Disney Just Called Me About Flordia Rate Glitch...

[CarolA]

They have to honor the rate for all nights. You have it documented at that rate. Other boards are only saying that they wanted to confirm addresses. One person said they tried to make them pay more, and they threatend to sue, and then Disney said they would honor it.

Hmmm... Well Disney could call your bluff...

Actually they do not have to honor it since it appears to have been a "tax issue" (As I understand it the tax was subtracted from the bill") In that case in most states they would have to honor the rate, but add the tax BACK. (I used to collect taxes and in my state you would be stuck... they could legally add the taxes back to the bill and you would have to pay REGARDLESS... Someone actually tried suing Delta over a simular situation, they lost!

 

[LittleMermaidsMom]

I just got a call from a Disney rep a few minutes ago... she informed me they will only be honoring the first night of the reservations, the remaining nights will be charged the normal FL resident rate... she said this decision came from "upper management"... it's too bad, but I really expected it

I didn't even bother arguing the issue and told her to just go ahead and cancel our ressies...

I'm not familiar with FL law, but I am an attorney in MI and believe FL contract law is probably pretty much the same as MI... while it may be a breach of contract for WDW to not honor the rate, since they are now stating their non-performance, the only recourse to force them to perform would be to bring them to court - which wouldn't be worthwhile or cost effective for anybody. Unless they can be convinced to perform for the sake of good customer service, there's not too much anyone can do - short of taking them to court. And while most contract issues are resolved by reviewing the actual written contract terms, there is still an implied "good faith" in dealing and Disney does have a valid defense to their non-performance - MISTAKE.

Not to get too technical, , but if anyone is interested: the Uniform Commercial Code (UCC) is the legal standard by which most jurisdictions base their contract rules. Under the UCC, a valid defense to non-performance of a contract is Mistake. The defense is made even stronger if the other party was, or should have been aware of, the mistake. Since we all knew the rate was a mistake, Disney has a pretty good defense for not honoring it.

That said, I hope those that choose to argue it are successful and get their rates honored for the entire stay. Go get 'em!!

 

[Lewisc]

The defense is made even stronger if the other party was, or should have been aware of, the mistake. Since we all knew the rate was a mistake, Disney has a pretty good defense for not honoring it.

That said, I hope those that choose to argue it are successful and get their rates honored for the entire stay. Go get 'em!!

I'd like to see anyone try to argue a negative tax figure is anything but a mistake.

 

[lillygator]

Oh well...I guess once I get the call we will be cancelling too! What a shame - I already have Le Celliar, California Grill, Maya Grill and a few others booked.....

well I guess I will be saving more $$ for xmas gifts...

 

[A Mickeyfan]

I'd like to see anyone try to argue a negative tax figure is anything but a mistake.

no one would agrue that it wasn't a mistake. I think what people are saying is that it was Disney's mistake, not ours. When the HI had theirs at 1.93, everyone knew it was a mistake and HI honored it..... that is even cheaper than what Disney's was....

 

[A Mickeyfan]

I just got a call from a Disney rep a few minutes ago... she informed me they will only be honoring the first night of the reservations, the remaining nights will be charged the normal FL resident rate... she said this decision came from "upper management"... it's too bad, but I really expected it

I didn't even bother arguing the issue and told her to just go ahead and cancel our ressies...

I'm not familiar with FL law, but I am an attorney in MI and believe FL contract law is probably pretty much the same as MI... while it may be a breach of contract for WDW to not honor the rate, since they are now stating their non-performance, the only recourse to force them to perform would be to bring them to court - which wouldn't be worthwhile or cost effective for anybody. Unless they can be convinced to perform for the sake of good customer service, there's not too much anyone can do - short of taking them to court. And while most contract issues are resolved by reviewing the actual written contract terms, there is still an implied "good faith" in dealing and Disney does have a valid defense to their non-performance - MISTAKE.

Not to get too technical, , but if anyone is interested: the Uniform Commercial Code (UCC) is the legal standard by which most jurisdictions base their contract rules. Under the UCC, a valid defense to non-performance of a contract is Mistake. The defense is made even stronger if the other party was, or should have been aware of, the mistake. Since we all knew the rate was a mistake, Disney has a pretty good defense for not honoring it.

That said, I hope those that choose to argue it are successful and get their rates honored for the entire stay. Go get 'em!!

Just wondering, you are a FL resident? Your ID shows from MI?? Only asking that because if you really aren't a FL resident they are still giving it to you at the resident rate for the one night? I thought the told another poster that his had to be canceled all together I don't mean any offence by this, I really am wondering....

 

[CharlesTD]

HI and Disney are 2 separate emntities and they will certainly not act the same. Disney had a tax error HI had a definate price error not the ammount of tax charged but a glaring price error. I find what Disney is doing to be acceptable and in all honesty the correct thing hey they are still offering to honour the first night stay at the reduced rate which is more than they have to.

 

[Lewisc]

no one would agrue that it wasn't a mistake. I think what people are saying is that it was Disney's mistake, not ours. When the HI had theirs at 1.93, everyone knew it was a mistake and HI honored it..... that is even cheaper than what Disney's was....

Some people tried to argue the HI was a grand opening promotion I was attacked for suggesting that no reasonable person could think it was anything but a mistake. A room rate that was basically free would be a promotion that would have been promoted not been an internet secret.

The point is if it's a mistake then Disney doesn't have to honor the rate and I don't think there is any way any guest can claim they didn't think a negative tax number was anything but a mistake. The number of non-FL residents that booked the deal probably made it easy for Disney to decide guests really weren't acting in good faith. A NY resident making the reservation but claiming their FL relative will be joining them isn't really what is required for a FL discounted room rate.

Stay 2 nights your effective discount is still more than 50%.

