Disney Enchanted Tales

[Saphira]

Another suggestion was clearing the cache but did not work for buildings that kept reloading, maybe for others. I'm replying to her again, is anyone still having problems with the event building? For iOs only or also Android?

The curio building still won't load for me and I get the refreashing of everything as I scroll around my quilt.... I am on iOS

 

[xlsm]

Another suggestion was clearing the cache but did not work for buildings that kept reloading, maybe for others. I'm replying to her again, is anyone still having problems with the event building? For iOs only or also Android?

My game works perfectly fine except for the curio building not opening, I'm on ios. I've been getting a lot of chocolate and have the flowering trees for all three stories. I keep checking the link in my email response from the game devs, but it shows nothing new, just the same old "we're working on it" message.

I was so excited to get in on the beginning of an event, and it's frustrating to have this issue. Oh well!! I keep reminding myself it's just a game...but still so annoyed!!

 

[TerraRanomi]

Okay, I'll pass it on. I am also asking if they're working on a way to save progress for Android-users. I'll let you guys know what her reply is.

 

[Antti]

Does that mean App Store people are now the only ones without the fix?

It seems so. Let's hope they extend the event so we have some more time. It's been over 24 hours without being able to participate in the event, aside from collecting chocolates.

 

[Windwaker4444]

Poor Jasmine. She never has anything to do. It's almost like the game makers forgot she is there.

 

[QuesySue]

Poor Jasmine. She never has anything to do. It's almost like the game makers forgot she is there.

I have the same feeling. She also can't participate in this event it's really sad

 

[leenna]

Hey guys, just created this account. Been playing since close to the beginning. Currently level 30. I was lucky enough that I didn't have any issues with unlocking the curio shop. I'm wondering if anyone else is having trouble getting perfume. I've set Belle in the 5 minute task I don't even know how many times since unlocking the building yesterday morning and I still don't have a single perfume. I'm setting rapunzel up for perfume tasks too. I have all boots, all buttons, all lipsticks, but zero perfumes. I need 5. Anyone else? Reminds me of feather duster.

I am in the same situation as you. I have collected all boots and buttons and I have 19/30 lipsticks, but no perfume (I need only 3, but still...)! I have sent Belle to do the task every 5 minutes for the past 40 mins, and no lipstick whatsoever...

 

[TerraRanomi]

I am in the same situation as you. I have collected all boots and buttons and I have 19/30 lipsticks, but no perfume (I need only 3, but still...)! I have sent Belle to do the task every 5 minutes for the past 40 mins, and no lipstick whatsoever...

Same here. Belle's been curling up with a book for at least 8 hours (I've been sick at home) and I've gotten 0 perfumes. Might've collected a few minutes later sometimes because I was reading but I've had the game open all day.

Nothing from Rapunzel and Anna either although I've collected only once from them.

 

[Saphira]

Maybe they are stalling all of you who have it working until everybody can work on unlocking her..... iOS still doesn't have a working curio building

 

[TerraRanomi]

Reply from customer service =) :

Hey again (name),

I'm really happy to hear that your Shop finally finished its construction! We haven't received the official word yet as to whether or not the issue has been resolved, but I will definitely let our team know about your success! Thanks for letting me know

In regards to the slow loading you're experiencing, thanks for trying clearing your cache! I've actually noticed this happening in my own game as well, so I definitely understand how it might be frustrating! I found that collecting all my Coins from the buildings helped, so maybe try keeping up with this and see if that makes a bit of a difference! I'll also let our developers know this is happening so they can take a closer look.

Finally for your concerns with syncing your game, please know that there is currently no syncing feature available for Disney Enchanted Tales that would allow you to recover your game should the app be removed or - knock on wood - anything happen to your device. This does unfortunately mean that if your progress is lost, it will be necessary to start a new game. I will definitely share your feedback and concerns about this with our developers as well so they can take into consideration adding a syncing feature, but I can't make any guarantees as to what the result will be.

Please let me know if you have any other questions, (name)!

Have a great day,

 

[TerraRanomi]

Maybe they are stalling all of you who have it working until everybody can work on unlocking her..... iOS still doesn't have a working curio building

I hope so but I know others have been getting the perfumes. Maybe it has to do with the curio building not unlocking at first & it might still not work properly.

I mean, I know pink items are rare but never had this before. Not even with the pomanders. Don't even have 1, then I'd at least know it's working. Feels like a bug.

If I still have none after collecting all 3 other items I'm mailing customer support (again). The person that keeps replying to my e-mails is really nice and helpful.

 

[Saphira]

Let's just hope that they 'reset the clock' so to speak on this week - that would give us back all this time that we are loosing because of their glitch!

 

[QuesySue]

I hope so but I know others have been getting the perfumes. Maybe it has to do with the curio building not unlocking at first & it might still not work properly.

