cannot be right.

Does anyone relate to this or has had a similar experience or can give some advice?

Thanks!

 

[scrappinginontario]

I would call Disney IT at 407-939-7639.

 

[denman007]

Over a month ago I tried to purchase tickets online for Disney's Very Merriest After Hours. I tried to have the payment processed three times but, since the Disney page is super glitchy, it never went through. So then I made the reservation over the phone and it worked successfully.

Today I saw that Disney has put a hold on my credit card ever since mid November and it seems it is blocking the same amount I would have payed, had I purchased three additional After Hours bookings. The money hasn't been withdrawn yet, but it is blocked. Disney themselves are telling me that they cannot "unblock" any payments manually and that putting a hold on credit cards will be is only for a short time. Now, it has been a month, this cannot be right.

Does anyone relate to this or has had a similar experience or can give some advice?

Thanks!

So when you made the reservation, they didn't actually charge you?

It's possible they are periodically 'testing' the card to make sure it's still good. It's against Visa regulations to have a hold that long.

I would call your credit card company to see when the hold(s) were applied and what the expiration date(s) are or were.

 

[Mrs.AMC]

You need to speak to your credit card company.

 

[LeighHop]

I have not been able to purchase anything with my Disney account for years. I’m DVC, AP. Talked to them all multiple times about it and no one can figure out why. I’ve tried multiple cards, have excellent credit, pay everything Disney early.

My husband has to use his account to buy anything, including LL.

 

[Takket]

I think I had something similar a few years ago and we just called Disney and they took it off.