Disney Enchanted Tales

[sapphirenian]

Is it still not working. I closed mine down and reopened and its working now.

Still not working for me. Tried restarting my device but this is still what I have:


Were you able to get a new update in the App Store or Google Playstore? Or did it just suddenly become okay?

 

[Saphira]

Ugh - no update for me yet and still a non-working curio shop - hopefully they will get the iOS update out soon, missed an entire day being able to unlock the new triplet!

 

[TerraRanomi]

Still not working for me. Tried restarting my device but this is still what I have:
View attachment 220476

Were you able to get a new update in the App Store or Google Playstore? Or did it just suddenly become okay?

I had to update in play store. Didn't get a notification actually, it was concidence I checked.

Edit: their site still says they're working on it though...

 

[sapphirenian]

Just noticed the update in play store too. Fingers crossed.

Edit: it worked!

Does that mean App Store people are now the only ones without the fix?

 

[Irene Sam]

I'm gonna add to this for anyone curious (edited the quote a bit for clarity)

After the 1 and 5 hr tasks comes
Step 3 - setting Bookseller on a 5hr task again, and Decorating the bookshop!
This involves collecting different flowers from mostly the event tasks (pick flowers, stomp on flowers, etc) and it will produce 19 hearts every hour
This is step 3/4 for this quest book (Over-Booked)

I've placed the flowered tree for each story now and each of these quests appears to follow the same format

Do you need to place a second building? I want to place it if affordable to avoid the waiting time.

 

[leenna]

Everything went fine with the curio shop for me, no trouble there. As I started to collect items to unlock a character, suddenly.... The game won`t open anymore. (It happened today, around noon). Main picture just stands still. I can`t open my game!! I can`t do anything now. Last time I checked I left it open about 20 min and nothing happened.

 

[Karpinau]

Still not working for me. Tried restarting my device but this is still what I have:
View attachment 220476

Were you able to get a new update in the App Store or Google Playstore? Or did it just suddenly become okay?

Suddenly worked. Thought maybe refreshing kicked it into gear. Something i had done multiple times before. Have u checked play store for an update. I also placed another building but cant remember now whether that was just before or after. Hope u get connected soon.

 

[Karpinau]

Got a major problem! My autistic son (7) Started the new update as soon as it started, got to the curio shop and could not click the curio shop. Tried to fix it, last resort delete it and download again, now lost everything. Result is an Austin son who does not understand what happened and is having meltdowns, I'm absolutely distraught at the fact I ruined his game. He actually made eye contact when he played it. Emailed customers support but no reply yet. Was at level 16 freed lots of land with diamonds, was about to get the butler. Don't know what else to do. After lots of research found this community, wish I found it sooner and just hung in there for my sons game. Sorry for going on, but feel kinda desperate.

Hi Ewok
I dont suppose u know your id no do u? I have autistic family members and understand how upsetting this is. If u want to use my id u can. Im at lvl 31 but dont mind starting again. This game is fun. Let me know and i will give u my id.

 

[MrsPottts]

Do you need to place a second building? I want to place it if affordable to avoid the waiting time.

The only building I have placed so far is the Curio one for the first (Rouge) triplet. Right now I am:
- Collecting items to unlock the Rouge triplet
- Collecting items to decorate the Bookshop (BatB)
- "" deco the Guard Tower (Tangled)
- "" deco Arendelle Library (Frozen)

The building deco's are available after placing a flower tree from each corresponding story btw.
I'm not sure what comes after these, but just a heads up, each building decoration requires the same items (4 different flowers). So trying to unlock 2 or 3 building deco's at a time has that charming effect where you can collect enough of (for example) the white flowers for one building, but once it hits 20/20 white flowers for one building, they stop being rewarded til you've used them to unlock a building

 

[TerraRanomi]

The only building I have placed so far is the Curio one for the first (Rouge) triplet. Right now I am:
- Collecting items to unlock the Rouge triplet
- Collecting items to decorate the Bookshop (BatB)
- "" deco the Guard Tower (Tangled)
- "" deco Arendelle Library (Frozen)

The building deco's are available after placing a flower tree from each corresponding story btw.
I'm not sure what comes after these, but just a heads up, each building decoration requires the same items (4 different flowers). So trying to unlock 2 or 3 building deco's at a time has that charming effect where you can collect enough of (for example) the white flowers for one building, but once it hits 20/20 white flowers for one building, they stop being rewarded til you've used them to unlock a building

Thanks for the heads up! Ran into this problem last time so I will place the next tree only after I've finished decorating a building.