 

[A Mickeyfan]

Some people tried to argue the HI was a grand opening promotion I was attacked for suggesting that no reasonable person could think it was anything but a mistake. A room rate that was basically free would be a promotion that would have been promoted not been an internet secret.

The point is if it's a mistake then Disney doesn't have to honor the rate and I don't think there is any way any guest can claim they didn't think a negative tax number was anything but a mistake. The number of non-FL residents that booked the deal probably made it easy for Disney to decide guests really weren't acting in good faith. A NY resident making the reservation but claiming their FL relative will be joining them isn't really what is required for a FL discounted room rate.

Stay 2 nights your effective discount is still more than 50%.

I agree with everything you have just said! I am sure people attacted you for saying that the HI was a mistake, as you said though.. had it been a promo, it would be advertised. I am wondering if they will give us 2 nights as oppsed to all that were booked. I have no problem with paying one glitch night & one FL resident night... but the question is, will they let you.. they are saying one night at the lower rate...and the stipulation maybe you have to honor the rest of the nights you booked. All we can do is see what happens.

 

[jedimindtric]

Mickeyfan -- I sent you a PM. I am also booked at the Glitch rate at Beach Club.

 

[Deweysgirl]

Oh well...I guess once I get the call we will be cancelling too! What a shame - I already have Le Celliar, California Grill, Maya Grill and a few others booked.....

well I guess I will be saving more $$ for xmas gifts...

Same here! I was really looking forward to Thanksgiving dinner at Cape May and MVMCP on 11/27. I will cancel now too when I get the call. I can't pay regular room rate and still do the things we had planned to do for this impromptu trip. Especially, right before Christmas. Oh well~

 

[connectofsfl]

I have a question to those who have received phone calls. When was your trip scheduled? I have not yet received a phone call and my trip is scheduled for Oct. 20th. It is now less than than 45 days until my trip and am technically not within the time frame to receive my deposit back should I decide to cancel. I would think they would be calling those of us who had trips scheduled earlier first. I am not worried about the deposit.... i can afford to lose $11.44 but wonder if legally they can change those who are scheduled to go in the next month. Maybe I am just being hopeful

 

[jarestel]

It'll be interesting to see how Disney chooses to resolve this.

 

[A Mickeyfan]

I have a question to those who have received phone calls. When was your trip scheduled? I have not yet received a phone call and my trip is scheduled for Oct. 20th. It is now less than than 45 days until my trip and am technically not within the time frame to receive my deposit back should I decide to cancel. I would think they would be calling those of us who had trips scheduled earlier first. I am not worried about the deposit.... i can afford to lose $11.44 but wonder if legally they can change those who are scheduled to go in the next month. Maybe I am just being hopeful

I am 31 days away... if they don't honor the rate for all of the ressie, I cannot see them holding us to the ressie, they would have to allow us to opt out

 

[ilovethemouse]

I just got the call about my upcoming ressie for NOV. It appears that they CAN do what they are offering. Since it is a "tax glitch", you can't fight it. They told me that the ressies will all be modified to reflect the correct FL Res rate prior to check in. So, even if you don't call them back, your ressies will still be changed.

At least they are honoring the first night for the glitch and still giving the FL discount to non FL res that were able to book it. I guess that is something.

 

[LittleMermaidsMom]

I'd like to see anyone try to argue a negative tax figure is anything but a mistake.

The point to argue is not the negative tax figure, but the confirmation stating "Balance Due at arrival: $XXX.XX". There are two sides to every argument (otherwise lawyers wouldn't be in business) and both sides have some very strong points. The fact remains, we paid deposits and have written confirmations stating the balance due, how that balance was calculated was in error, but it was Disney's error.

Just wondering, you are a FL resident? Your ID shows from MI?? Only asking that because if you really aren't a FL resident they are still giving it to you at the resident rate for the one night? I thought the told another poster that his had to be canceled all together I don't mean any offence by this, I really am wondering....

Sharon, we discussed this in another thread - I am a MI resident but we were going to be vacationing with our relatives from Cape Coral.

The number of non-FL residents that booked the deal probably made it easy for Disney to decide guests really weren't acting in good faith. A NY resident making the reservation but claiming their FL relative will be joining them isn't really what is required for a FL discounted room rate.

So a FL resident booking the rate knowing that it was inaccurate was acting in good faith, but an out-of-state resident booking with the intention of having in-state relatives join them wasn't acting in good faith???

 

[Sammie]

no one would agrue that it wasn't a mistake. I think what people are saying is that it was Disney's mistake, not ours. When the HI had theirs at 1.93, everyone knew it was a mistake and HI honored it..... that is even cheaper than what Disney's was....

The rate of $1.93 at HI might have been cheaper, but since Disney rooms are much more expensive than HI, Disney stood to lose a lot more in revenue than HI, especially on the concierge rooms.

 

[Sammie]

So a FL resident booking the rate knowing that it was inaccurate was acting in good faith, but an out-of-state resident booking with the intention of having in-state relatives join them wasn't acting in good faith???

You have a good point, actually both were not acting in "good faith". Everyone booking this rate knew it was too good to be true, and when you participate in that you run the risk of it not being true.

If the instate resident had booked the reservation and then invited out of state guests that would be different.

 

[A Mickeyfan]

The actual rate of $1.93 at HI might have been less, but I doubt the cost difference was greater than a concierge room at Disney for $22.

In that instance it isn't but if you take CS for $26.88 per night, that is a big difference from $1.93? By the way.. I didn't get a concierge for $22, my sister did.. mine was $55 (still very cheap)

 

[safetymom]

Lets try to stay with stating the facts and not get into any heated debates. I am sure people would like to see this thread stay open not closed because it got nasty.