Disney Designer Dolls

[Shivatopia]

The biggest problem that folks are having is that they placed an order. The order went through so folks are happpy, I got Snow White. Hippie!! Only to get the too bad for you, the order didn't really go through. so sorry communication. THEN you head to e-bay etc and see hundreds of Snow Whites for sale for $300, some sellers selling 5-6 of them. That stings.. I went through this...but...

Bottom lines it's a piece of plastic and cloth, life goes on whether you got it or note.

I am looking forward to the announcement as to how the releases will be handled going forward, can't be any worse than the SW mess.

Agreed. The main fault with the Disney Store online rests in the fact that their system allowed for the overselling of their limited edition product. Admittedly, this was supposedly due to system errors of the servers not communicating completely in sync with each other, so the data was not updated properly, but that is still something that needs to be addressed. (Though goodness knows how they can fix that! Computer systems have their limits.) We can only hope that Disney comes up with some sort of satisfactory solution. With supposedly 2 more LE 6000 dolls and 3 LE 4000 dolls still coming up, they really have their work cut out for them.

As for the scalpers, what can we do? Nothing, really, except not buy from them. They are originally consumers just like anyone else. What they do with the items after purchasing them from Disney is really up to them. Disney cannot discriminate against selling to people just because they think that they may turn around and resell their items at outrageous prices. Does this make life difficult for collectors? Yes! Do we like the methods of the scalpers? Of course not! However, as has been mentioned here and other online forums, this is what often happens with items that are in high demand with a limited supply (think: concert tickets, collectibles, food during a famine, etc.).

It's just very tragic to me that the Snow White doll had to be the catalyst for this big blow up, because she has always been my favorite Disney princess. Things were bright and sunny for the first 2 dolls released, and then it all started going really bad. All of this negativity is really draining out all of the joy that this collection is supposed to bring to people.

 

[marie1203]

I would like to have something like the stand for the Cinderella doll that you can see in this picture with Pres Jim Feilding to put my doll on- anybody have any ideas where to find something like that?

I seen some glass dome bases for clocks that look similar to that but they are round so will will have to find a stand for the doll.

 

[Cameragirlla]

I am curious to see how Disney is going to fix the ordering process, no matter what someone will be unhappy. Hopefully it's an adjustment to their servers and limiting the quantity per address. It won't completely stop the ebayers but in the time it takes to enter different shipping and payment addresses some of us can get our orders in and beat them out.

 

[marie1203]

Agreed. The main fault with the Disney Store online rests in the fact that their system allowed for the overselling of their limited edition product. Admittedly, this was supposedly due to system errors of the servers not communicating completely in sync with each other, so the data was not updated properly, but that is still something that needs to be addressed. (Though goodness knows how they can fix that! Computer systems have their limits.) We can only hope that Disney comes up with some sort of satisfactory solution. With supposedly 2 more LE 6000 dolls and 3 LE 4000 dolls still coming up, they really have their work cut out for them.

As for the scalpers, what can we do? Nothing, really, except not buy from them. They are originally consumers just like anyone else. What they do with the items after purchasing them from Disney is really up to them. Disney cannot discriminate against selling to people just because they think that they may turn around and resell their items at outrageous prices. Does this make life difficult for collectors? Yes! Do we like the methods of the scalpers? Of course not! However, as has been mentioned here and other online forums, this is what often happens with items that are in high demand with a limited supply (think: concert tickets, collectibles, food during a famine, etc.).

It's just very tragic to me that the Snow White doll had to be the catalyst for this big blow up, because she has always been my favorite Disney princess. Things were bright and sunny for the first 2 dolls released, and then it all started going really bad. All of this negativity is really draining out all of the joy that this collection is supposed to bring to people.

I think we all should have realize this since the beginning. I mean lets face it this was going to happen sooner or latter. First dolls were LE8000 lets assume 6000 started the collection and 2000 just wanted a certain doll. Still there can only be 4000 entire collections and only 200 of those will include the silver cinderella. The first problems started with Mulan when the amount started getting smaller. So we need to realize this once the amount gets to 4000 that means 2000 people that will not be able to get those dolls and complete the collection. Maybe Disney should have release the 4000 editions that way people from the start would have know they will not be able to get all the collection. But then they risk having left over of the 8000 dolls.
Even if they fix the system they will be thousands of people that are going to complain because they did not get the doll they wanted (I still think they need to fix their system because it is just wrong to give false hopes). So lets wish for the best but be prepare for the worst. Reality is even if the system is fix it is only going to get harder from now on.

 

[Falltime]

The biggest problem that folks are having is that they placed an order. The order went through so folks are happpy, I got Snow White. Hippie!! Only to get the too bad for you, the order didn't really go through. so sorry communication.

This isn't actually anything new with Disneystore.com. As a person who regularly buys pins each Monday morning at 3am EST it's been going on for several years. Lots of times I would place an order, get the confirmation and then the next day be told sorry sold out. With multiple servers it doesn't keep an accurate inventory count as they are all coming in at once.