 

[sapphirenian]

It's a nice move to buy the Flowering Tree for BaTB. Placing it opens a 5-min task for Beast, 10-min task for Belle and Cogsworth, and 30-min task for Le Fou. Shorter time tasks are of great help to gather more choco hearts.

 

[MrsPottts]

Thanks for the heads up! Ran into this problem last time so I will place the next tree only after I've finished decorating a building.

No worries! If I get past any of the unlocking soon I'll let you guys know what the next purchase I get to is (unless someone else beats me to it )

 

[Laylacakes]

I am so sorry. That's really horrible. Hope customer support can help restore your game.

They don,t back up and restore games. We had a tablet drop/break recently and support could not restore. They did however replace all diamond purchases which helped us catch up to where we were after starting over.

 

[sapphirenian]

Maybe it's actually a blessing in disguise that there was a glitch at first? Cause now we can just focus on saving up chocolate hearts for the buildings, etc of the Event. When Rouge is already in the blanket, some of the characters will be split into getting items to unlock her or to get chocolate hearts.

 

[sapphirenian]

--sorry. didn't realize i made 3 posts of the same reply. just edited them.

 

[xlsm]

Still no curio shop or update for me on ios

I have bought trees for BatB and Tangled, almost ready to buy the tree for Frozen...does anyone know what I should buy next if my shop doesn't open? Or am I stuck for awhile? I do hope they give us extra time for this because of the problems...but I'm not counting on it. Over 24 hours with no fix is very frustrating.

 

[Carl&Ellie]

Hey guys, just created this account. Been playing since close to the beginning. Currently level 30. I was lucky enough that I didn't have any issues with unlocking the curio shop. I'm wondering if anyone else is having trouble getting perfume. I've set Belle in the 5 minute task I don't even know how many times since unlocking the building yesterday morning and I still don't have a single perfume. I'm setting rapunzel up for perfume tasks too. I have all boots, all buttons, all lipsticks, but zero perfumes. I need 5. Anyone else? Reminds me of feather duster.

 

[QuesySue]

Hey guys, just created this account. Been playing since close to the beginning. Currently level 30. I was lucky enough that I didn't have any issues with unlocking the curio shop. I'm wondering if anyone else is having trouble getting perfume. I've set Belle in the 5 minute task I don't even know how many times since unlocking the building yesterday morning and I still don't have a single perfume. I'm setting rapunzel up for perfume tasks too. I have all boots, all buttons, all lipsticks, but zero perfumes. I need 5. Anyone else? Reminds me of feather duster.

I needed 6 perfumes. Got all of them from Belle, so maybe I was lucky. Boots take a lot longer for me. Now trying to get last 2 to unlock

 

[HaveADisneyDay!]

Everyone, get ready for yet another impossible event. I already have to decorate the Bookstore in B&B, so I'm guessing at least one building for each story will need decorations. Plus the flowering dresses for the princesses. Plus unlocking the Triplets. Plus, the items have been really hard to obtain so far, and sometimes you have to decide between doing tasks that give you items or doing the ones that give you hearts, so one of those will be slower to get... Bookmark me, this is just another frustrating event.

Couldn't agree more - the items aren't dropping at all and these 30 second & 1 minute tasks are ridiculous. I only unlocked one tree and I'm having hard time collecting chocolates. Ugh. It's cute but frustrating!

 

[TerraRanomi]

Just received a reply from customer service. It's a bit long so I won't post it here. (They are still working on the event building btw.) I also had questions about characters' portraits popping up as white squares & buildings, etc. that keep reloading when I scroll around my kingdom. I'll copy/paste the suggestions they gave me:

-Make sure you have the latest operating system update installed on your device.
-Make sure you have the latest version of the game installed. (Do not reinstall the App!)
-Make sure you have a strong Wi-Fi connection.
-Make sure you have at least 1 GB of free space on your device. Anything under that will start giving you performance issues with the game.
-Force close all open/unused apps running in the background.
-Shut down your device for at least two minutes. Turn it back on after.
-Run only this app on your device while playing.

I'm trying everything now. Hope any of these suggestions work if you have the same problems.

Another suggestion was clearing the cache but did not work for buildings that kept reloading, maybe for others. I'm replying to her again, is anyone still having problems with the event building? For iOs only or also Android?