I mean, I know pink items are rare but never had this before. Not even with the pomanders. Don't even have 1, then I'd at least know it's working. Feels like a bug.

If I still have none after collecting all 3 other items I'm mailing customer support (again). The person that keeps replying to my e-mails is really nice and helpful.

I would contact them because I got all 6 perfumes rather quickly from Belle. Only the boots took me a while. Almost finished with the 'Party Planners' quest of La Jeune Fille Rouge. Good thing is that they aren't that long. No really long tasks yet. Not sure what comes next of course

 

[TerraRanomi]

Let's just hope that they 'reset the clock' so to speak on this week - that would give us back all this time that we are loosing because of their glitch!

Yes, hope they'll add a day or 2 like before.

I would contact them because I got all 6 perfumes rather quickly from Belle. Only the boots took me a while. Almost finished with the 'Party Planners' quest of La Jeune Fille Rouge. Good thing is that they aren't that long. No really long tasks yet. Not sure what comes next of course

So, I bought 1 perfume hoping it would 'kickstart' the drops or something and after collecting a few times from Belle I finally got one! After almost 10 hours of Belle reading.

 

[Mari-Mari]

Hi everyone! I'm new here, I'm levem 29 and I'm extremely pissed with this game!
My curio shop is bugged and my characters show that blink and and all the glitches u can imagine!
I also have another glitche, I bought the trees but I did not opened any quest neither the possibility of any decoration!
My event is totally useless since I can not start the event and the tasks coz the curio is stucked!
I find absolutely unfair to all the players with that glitch coz we won't be able to get the triples because their Error and their lack of capacity to fix it!
I already sent an email and got that idiot and useless random answer.
I Know that is just a game but unfairness is always annoying and if they don't fix it or compensate I will delete this for sure!

 

[MrsPottts]

I would contact them because I got all 6 perfumes rather quickly from Belle. Only the boots took me a while. Almost finished with the 'Party Planners' quest of La Jeune Fille Rouge. Good thing is that they aren't that long. No really long tasks yet. Not sure what comes next of course

Have you had to make any other purchases of buildings/decorations in Rouges quest so far? Or just tasks?

 

[Ewokkiller]

Hi guys, first off a huge thank you for all your kind words regarding my problem they have been very thoughtful, this truly is s great community. Karpinau, wind and mrs Potts you are all too kind. I just got s reply from customer services, I didn't tell them the whole story of my son and the autism, may be in hindsight I should have, and way below is what they said.

Hi there,

Unfortunately we do not have any tools that would allow us to restore your game, so you will need to begin a new one. If you have purchased any coins or diamonds for your game we hare happy to help you get started with those on your new game, just reply with your Player ID (click here for help finding this) and screenshots of your purchase receipts.

Our Development Team is working on a solution for this bug, and we hope to see it resolved soon. We do not recommend uninstalling apps as a means of troubleshooting, so please contact us as soon as possible for support should you come across any other problems. We will be happy to help you out! You can also check up on all the latest information here on our help site!

Have a magical day!

Hi again,

Unfortunately as Enchanted Tales does not currently have a save feature available there is no way to restore the game to your previous position. I can only replace purchased coins and diamonds at this time. To do that I simply need your current Player ID (click here for help finding this) and screenshots of your purchase receipts.

If there is anything else we can do for you, please let us know.

Have a wonderful day!

Christina

So there you have it. No back up of games or ways to save your progress, if you lose it, tough luck, you have to start over. Think that's it for me. Can't risk putting son through that and him not understanding why all his progress is lost.

Thank you all, god bless

 

[klbrow11]

Yes, hope they'll add a day or 2 like before.


So, I bought 1 perfume hoping it would 'kickstart' the drops or something and after collecting a few times from Belle I finally got one! After almost 10 hours of Belle reading.

10 hours? Ohh man. I have been working in getting her unlocked all day. Have all the lipsticks and buttons. Need two more boots and just need one perfume but seems like it will be a while lol.

 

[QuesySue]

Have you had to make any other purchases of buildings/decorations in Rouges quest so far? Or just tasks?

Just tasks no purchases. So luckily not a repeat of the winter event with all the expensive decoration you had to buy in the quests

 

[Windwaker4444]

Well, most of us got off to a rocky start with the Curio Shop. Kind of reminds me the the Featherduster that wouldn't unlock for me last event. But you know, once we got past that hurdle, the game is pretty fun. We may have lost a day or 2 but at least we aren't having to spend 60,000 on 2 Nutcrackers or Yule Logs. This event seems much more manageable. Just hang in there everyone. If it was too easy to collect items, there wouldn't be a challenge and what fun would that be? Of course, if I lose that last triplet because I ran out of time (like the Footstool!), I'll probably be sending out an entirely different message. LOL !! I still cringe everytime I see the Castle Doghouse that my Footstool should be living in.....