I'd like to add to the comments here, even though I'm not DVC. I've been going to WDW forever. A few anecdotal observations. The very first time I stayed on property, it was at All Stars. I went outside the room to have a cigarette, then back in to take a shower, and by the time I left the room again, the ashtray holding the cigarette butt had already been cleaned up. In the MK that day, I overheard a guest jokingly say, "If you drop a candy wrapper, a Castmember will catch it before it hits the ground." That was the level of service Disney set - a standard that was the envy of companies in all lines of work. Fast forward a few years. Staying at BC. Reported a broken chair on the balcony. I just used the other chair, so it wasn't a big deal. I called every day, and the broken chair was still there when we left. We noticed a very dirty stairwell on the way to Epcot, and reported it. The manager said he'd take care of it right away. When we left 5 days later, the stairwell was in the same disreputable condition. We overheard one girl telling her mother she didn't want to use the bathroom just off the lobby because "It stinks in there." The bathroom in the lobby of a $500 a night hotel???? Last December, we stayed at a 1BR BWV. 1 of the burners didn't work; 2 were crooked. There were stains on the carpet. The shower dripped continuously. I said to DW, "You know, if I were paying DVC money for this, I'd be real pissed. " I tried to explained to our Mousekeeper one morning that we didn't nned service that day but she spoke no English, making comunication a tad difficult. We spent the last night of our stay at BWI and the difference between the condition of the rooms was night and day. Yes, the hotel side had just been refurbished, but that doesn;t excuse the condition on the other side. We expect great service from Disney because they set the standards themselves. Hospitality training is history. Disney worked very hard to overcome the fact that for a long time, food in the restaurants was sub par. They succeeded to the extent that dining at Disney became something to look forward to. The signature restaurants were all unique. The various dining plans and the resultant menu homogenization have all but killed that. You could get souvenirs at varioous kiosks around the parks that you couldn't get anywhere else. Now it seems that the same 5 t-shirts are universallly available. CMs try very hard, but there fewer of them. The effects of the 1900 layoffs / buyouts were not supposed to be visible at the resorts or the parks. Does anyone really believe that? The fact that 1 in 4 of the hard core Disney fans (the people on these boards) fnd that service at WDW is now about the same as a Motel 6 is very scary. Most of the readers / posters here do see that service is going down; but there are some serious Kool Aid drinkers here that if the sky were falling at WDW, their take would be "Yeah, but it's a lovely Disney blue." Don't get me wrong - I still love WDW and still believe it's the most magical place around. But to maintain that it hasn't changed is to ignore the obvious
ouch, that's gotta hurt. That's what I voted in at. my voting was based on the last 4 trips.
That truly is my concern with the world. that we let slide little things here and there, that are not enough to make us complain but just enough to slowly erode the "disneyness" 
a dirty rug here, a broken stove there, a cut back here, poor cm service there and next thing you know it's no longer the 
to "you're not at disneyworld to cook". So now I think, maybe it's me. maybe people do let dirty rooms and broken items roll off their backs. I dunno. Like I said, the stove was in no way ruining my vacation, I just felt it should not have been broken. Trash left in the garbage can upon arrival doesn't send me screaming to management, it just sours my overall impression. So what do you do?