One of the problems that they had with the snow white release was they didn't have a stop on the limit of 2 per order. People could add 10 to their cart if they wanted to and do one checkout. But Disney is known for having glitches all the time with their online ordering system. Pin collectors have been complaining for years. So maybe this is finally the wake up call they needed and they will finally invest some money into their system and get it up to snuff with other online retailers.

 

[marie1203]

This isn't actually anything new with Disneystore.com. As a person who regularly buys pins each Monday morning at 3am EST it's been going on for several years. Lots of times I would place an order, get the confirmation and then the next day be told sorry sold out. With multiple servers it doesn't keep an accurate inventory count as they are all coming in at once.

One of the problems that they had with the snow white release was they didn't have a stop on the limit of 2 per order. People could add 10 to their cart if they wanted to and do one checkout. But Disney is known for having glitches all the time with their online ordering system. Pin collectors have been complaining for years. So maybe this is finally the wake up call they needed and they will finally invest some money into their system and get it up to snuff with other online retailers.

But that is not that hard to fix if they have orders for 10 dolls they simply can send them a email saying the total amount is 2 and that is all they are getting and take those and fill other orders.

 

[aprincess@mail.com]

Received my doom and gloom email today... bummed and not looking forward to having to purchase through ebay... I may have to look into trading Mulan for either Snow White or Rapunzel because chances are, Rapunzel will be even harder for me to purchase, and I think my daughter would rather have Rapunzel over Mulan. I just wished I was one of those lucky ones...
Eager to find out how Disney plans on changing the ordering process.
I still want to collect these, but not sure if its even possible at this point without spending $100's more than planned per doll.

 

[heart goes boOm]

Did anyone take their dolls out of the case and put it in a different doll stand/base/cover? If so, does anyone have a picture?

 

[Falltime]

But that is not that hard to fix if they have orders for 10 dolls they simply can send them a email saying the total amount is 2 and that is all they are getting and take those and fill other orders.

That would be nice, but it's happened with pins before and they basically just said oh well. I would hate to be the IT person who was responsible for coding the limit right now.

 

[BigGreen73]

This isn't actually anything new with Disneystore.com. As a person who regularly buys pins each Monday morning at 3am EST it's been going on for several years. Lots of times I would place an order, get the confirmation and then the next day be told sorry sold out. With multiple servers it doesn't keep an accurate inventory count as they are all coming in at once.

One of the problems that they had with the snow white release was they didn't have a stop on the limit of 2 per order. People could add 10 to their cart if they wanted to and do one checkout. But Disney is known for having glitches all the time with their online ordering system. Pin collectors have been complaining for years. So maybe this is finally the wake up call they needed and they will finally invest some money into their system and get it up to snuff with other online retailers.

This is why I never tried to actually collect any Disney LE items. If I come across them for a decent price or can get them on the website then fine. But other than that, it's not worth the hassle.

The LE dolls are the 1st LE set that my wife and I wanted to try and collect so it was the first real experience w/ the horror of ordering LE items through the DS website when they release. I am going to keep up to date on what the "new release schedule" will be or how they are going to change things, and attempt to get the dolls during the up coming weeks. But once this LE set is done, never again.

 

[Chachi]

just announced on the official Disney Store Blog

Message from Jim
By Sarah Quon- Official Disney Store Blogger, Sep 19, 2011 1:00 PM

DesignerDolls

Due to the overwhelming demand for the Disney Princess Designer Doll Collection, DisneyStore.com experienced a system malfunction and the limited edition Snow White doll was oversold. We sincerely apologize for the inconvenience, and recognize that this did not meet the high quality guest service that our Guests have come to expect from Disney Store. To ensure a Magical guest experience in the future, we have delayed the release of the next Designer Doll, as we reevaluate our process to ensure that all guests have a fair opportunity to purchase these highly coveted dolls. Please check blog.disneystore.com and Facebook.com/disneystore and we will provide an update on the new release schedule by Friday, September 23. On behalf of the Disney Store team, we thank you for your continued support.

-Jim Fielding, President of Disney Stores Worldwide

 

[Falltime]

just announced on the official Disney Store Blog

Message from Jim
By Sarah Quon- Official Disney Store Blogger, Sep 19, 2011 1:00 PM

DesignerDolls

Due to the overwhelming demand for the Disney Princess Designer Doll Collection, DisneyStore.com experienced a system malfunction and the limited edition Snow White doll was oversold. We sincerely apologize for the inconvenience, and recognize that this did not meet the high quality guest service that our Guests have come to expect from Disney Store. To ensure a Magical guest experience in the future, we have delayed the release of the next Designer Doll, as we reevaluate our process to ensure that all guests have a fair opportunity to purchase these highly coveted dolls. Please check blog.disneystore.com and Facebook.com/disneystore and we will provide an update on the new release schedule by Friday, September 23. On behalf of the Disney Store team, we thank you for your continued support.

