I did send a letter to every ebay executive I could find. I also filed a BBB complaint. Today I was told by a supervisor that ebay gift cards, specifically egift cards, have been causing transactions to freeze during ebay checkout but still processing the money as if it went through. This is exactly what happenned in my case. However, she says that there is no resolution at this time and while "they would love to return my money, they aren't sure if that is possible or when it may happen." This ebay manager tells me that there are daily reports on this issue but nothing they can do. "I recommend not using gift cards at this time" is what she told me. I asked her when ebay was going to warn the public about this and she said," it really isn't affecting that many people and we are telling those people the same thing we are telling you." I let her know I would contact the media to warn others and she had nothing to say other than, they are working on the issue.