-Jim Fielding, President of Disney Stores Worldwide

does anybody else find it strange that the announcement has been now up for over 24 hours and there are ZERO comments!

 

[jandii]

does anybody else find it strange that the announcement has been now up for over 24 hours and there are ZERO comments!

comments are moderated over there.

 

[berrybread]

Great idea! Thank you.

No problem!

 

[berrybread]

This would make the most sense. That way everyone has the same chance to get them at the same time. As long as all the servers have the dolls at the same time that is. So when they go up at Midnight on the west cost, they are showing at 3am on the east coast.

The opportunity shouldn't be there for someone to buy multiple dolls online and multiple dolls in store.

And I think what is really upsetting people with these dolls, is that many just want one for personal collections, or one or two for children etc. Yes, they are LE so they will be tough to come by, but when you had an order cancelled, or you couldn't get one and then see hundreds or thousands of the dolls on e-bay, amazon etc being sold at 5x-10x retail, that's a kick in the gut for sure.

I really hope they don't stop selling them in stores I was so looking forward to waiting out for Rapunzel. Weird I know, but I actually thought it would be fun to stand in the line.

 

[princessaholic]

I really hope they don't stop selling them in stores I was so looking forward to waiting out for Rapunzel. Weird I know, but I actually thought it would be fun to stand in the line.

check out a listing on lacounty craigslist for a snow white...the person was saying that she/he is always the first in line, she/he gets to go in early before the mall even opens - mall employee, while others wait in line outside and hope they are able to get a card reserving them one of the limited few the store gets.

 

[berrybread]

check out a listing on lacounty craigslist for a snow white...the person was saying that she/he is always the first in line, she/he gets to go in early before the mall even opens - mall employee, while others wait in line outside and hope they are able to get a card reserving them one of the limited few the store gets.

I realize chances can be slim getting them in person, but it seems it's just as bad online. I'd rather get to the store early and wait. One mall employee in front of you isn't going to make a big difference, just gotta make sure you get there early!

 

[Shivatopia]

check out a listing on lacounty craigslist for a snow white...the person was saying that she/he is always the first in line, she/he gets to go in early before the mall even opens - mall employee, while others wait in line outside and hope they are able to get a card reserving them one of the limited few the store gets.

That person is kind of asking for trouble by bragging about that online... There are a great many disgruntled people out there because of this issue.

 

[Radibob]

I have been enjoying this forum for years but never actually posted until now. I am a long time doll collector and I know that no doll that is issued in the thousands is rare. I have a basement full of NRFB (Never Removed From Box)worthless Barbies to prove it. The secondary market reacts irrationally and emotionally immediately after a sell-out. It will stabilize and there will be an enormous amount of these dolls for sale at lower prices. Especially after the holidays. Even true collectors turn over their collections for various reasons, they like to purchase the next new thing, space or financial issues. The non-collectors will lower their prices because they don't want to be stuck with them. So be patient. Especially if Disney issues a new version, which I think they will because this has been so successful for sales, we will see a steep drop on Ebay. I am surprised in this economy people can spare $600 retail for a set of dolls, but 3 times that is amazing.People may think that a doll purchased now for $300 will continue appreciate in value in years to come, that is not likely to happen. There are too many out there and most people will not debox them so there are going to be plenty of these for sale in the future. But the market has to calm down first. I think it will still be a frenzy no matter what Disney does at this point because a lot of people still will make money on the resale for a while. We see it is already starting to drop on Ebay but it has a ways to go.

 

[BigGreen73]

I have been enjoying this forum for years but never actually posted until now. I am a long time doll collector and I know that no doll that is issued in the thousands is rare. I have a basement full of NRFB (Never Removed From Box)worthless Barbies to prove it. The secondary market reacts irrationally and emotionally immediately after a sell-out. It will stabilize and there will be an enormous amount of these dolls for sale at lower prices. Especially after the holidays. Even true collectors turn over their collections for various reasons, they like to purchase the next new thing, space or financial issues. The non-collectors will lower their prices because they don't want to be stuck with them. So be patient. Especially if Disney issues a new version, which I think they will because this has been so successful for sales, we will see a steep drop on Ebay. I am surprised in this economy people can spare $600 retail for a set of dolls, but 3 times that is amazing.People may think that a doll purchased now for $300 will continue appreciate in value in years to come, that is not likely to happen. There are too many out there and most people will not debox them so there are going to be plenty of these for sale in the future. But the market has to calm down first. I think it will still be a frenzy no matter what Disney does at this point because a lot of people still will make money on the resale for a while. We see it is already starting to drop on Ebay but it has a ways to go.

Well said The hype etc is way over the top right now. Once all the dolls are released and the dust settles the secondary prices will drop. For me, not one of those dolls is worth paying the ridiculous prices on e-bay right now. I just wish people would have some patience and not buy from secondary avenues right now for fear of not getting a certain one...the prices would drop a little quicker.. oh well...5 more to go!